Culture Summit 2019 - Optimizing Remote Work (Workshop)
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This document discusses optimizing remote work. It begins by defining common terms used for remote work like distributed, co-located, office-optional, etc. It then discusses trends in remote work like more companies allowing flexibility and remote options due to benefits like access to talent, lower costs, and increased productivity and retention. The document outlines some of the top challenges to remote work including issues with communication, belonging, fairness, trust, and growth. It then provides quick fixes for each challenge such as creating team playbooks, teaching about remote attribution errors, ritualizing face time, setting clear expectations, doing regular 1:1 meetings, and creating recognition tools. It concludes by having the reader self-assess their company/team on addressing
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Culture Summit 2019 - Optimizing Remote Work (Workshop)
- 1. OPTIMIZING REMOTE WORK How to make remote work, work. Robleh Kirce
- 2. Google Tinder Digital Ocean GoPro Spotify Vox Warby Parker Etsy Reddit Squarespace Lyft Reflektive ZocDoc Venmo Paperless Post Harry’s Two Sigma Kickstarter Instacart Twitter Oscar Braintree WeWork 500+ others LifeLabs Learning Executive + Manager + IC training at:
- 3. Optimizing your remote strategy optimizes your in–person dynamics as well!
- 4. TODAY’S TOPICS 1 2 3 Terms + trends Challenges + fixes Pick your focus
- 5. 1 2 3 TODAY’S TOPICS Terms + trends Challenges + fixes Pick your focus
- 6. Terms What do people call it? • Distributed • Co-located • Office-optional • Remote-first • Flexible work • Other?
- 7. Trends • Queen Elizabeth I? Yep! • Agricultural era -> • Industrial era -> Networked era: Work is not a place. It is an activity.
- 8. Trends Top reasons for wanting flexible work •Fewer interruptions from colleagues (76%) •Fewer distractions (76%) •Reduced stress from commuting (70%) •Minimal office politics (69%) •Quieter noise level (62%) •More comfortable clothes (54%) •More personalized office environment (51%) •Less frequent meetings (46%) •More efficient meetings (31%) Source: Flexjobs 2017 annual survey, 5500 respondents
- 9. Trends Why? - Access to talent - Decreased office cost - Increased retention - Increased productivity (if done right) More companies are providing distributed options.
- 10. 1 2 3 TODAY’S TOPICS Terms + trends Challenges + fixes Pick your focus
- 11. 1 2 3 TODAY’S TOPICS Terms + trends Challenges + fixes Pick your focus
- 14. 1. Communication Four communication areas to be careful about 1. Lack of feedback loops + paraverbals 2. Lack of contextual info 3. Misinterpreting the meaning of silence 4. Uneven distribution of knowledge The problem • Understanding well = “Having common ground” • Shared knowledge and lost-in-translation effects Sources: Cramton, 2001; Ely, 2015, LifeLabs 2016
- 15. 1. Communication Quick fixes • Create a team playbook
- 16. 1. Communication Quick fixes • Create a team playbook • Teach Inclusion habits (‘are all involved?’) • Teach about remote attribution errors (effective frequency 6-20 times)
- 18. 2. Belonging • Humans are wired to track in-group/out-group dynamics • Social exclusion is triggered via distance The problem
- 19. 2. Belonging • Ritualize facetime - frequency beats length! • Social ecology: Add photos and choice markers • Create bonding opportunities (synchronous and asynchronous) Quick fixes
- 21. 3. Fairness Frans de Waal
- 22. 3. Fairness Set expectations well Quick fixes Perks conversation Working remotely gives you the perks of being in your own home with flexibility, freedom of space -- you won’t get the perks at HQ - snacks, onsite events, etc. So this role is ideal for someone who values those perks over other perks.
- 23. 3. Fairness Set expectations well Perks conversation Working remotely gives you the perks of being in your own home with flexibility, freedom of space -- you won’t get the perks at HQ - snacks, onsite events, etc. So this role is ideal for someone who values those perks over other perks. What are your thoughts on that? Quick fixes
- 25. 4. Trust When managers can’t see remotes, they toggle! The problem
- 26. 4. Trust • Results Orientation • KPIs/OKRs • Definition of Done Quick fixes
- 28. 5. Growth (and visibility) • Remotes feel out of sight = out of mind • They don’t label their work as growth The problem
- 29. 5. Growth (and visibility) • Ask managers to do regular 1-1s • Increase visibility of projects (mandatory ‘demo’) • Create recognition tools (Github #toasts) Quick fixes How do you enhance the feeling of growth your employees feel?
- 30. 1 2 3 TODAY’S TOPICS Terms + trends Pick your focus Challenges + fixes
- 31. What’s your score? Communication Belonging FairnessTrust Growth Scale: 1-10 (10 means our company/team does this exceptionally well)
- 32. Thanks! Have questions or want training ? Robleh@LifeLabsLearning.com