2013 CrossRef Workshops Boot Camp: Billing presentation by Lisa Hart.

1. Billing
How it works
Lisa Hart
Director of Finance &
Operations

2. Annual Fee Invoice

3. Annual Fees(membership, CrossCheck)
Billed on January 1st for that year
Bills sent out December 15 of prior year
Payment terms net 45, due February
15th
Memberships automatically renew
unless you tell us otherwise

4. Deposit Invoice

5. Deposit Invoices
Billed QuarterlyMarch 30
June 30
September 30
December 31
To accommodate members
We hold back deposit billings until
they reach $100 or until year end

6. Friendly
reminders
Sent automatically
15 days Before Due Date
On Due Date
15 Days Past Due Date
35 Days Past Due Date

7. Unpaid after 105
days
Consequences –
System Access Interruption

8. Dear Member,
As a courtesy, we want to remind you that your payment due date for INV-0
is 11/14/2013 If you have any concerns regarding your invoice, please
contact our billing department via email at billing@crossref.org.
CrossRef accepts payments in US dollars only. For your convenience we
accept payments via credit card, Paypal, bank wire and checks. We only
accept checks drawn on US banks. Please contact our billing department
directly for further details.
It is important to pay the invoices on time. Our policy is to disable access if
we do not receive payment after 105 days
If you have already submitted payment, then please disregard this
reminder. If you are not the billing contact for this invoice, please forward
this email accordingly and notify our billing department so we may update
our records.
Thank you,
The CrossRef Billing Department

9. Dear Member,
We hope you are enjoying your CrossRef service.
An invoice on your account is now x days past due. The invoice is due on
08/14/2013. If there are errors on your invoices, please contact us so that
we may resolve them.
If your invoice is correct, please remit payment if you have not already
done so. We would like to hear from you to resolve any issues on your
account. Our policy is to disable access if we do not receive payment after
105 days.
The invoice details are as follows: Invoice Number: INV-02 Amount Due:
$5,830.
Sincerely,
The CrossRef Billing Department

10. Dear Member,
As a courtesy, we want to remind you that CrossRef payment terms
are "Net 45 days". We are providing this notice because you have
not responded to requests for payment on past due invoice(s).
Services will be interrupted if your account is not brought current by
the close of business day on 11/14/2013.
If you need a statement of your account or copies of any
invoices, please contact the CrossRef billing department via
email at billing@crossref.org
If you have already submitted payment, please send us an update
with payment information so that a note may be placed in your
account.
Sincerely,
The CrossRef Billing Department

12. Credit Card Log-In

13. Credit Card Portal

14. Payment

15. Finance & Operations

16. Summary