Mais conteúdo relacionado Semelhante a CRM++ Email Integration for Oracle Cloud Solutions (20) CRM++ Email Integration for Oracle Cloud Solutions1. CRM++ Email Workbench v1.4
users in sales, marketing,
service & support organizations
3500+
38%
increase in
customer
responses
4x
shorter
sales cycle
Keep customers’ emails inside your
CRM system
2. CRM++ Email Workbench
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• Seamless email automation of prospects and
contacts within the CRM framework
• Organize all customer information and emails within
the CRM contact information
• Avoid switching between email and CRM modules to
improve response / resolution time
• Eliminate hybrid email client integration (MS
Outlook, Gmail, yahoo, etc)
• Link prospect and customers emails with the CRM
data for a 360° customer view
• Multiple file attachments
• Effective template management
CRM++ Email Workbench
Benefits
Support for
3. CRM++ Email Workbench
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• Comprehensive inbox view within CRM system
• Compose & reply to email interactions from customers
without toggling between email clients
• Apply pre-defined templates, HTML designs and embed
images to outgoing emails
• Organize templates with structured categories
• Attach, preview and store multiple files and file formats
to email interactions (supports xls, doc, pdf, ppt, etc)
• Configure any IMAP email system (Gmail, Google Apps,
Yahoo!, etc)
• Upgraded TinyMCE Editor including image and table
embedding features
CRM++ Email Workbench
Features
Support for
4. CRM++ Email Workbench
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CRM++ Email Workbench Preview
View email console
5. CRM++ Email Workbench
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CRM++ Email Workbench Preview
Reply by template console
6. CRM++ Email Workbench
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Email Workbench Preview
Reply email console
7. CRM++ Email Workbench
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Email Workbench Preview
Improved Template Management
Templates
can attach
files,
images or
documents
and record
them.
8. CRM++ Email Workbench
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CRM ++ Applications
Oracle ® CRM On Demand / Oracle ® Sales Cloud
Framework
Quote
Management
Social CRM
Computer
Telephony
Integration
Self Service
Portal
Mobile
CRM
Enabling rapid deployment and enhanced customer experience
3500+ users in sales, marketing,
service & support organizations
Oracle® Cloud Private Cloud @Customer
9. CRM++ Email Workbench
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Case Study
Invacare enables Email Integration for Oracle® CRM On Demand to
enhance Customer Experience
COMPANY OVERVIEW
Invacare UK (a part of Invacare Corporation,
headquartered in Elyria, Ohio) is a global leader in the
manufacture and distribution of innovative home and long-
term care medical products that promote recovery and
active lifestyles.
CHALLENGES
• Major challenge in the CRM process improvements was to
• integrate the service request and responses to the customer’s contact details
within the CRM
• Empower employees to make the right decisions with a sense of urgency,
decisiveness and compassion
• Improve development and support for their products and services including
home and long-term care medical products for independent living
SOLUTION
• Email Workbench was chosen as a comprehensive solution to manage,
capture, collate, respond and distribute important customer email activity all
within the CRM system
• Every update, development and opportunity is now immediately shared with
appropriate team members, without having to remember to copy or forward
• Ability to link the prospect and customer emails with the CRM data for a 360°
view of the customer interaction
BENEFITS
• Seamless automation of service requests and one-stop email communication
• Organize all customer information and emails within your contact information
• Avoid switching between email and CRM modules to improve service
requests resolution time
• Link prospect and customers emails with your CRM data so you have better
information about your interactions with customers always at hand
Industry
Healthcare, Manufacturing,
Retail, Distribution
Products & Services
Oracle® CRM On Demand
CRM++ Email Workbench
Implementation Partner
CRMIT Solutions
www.crmit.com
10. CRM++ Email Workbench
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Case Study
Canada's largest airline improves customer satisfaction with email
integration with Oracle® CRM On Demand
COMPANY OVERVIEW
One of Canada's largest full-service airlines and the largest
provider of scheduled passenger services. They are a
member of the Star Alliance™, and is considered as one of
the world's most comprehensive air transportation network.
CHALLENGES
• To improve customer services by reducing inconvenience to its consumers and
passengers including reservations, check-in, baggage, entertainment and refund
• The major challenge was to integrate the service request and responses to the
customer’s contact details within the CRM
• Improve customer experience by providing better service
SOLUTION
• Email Workbench was chosen as a comprehensive solution to manage,
capture, collate, respond and distribute important customer email activity all within
the CRM system for better service
• The solution was able to address customer concerns quicker as it eliminated the
toggling between email clients and the CRM system
• Ability to link the prospect and customer emails with the CRM data for a 360° view
of the customer interaction
BENEFITS
• Seamless automation of service requests and one-stop email communication
• Organize all customer information and emails within your contact information
• Avoid switching between email and CRM modules to improve service requests
resolution time
• Link prospect and customers emails with your CRM data so you have better
information about your interactions with customers always at hand
Industry
Travel &Transportation
Products & Services
Oracle® CRM On Demand
CRM++ Email Workbench
Implementation Partner
CRMIT Solutions
www.crmit.com
11. CRM++ Email Workbench
© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Why customers chose CRMIT
End to end expertise on
Oracle Customer Experience
solutions. Participate in
evangelization, roadmaps,
product feedback, issues
identification & Integration
specialization.
013
ISO 270001 REGISTERED
200,000+ users
250+ customers
22+ countries
3000+ app users
23,000+ hrs training
10 years
Cloud
CRM
1000+ man-years of
deployment
CX Enablement's
Self Service
Platform
Social
Channels
Email
Integration
Telephony
Integration
Mobile
Integration
Education & Research
Financial Services
Oracle Validated Integration
Computer Telephony
Specializations
Largest Cloud
CRM Deployment
3 apps on Oracle
Market Place
Accreditations
Solutions
Configure
Price Quote
Marketing Cloud
Sales Cloud
Service Cloud
Social Cloud
12. CRM++ Email Workbench
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www.crmit.com
Industry Experience
Financial Services
Industrial
Manufacturing
Travel &
Transportation
Insurance
Education
& Research
Engineering &
Construction
Public Sector
HealthcareConsumer Goods
High Technology
Retail
Life Science
13. CRM++ Email Workbench
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www.crmit.com
+91 (80) 4292 5555
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Notas do Editor version 1.12.10.19 CRM++ Applications for rapid deployment and enhanced customer experience3000+ users in sales, marketing, service and support organizations