The document discusses upcoming technology initiatives at Crawford & Company. It describes plans to rollout iPhones to replace adjusters' existing devices, providing features like calls, email, internet access, photos and dictation integration. A new site assessment tool is being piloted for quick reports and will evolve for different uses. Crawford Desktop will integrate with claims systems to automate tasks and monitoring. Submit-A-Claim and business intelligence tools will also help automate claims intake and reporting.

1. Crawford & Company 1Crawford & Company
ICT – What’s Next?
• iPhone Rollout
• Site Assessment Tool (need a new name)
• Crawford Desktop
• Submit-A-Claim
• Business Intelligence

2. Crawford & Company 2Crawford & Company
iPhone Rollout
iPhones will replace
existing Blackberry, Nokia
and other devices used by
adjusters.
Rollout has commenced
and is due for completion
this year.
The additional features
delivered with this device
can be seen by selecting a
pulsing circle on the
iPhone to the right.

3. Crawford & Company 3Crawford & Company
iPhone Rollout – Fundamentals
PHONE CALLS
The iPhone will replace the adjuster’s existing
mobile phone.
PHONE CALLS
The iPhone will replace the adjuster’s existing
mobile phone.

4. Crawford & Company 4Crawford & Company
iPhone Rollout – Fundamentals
EMAIL FROM THE FIELD
Linked to the user’s Crawford email account, the
user can send and receive email from the field.
EMAIL FROM THE FIELD
Linked to the user’s Crawford email account, the
user can send and receive email from the field.

5. Crawford & Company 5Crawford & Company
iPhone Rollout – Fundamentals
Internet Access
The user has access to information at their
fingertips when they need it by searching the
internet or following bookmarks to frequently used
sites.
Internet Access
The user has access to information at their
fingertips when they need it by searching the
internet or following bookmarks to frequently used
sites.

6. Crawford & Company 6Crawford & Company
iPhone Rollout – Fundamentals
Calendar
View your calendar, set reminders, organise
meetings.
Calendar
View your calendar, set reminders, organise
meetings.

7. Crawford & Company 7Crawford & Company
iPhone Rollout – Fundamentals
Take Photos on Site Visit
The 8-megapixle iSight camera allows capture of
high quality photos and HD video.
Take Photos on Site Visit
The 8-megapixle iSight camera allows capture of
high quality photos and HD video.

8. Crawford & Company 8Crawford & Company
iPhone Rollout – Standard Apps
Use Maps and GPS Location
Use up-to-date maps on your phone showing your
current location and directions to your destination.
Use Maps and GPS Location
Use up-to-date maps on your phone showing your
current location and directions to your destination.

9. Crawford & Company 9Crawford & Company
iPhone Rollout – Standard Apps
Real-time Weather Forecasts
Know what the weather is like at your destination.
Avoid sever weather in CATs.
Real-time Weather Forecasts
Know what the weather is like at your destination.
Avoid sever weather in CATs.

10. Crawford & Company 10Crawford & Company
iPhone Rollout – Crawford Apps
Dictate Into Your Phone
No need to carry a separate dictation device, just
talk into your phone and it automatically syncs
with Winscribe.
Dictate Into Your Phone
No need to carry a separate dictation device, just
talk into your phone and it automatically syncs
with Winscribe.

11. Crawford & Company 11Crawford & Company
iPhone Rollout – Fundamentals
Create and Submit Reports from the Site Visit
Enter data during the site visit to automatically
generate a First Report, emailed to the Insurer
and attach to CMS.
All associated dockets are also created in CMS.
Create and Submit Reports from the Site Visit
Enter data during the site visit to automatically
generate a First Report, emailed to the Insurer
and attach to CMS.
All associated dockets are also created in CMS.

12. Crawford & Company 12Crawford & Company
Site Assessment Tool (name)
• As seen in iPhone slide earlier…..
• Designed for Suncorp 30 minute report.
• Live pilot has commenced (will have commenced!!!)
• Will evolve for use in CATs and for other Insurer reports.
• Does not stop at Insurer reports, can be used to gather GTS data; internal
reports; estimation; supply chain etc…

13. Crawford & Company 13Crawford & Company
Crawford Desktop
• New tool for claims management.
• Integrates with CMS, so you don’t have to.
• Designed to facilitate the progression of a claim, rather than on completing
administration tasks.
• Automates the creation of dockets, attachment of reports, re-allocation of
claims etc…
• Assigns tasks to users to ensure claims are progressed in a timely manner and
alerts users when they are approaching a deadline in compliance with
KPIs/SLAs.
• Initial focus on Suncorp Service Centre, will evolve to manage all insurers and
claim types.

14. Crawford & Company 14Crawford & Company
Submit-A-Claim
• Automatic creation of claims in CMS from emails submitted by an Insurer or
Broker.
• Reduces the time taken to log claims, shortening the claim lifecycle.
• Improved accuracy of data, as re-keying is not required.
• Integrates with Crawford Desktop to identify missing data from
Insurer/Broker and assign a task to retrieve it.
• Automatically logs appropriate dockets and attachments in CMS.

15. Crawford & Company 15Crawford & Company
Business Intelligence
• Dynamic reporting from CMS data.
• Automates production of common reports and delivers them to you to
remove downtime waiting for the reports to run.
• Promotes real-time manipulation of variables and visuals to assist the user in
understanding the data.
• Show images of Tableau and some of the reports we’ve created.