Brookdale Senior Living implemented Coupa's procurement platform to simplify and consolidate their purchasing processes across their 1,150 senior living communities. The new system allows mobile approvals, provides visibility into their $5 billion annual spend, and has reduced the average requisition approval time to under 17 hours. Brookdale aims to have over 20,000 users on the Coupa system to handle their 120,000 monthly invoices and further automate their procurement processes as they continue to grow.

1. Reinventing Procurement by
Putting People First

2. INTRODUCTIONS
Robert Mendoza
Senior Director,
Integration
Brookdale Senior Living
Elliot Beaudoin
Director of Product
Management
Coupa
Don Good
Senior Manager
Deloitte

3. 3
DELIVERING REAL RESULTS FOR OUR
CUSTOMERS – EVERY. SINGLE. DAY.
70%
Approvals via
Mobile and Email
85%+
Spend Under
Management
<17hrs
Average Req
Approval Cycle
Time
4 - 6
Months Average
Time to Value
©2015 Coupa Software, Inc - Confidential

4. WHO IS BROOKDALE?
► Our Mission
• Enriching the lives of those we serve
with compassion, respect, excellence
and Integrity
► Our Cornerstones
• More than a job, a PASSION
• Doing the right thing takes COURAGE
• We succeed through PARTNERSHIP
► Built on a Foundation of TRUST
• We earn trust when we listen,
understand, partner and solve
Brookdale is a senior solutions company. Brookdale is the largest owner-operator of
senior housing in the U.S with approximately 1,150 properties and 111,000 units
► Brookdale generated annualized Q1 2015 pro forma revenue of $5.0 billion from
our various service offerings
► Combined portfolio reaches 330 markets (47 states), covering 81% of the U.S.
population – serving approximately 120,000 residents per day
©2015 Coupa Software, Inc - Confidential

5. MOST COMPREHENSIVE SENIOR CARE
PROVIDER
Assisted Living
Independent Living
Specialized Alzheimer’s
Skilled Nursing
Consumer Choice
LevelofCareLowHigh
Wants Needs
Sub-acute
Hospitals
Active Adult Housing
Therapy,
Home Health
and Hospice
Brookdale
Brookdale at Home
Only provider operating at scale across each segment of the senior
living continuum with a fully integrated ancillary services platform
©2015 Coupa Software, Inc - Confidential

6. PROGRAM HISTORY
► Initially approved as standalone AP Automation initiative with the goals of:
• Simplification of processes for our community users - consolidating multiple
electronic and paper based processes to a single system, with mobile approvals
• Saving costs within shared services
• Enabling the capture of line-level detail (and subsequent savings from analytics)
► With the announcement of the acquisition of Emeritus during the project, focus
became first enabling the integration
• Expanded scope to become the procurement platform for the company, including
corporate credit cards (P-Cards)
► End User Focus
• Business case driven by simplification and consolidation of systems and processes
• End users engaged in process design up front and User Acceptance Testing
• Pilot at 6 communities with varying size and complexity
©2015 Coupa Software, Inc - Confidential

7. CHALLENGES
► Brookdale’s size is no longer manually scalable
• With more than 1,100 locations, addressing items “manually” is a large endeavor.
Even 30 seconds per community results in 9 hours of work
• Ongoing challenge as an organization which causes us to find creative solutions with
our software vendors
► Our breadth & complexity requires flexibility
• Community sizes range from <20 residents to over 1,000 residents
► HIPAA & SOX Requirements
• Scope and scale challenged setup and infrastructure
► Complex deployment coupled with an integration
©2015 Coupa Software, Inc - Confidential

8. WHAT WE ARE DOING WITH COUPA
► Users (end-state)
• 10,000+ P-Card Users
• 5,000+ Invoice and Purchasing Users
• 5,000+ Out of Pocket Reimbursement Users
► Invoices
• More than 120,000 Invoices Per Month
• 10,000 Requisitions loaded from Feeder Systems
• EDI, Flat File and cXML invoices
► Catalogs
• 25+ Suppliers with mix between hosted and punch-
out
► API Automation Enablement
• Reporting
• Invoice Approvals
• Requisition Approvals
©2015 Coupa Software, Inc - Confidential

9. What have we achieved?
► Community (End User) Impact
• Consolidated processes in a single platform
• Single platform for expense approvals
• Removed paper from communities
• Enabled savings (e.g. Prompt Pay)
► Enterprise Impacts
• Improved Controls and Spend Visibility
• Single management based approval hierarchy
• Consistent platform for future growth
► Future
• More suppliers
• Evaluating capital expenditures
• Improved automation
• Enhanced user experience
©2015 Coupa Software, Inc - Confidential

11. THANK YOU!