1. Cory Rivers
315 Sikes Circle N.W.  Fort Walton Beach, FL 32548  (850) 362-8182  cory_rivers2001@yahoo.com
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Profile
Motivated professional with 8 years of Office Management and Reception, and 4 years of Clinical Experience. A strong
asset to any company and will contribute to its growth and development. Dedicated to helping communities receive
assistance in areas that require attention. In addition to my vast knowledge in customer service and non-profit
organizations, my enthusiasmwill play a key role in your company’s success. I have strong computer skills and my high
learning curve allows me to quickly learn new procedures and tasks. My excellent verbal and communication skills make
me a great team player and hard worker while allowing me the ability to ascertain anyone’s needs.
Skills Summary
 Human Resource
 Diabetic Education
 Case
Management
 Leadership
Training
 Accounts
Payable/Receivable
 Report Preparation
Professional Experience
ADMINISTRATIVE SUPPORT
 Implemented Payroll systemand developed pay schedule for employees and stipends for volunteers .
 Prepared and submitted memorandums, briefs, minutes, and injunctions to legal system.
 Migrated 95% of all new and existing patient documentation and updates to electronic format.
CLINICAL
 Screened applicants for Pharmaceutical Medication Assistance Programs to ensure 99% of all applicants were
approved and developed a method to discover loopholes in the different program applications.
 Increased case load and productivity to where I was case managing 150+ patients monthly.
 Increased number of applications processed in program by 50% in first year, while assuring 90% accuracy in data
collection of money saved by my program to the community we served.
MANAGEMENT AND SUPERVISION
 Implemented structuralschedule changes to grass-roots nonprofit to help personnel coverthe increase demand for
assistance.
 Made client tracking more efficient with uniformed tracking forms.
 Negotiated parameters for payroll systemand developed SOPs for volunteers to receive monthly stipends.
CUSTOMER SERVICE
 Made clients comfortable with sharing details of their medical history that were not shared with providers, that
were important with a patient’s overall health.
 Empathized with each patient and their situation,allowed them a chance to express their frustration with their
conditions or medical care they are receiving whiling answering and resolving 95% of all issues immediately.
 Researched best alternatives to receive a treatment that would benefit patient’s medical needs based off economic
status ofpatient and health condition, and match them with a program that would meet their provider’s
prescription.

2. Cory Rivers
315 Sikes Circle N.W.  Fort Walton Beach, FL 32548  (850) 362-8182  cory_rivers2001@yahoo.com
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Education
GRADUATED
Northwest Florida State College, Niceville FL
Associate Degree
 GRADUATED, MAY 2016
CURRENT
University of West Florida, Pensacola FL
Bachelor’s Degree
 Psychology,BS
 Social Work, BSW
o Minor in Biology
 ANTICIPATED GRADUATION
o DECEMBER 2018
Employment History
HILTON SANDESTIN GOLF BEACH RESORT & SPA – Miramar Beach, FL
Night Audit, 2016 to 2016
FLORIDA DEPARTMENT OF CHILDREN & FAMILIES – Fort Walton Beach, FL
Economic Self-Sufficiency Specialist, 2016 to 2016
FLORIDA DEPARTMENT OF HEALTH-OKALOOSA COUNTY – Fort Walton Beach, FL
Health Educator, 2012 to 2013
Human Services Program Analyst, 2013 to 2015
MANPOWER-FLORIDA DEPARTMENT OF HEALTH-OKALOOSA COUNTY – Fort Walton Beach, FL
Administrative Assistant I, 2011 to 2012
HAMPTON INN-MARY ESTHER – Mary Esther, FL
Night Audit/Front Desk, 2011 to 2013
HAMPTON INN-DESTIN – Destin, FL
Night Audit/Front Desk, 2009 to 2010
BEST FLORIDA STORAGE – Tallahassee, FL
Assistant Manager, 2008 to 2009
PARENT WATCH INC – Washington,DC
Personal Assistant to CEO, 2006 to 2007
ASSOCIATION MANAGEMENT GROUP (AMG) – McLean, VA
Operations Coordinator, 2005 to 2006
FRIEDMAN’S JEWELERS – Fort Walton Beach, FL
Sales Associate, 2002 to 2004