The CRF Innovation Awards celebrate the spirit of innovation and honours CRF jurisdictions which have successfully put in place world-class initiatives, as well as those which have creatively implemented customised solutions, to make a real difference to their stakeholders. There are two categories of awards: CRF Innovation Award (Excellence) and CRF Innovation Award (Commendation).

1. Joint Platform for Starting Business
Central Register of Republic of North Macedonia
Presenter:
Mrs. Marija Boshkovska – Jankovski
Director

2. The Joint Platform
and portal
• Interoperability between the Central Register, the Tax Authority and the Employment
Agency, to allow for simultaneous corporate, fiscal and social security registration.
• Registering a company, registering for VAT and registering first employees in a single
step with the initial filing.
• New service-oriented portal of the Central Registry simplifying the interaction for
businesses and offering several free services aligned with the Government initiative
for open data.

3. Holistic Approach To Achieving Results
LEGISLATIVE
ADJUSTMENT
• Unified procedure
• Streamlining requirements
• Transparency and predictability of
legal changes affecting the business
life-cycle
SEMANTIC
DEVELOPMENT
• Development of standard data
requirements
• Development and maintenance
of Data Dictionaries
ORGANIZATIONAL
ADJUSTMENT
• Internal organizational
adjustment
• Process driven organization
• Process re-engineering and
optimization
PHASED TECHNOLOGICAL
IMPLEMENTATION
• Re-use of exiting infrastructure
• Building a modern e-registry

4. Alignment of
ongoing initiatives
The key to success of the reform relies on the following aspects:
• Vision-driven approach to reform - all efforts should be driven by a single,
overarching vision, with systematic organization that secures adequate
synchronization among activities.
• Harmonization between deliverables and minimizing potential overlap
between projects by careful planning, close coordination and open
communication between the stakeholders.
All efforts must be leveraged and carefully coordinated to maximize
results and reduce potential risks.

5. Basic Principles
For Beneficial
Business
Environment
Clear and simple compliance
requirements for businesses
Businesses should have clear
understanding of the compliance
requirements they need to satisfy in
order to establish their business and
begin operations.
Standardized and streamlined procedures
Businesses should face standardized and efficient
procedures whenever they need to receive a service
from the government or perform their compliance duties.
Access to sound
information
Access to accurate and up-to-
date information is essential
for making informed
decisions, especially when
considering making an
investment, planning growth
or even managing ongoing
operations.

6. Relevant
practices for
efficient service
provisioning
• Re-use of data and common data dictionary (once only)
• Once information is gathered by one institution, it should be made
available to all other institutions that need the data.
• Data Dictionary – common definition of data items, their management
and sharing.
• Inter-institutional acceptance and verification of documents (once only)
• Ones documents and data are submitted and verified by one institution;
their digital representation should be deemed valid by all other
government institutions.
• Use of electronic signatures (digital documents)
• For both input and output documents.

7. Building Blocks
Government interoperability framework and architecture
Provides the set of rules, procedures, practices and guidelines for standardization towards national interoperability
development, including technological setup, governance model of responsibilities, service maturity levels, optimization and
implementation guidelines and definition of the data items.
Digital Identity Platform
Functional digital identity platform, supported by a national Public Key Infrastructure to allow for digital certificates and
associated user authentication and authorization. This functionality is a prerequisite for comprehensive online e-service
transacting capabilities.
Billing Platform
Although simple online payment is commonly used today, usually more robust billing mechanisms are needed to cater for
complex composite services and funds settlement, which are commonplace in most registration and licensing domains.
Legacy data and systems
Legacy data must be verified, standardized across institutions and cleansed, provided it is in digital format already. Existing
systems and infrastructure should be reused whenever possible, otherwise upgraded and/or amended as necessary, to
meet interoperability and OSS requirements.

8. Catering For
The Whole
Business Life-Cycle
Entry
• Idea to invest
• Business registration (administrative,
fiscal, social security, etc.)
Exit
• Liquidation management
• Bankruptcy management
Maintenance
(operations)
• Licenses and permits
• Submission of financial statements
• Pledge, Leasing, Mortgage,
Reporting, etc.

9. Point of Single Contact (PSC)
• Concept of a unified electronic interface
for management of the whole life cycle
through a standardized regime (entry ,
operations and maintenance, exit
(liquidation/bankruptcy))
• Physical and digital understanding of the
PSC concept
Service Catalogue
PSC
Service providers
(institutions)
Businesses
Public
Institutions

10. PSC components
Source 1 Source 2 Source X
Service delivery component Billing and payment
Service oriented portal
Entry 1 Entry 2
User
Management
Entry Х
Data sources Registration services
P
S
C

11. Benefits
• For the business community
• Direct access to electronic services with electronic payment;
• Saving time and costs for compliance reporting and registration;
• For the institutions
• Offering electronic services and basis for easy implementation of new
services;
• Saving on costs associated with duplicate processing of same information;
• Electronic interaction with clients allowing for decreased operational costs;
• For the government
• Application of good practices and international standards;
• Improvement of the business environment;
• Overall decrease of costs for Government to Business Services.

12. Thank you for your
attention