1. Cliff Hillier
31 Rotherwood Drive,
Malvern East, Victoria, 3145
Mobile: +61 408 206 467
chi23483@bigpond.net.au
PROFILE
A versatile business executive with deep knowledge and experience working with, and managing,
internal sales and production teams to deliver optimised internal business processes that enhance
service delivery, customer experience and ultimately deliver company EBIT growth.
Combines a strong commercial orientation with an ability to make connections and project how
potential ideas may play in the marketplace. Instrumental in Executive Management teams as a
reliable member who provides pragmatic advice, solutions to complex issues and challenges the
link between strategic solutions and business integration in an operational and practical
methodology.
Ability to influence and change behaviour of key stakeholders and team members in order to
achieve a higher performance ratio from team members and ultimately link business divisions to
achieve a more cost effective and efficient process that does not comprise the customer experience
or the business objectives to achieve strong EBIT results.
SYNOPSIS
PMP Limited Group of Companies. (26 years) September 1986 to April 2012
National Training and Development Manager - 9 months
State Business Services Manager - 5 years
Project Implementation Manager - 2 years
National Client Service Manager & Key Accounts - 18 years
KEY STRENGTHS
Business Acumen: Ability to understand and evaluate how strategies and tactics work in the
marketplace. Assesses a situation quickly and applies alternatives to achieve set
objectives.
Executive Management: Capable of engaging at ELT levels on all business projects and process.
Creativity: Easily makes connections, able to facilitate value-added in brainstorming sessions.
Has good judgement and can project how potential ideas may play out in the
marketplace.
Customer focus: Acts with the customers in mind: Establishes and maintains effective relationships
with customers and gains trust and respect.
Developing others: Builds capability and confidence. Can determine the best way to get things done by
talking their language and responding to their needs. Clear communicator. Candid
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Resume of Cliff Hillier - August 2012

2. discussions.
Dealing with Ambiguity: Can comfortably handle risk and uncertainty. Flexible, versatile.
PROFESSIONAL EXPERIENCE
PMP Limited
National Training and Development Manager – August 2011 to April 2012
Nationally: 1,800 employees – $600 million revenue
PMP Limited is Australasia’s leading integrated provider of consumer insight and printed
communications solutions. A group of companies that has locations across Australia and New
Zealand specialising in data analytics, pre-media solutions, photography, print and distribution
channels.
A change management role reporting to the Executive General Manager and the National HR
Manager designed to establish a concentrated group sales division from diverse business units
within the PMP portfolio with the aim of amalgamating the sales and production processes suitable
to the changing market and customer expectations. Behavioural change of key stakeholders and
team members became critical to achieve higher performance ratios, customer satisfaction and
retention to deliver the business objectives with strong EBIT results.
The spectrum included sourcing executive development programs aimed at strategic personnel and
positions for future management roles, succession planning, gender diversity and tenure
information for PMP Board review, reporting structures and development of training programs.
KEY ACHIEVEMENTS
Cultural Change
Developed and implemented a national cultural change program designed to address silo behaviours
within two PMP sales teams and improve the overall quality of key customer experience. Worked
with sales managers and sales staff to identify the most positive elements from both teams,
established an ‘ideal’ sales competency framework and rolled out a program of mentoring by high
performers and formal training to build team capability and establish an integrated sales team,
without experiencing the negative aspects associated with previous change programs.
Cultural Change
• Completed a skills based matrix across 2 major divisions
• Incorporated performance management protocols across all States and New Zealand
(peoplestreme)
• Launched product and skill set training modules
• Produced product training manuals and UAT systems
• Initiated executive training courses (Scotwork)
• Instrumental in driving cultural change to improve communication between business silo’s
• Established six sigma graduate engineer position
• Assisted in greenfield site considerations
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Resume of Cliff Hillier - August 2012

3. • Mapping and reporting on cultural diversity
• Completed succession planning from previous role
PMP Limited
State Business Services Manager – August 2006 to August 2011
Victoria: 600 employees - $190 million Revenue
Reporting to the Executive General Manager and the Site Production Manager, the position was
charged with aligning the print production and sales deliverables to a customer oriented focus whilst
improving workflows and increasing efficiencies in manufacturing processes.
Initially consisting of 23 staff in the roles of Estimating, Scheduling, Planning and Customer Service
Representatives the department was realigned through personnel promotion, cross skilling and
positional empowerment that delivered greater responsibility, cost savings and provided a talent
pool for other parts of the company.
The pre planning, scheduling and customer focus provided a solid base to invite the sales
management and staff to place trust in the department and create awareness of the full
manufacturing cycle from quotation to DIFOT and the need to leverage greater returns from clients
and the production process with value add propositions wherever possible.
With succession planning in place the role changed some of its focus to providing training and
development in key areas which led to my own successive role change and enabled me to maintain
some key customer contacts that provided significant benefits to the company.
KEY ACHIEVEMENTS
• Realigned skill sets with product knowledge and abilities
• Instigated mentoring and team building plans
• Guided responsible and valuable staff towards career paths
• Incorporated significant system changes across production process
• Full involvement in UAT of a new print management system (DiMS!)
• Significant improvement in commercial return
• Significant reduction in spoilt work and claims
• Increased customer satisfaction and involvement
• Establishment of a dedicated Training area in Victoria
• Further rollout of training model to all major print sites
• Development of printing for non-printers course
• Instrumental in driving cultural change to improve communication between business silo’s
• Adopted 5S principles in the office environment
• Assisted with 5S process in factory areas
• Maintained full customer relationships from previous roles
• Concluded assimilation from previous job role (Amcor Project)
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Resume of Cliff Hillier - August 2012

4. PMP limited (Print & Digital)
Project Implementation Manager - December 2004 to August 2006
Nationally: 250 employees - $30 million revenue
Responsible for the implementation and management of process and procedure required for the
supply of Pre Press materials and Services from PMP Digital to new clients in the packaging industry
and preparing business synergies and procedures ready for the project.
A memorandum of understanding (MOU) was established between Amcor Packaging and PMP
Digital that encompassed PMP assuming all pre- press digital file preparation, proof and printing
plate supply, staffing requirements and installation of a full plate production facility in the Amcor
South Australian site.
Amcor at this stage was still an analogue production process in all states, the cost for them to
transition was considerable. As PMP print sites were in similar geographical positions and there was
no conflict of interest it was reasonable to investigate the synergies and benefits to form a
partnership.
In order to fulfil the terms of the contract it was critical that disparate parts of the combined
companies understand the outcomes required and that a full service level model be approved by all
entities, production staff and managers and that commercial interests be strictly adhered to.
KEY ACHIEVEMENTS
• Recommendation and adoption of File Management process
• Managed the inclusion of Service & Print requirements into PMP’s National structure
• Instigated the workflow processes between PMP Print & Digital to establish PMP as
preferred supplier; prepared and executed test procedures
• Ensured common understanding of business requirements and goals.
• Completed project plan on time and under budget
• Developed complete sop’s and process plans
• Ensured cost capture and determined revenue stream
• Designed workflow processes
• Commissioning of the Plate-line installation and studio management system
• Created reporting vehicles for business reviews
• Enabled handover for sales and operations
• Oversaw Capex procedures and installation of capital works within client’s premises and
ensured that PMP interests were secured, including compliance issues and OH&S standards.
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Resume of Cliff Hillier - August 2012

5. PMP Limited
Previously: Progress Press
Acting State Manager Major Retail Sales (dual role) September 2003 to December 2004
Customer Relationship Manager, Coles Myer Limited September 2000 to September 2003
National Client Service Manager: Key Account Manager September 1991 to September 2000
The roles covered over these 13 years were many and varied within the PMP organisation and
consisted of strong network values, responsibility for customer liaison and the prime responsibility
for 30% of the PMP print revenue as well as the subsequent follow on effect to other parts of the
group involvement.
Value add and commitment to purpose were the integral ingredients to maintaining a client base
that was 100% retained in excess of 19 years and grew in revenue from 12 million dollars to 45
million dollars during this time.
Many of the clients that I worked with from 1991 remain clients to PMP and my involvement with
them has been relevant until current day and they are part of my employment referee network.
Sept 2003 – Dec 2004 Sales Revenue managed: $90 million
People managed: CRM sales force (4)
Sept 2000 – Oct 2003 Sales Revenue managed: $30 million
Sept 1991 – Sept 2000 Progress Printers & Distributors Pty Ltd
Sales Revenue managed: $21 million
People managed: Production Planners (13)
PMP Limited
Previously: Progress Press
Sales Representative: Production Planner September 1986 – February 1991
Progress Printers & Distributors Pty Ltd
Sales Revenue managed: $12 million
Employed by the principals of the business as a result of working with my previous direct report who
took a role as State Manager with PMP and encouraged me to join this company due to its unique
management style and commitment.
Became responsible for the execution of company relations with the Coles Myer Group (as was
known at that time) and became the principal contact and technical advisor for the print business.
This grew to encompass distribution and geo demographic profiles associated with the account and
defined growth parameters for account management into the future.
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6. Prior to 1986
Aug 1984 – Aug 1986 Sales Manager, Detmold Packaging
Jul 1979 – Aug 1984 Sales Representative, Bowater Scott (now Carter Holt
Harvey)
Jul 1978 – Jul 1979 Real Estate Sales Representative, Richard Carter Real Estate
Oct 1974 – Jul 1978 Insurance Sales Representative, AMP
Oct 1970 – Oct 1974 Printing Apprentice, E.L. Bell (a division of Bryant & May)
Qualified tradesman – Letterpress Hand Compositor
Professional affiliations & interests
– Member of Freemasonry
– Member of Victorian Masonic Motorcycle Club
– Member of BMW Motorcycle Club & Ulysses
– Photography
– Wood working
– Golf
– Fishing
– Computers
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Resume of Cliff Hillier - August 2012