Employee Engagement - Engagement Group
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Employee engagement overview. What is and what creates engagement
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Employee Engagement - Engagement Group
- 2. employee engagement coming to a company near you soon Hope it is not your competitor
- 3. Employee Engagement is a little like teenage sex!
- 6. Engagement is an emotional relationship
- 7. A relationship to one or more actors The Employee The Company Topmanagement The purpose Reputation and CSR The Department Direct manager The department Colleagues The Output Product, Service & Brand Customers Society & planet
- 8. The Three Types of Employees 1 Engaged employees work with passion and feel a profound connection to their company. They drive innovation and move the organisation forward 2 Not-Engaged employees are essentially ”checked-out”. They are sleepwalking through their workday, putting time – but not energy or passion into their work 3 Actively disengaged employees arent just unhappy at work; they are busy acting out their unhappiness. Every Day, these workers undermine what their enageged coworkers accomplish
- 9. HOW MANY OF YOUR EMPLOYEES ARE ENGAGED?
- 10. YOU PRETEND YOU CARE.. WE PRETEND TO WORK..
- 11. DISENGAGEREDE EMPLOYEES ARE COMPANY ASSASSINS
- 13. In god we trust, everybody else bring data! W. Edwards Deming
- 14. Employee Engagement create significant financial return +10.0% +147.0% +21.0% +22.0% The difference between companies with high engagement levels versus low engagement levels . Gallup: State of the global workforce report 2013 -37.0% -50.0% -65.0% -41.0% Profitability Increase Productivity Raises Earnings per Share Growth Customer Ratings Improve Reduction in Quality Defects Reduction in Employee Turnover Decrease of accidents Decrease in absenteeism
- 15. Operating Margins are Higher in Companies with High Engagement 9.9% 14.3% 27.4% 0% 5% 10% 15% 20% 25% 30% Companies with low engagement Companies with medium engagement Companies with high engagement Towers Perrin: 2012 Global Workforce Study. Sustainable Engagement: Purpose, Emotional and relational elements of engagement
- 16. Executives View on Engagement and their Strategic response Cares and does nothing 65.0% Don’t care 10.0% Cares and have a Strategy 25.0% Accor Research
- 18. Average Global Corporation Inc. Customers, people, bla bla are our focus To be the very best _______ company ever We guarantee that: 13% of our customers gets excellent service 63% of our customers will get indifferent service 24% of our customers will get horrible service Average global Corporation Inc.
- 21. Back to the flight mechanic
- 24. The 6 Drivers
- 26. BLAMING HR FOR LACK OF EMPLOYEE ENAGEMENT IS LIKE BLAMING THE HAMMER FOR NOT HITTING THE NAIL
- 27. YOU CANNOT SELECT ENGAGED EMPLOYEES YOU WILL HAVE TO CREATE THEM! The Corporate Hire, Train and Fire Bus
- 28. TIPS TO CREATE EMPLOYEE ENGAGEMENT
- 29. KNOW WHAT IS HAPPENING AND WHY!
- 31. ENGAGEMENT IS MORE ABOUT WHY AND HOW THAN WHAT
- 33. IS YOUR PURPOSE TO MAKE MONEY? “Don’t chase the paper, chase the dream” Sean Combs aka puff daddy
- 34. IS YOUR PURPOSE TO DELIVER VALUE TO YOUR SHAREHOLDERS BY EXTRACTING VALUE FROM ALL OTHER STAKEHOLDERS?
- 35. A STRONG PURPOSE MATTERS 90.0% 94.0% 79.0% 65.0% 63.0% 19.0% 0% 25% 50% 75% 100% My Company performs well financially My company has strong customer satisfaction My company has strong employee satisfaction Strong purpose Not a strong purpose Deloitte, 2013: Culture of purpose – a business imperative.
- 36. WHAT COMPANY? Our mission is to give people the power to share and make the world more open and connected. Our mission is to organize the world‘s information and make it universally accessible and useful. To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time
- 37. A GOOD ”WHY” CAN BE CREATED AT DEPARTMENT LEVEL WHAT IS YOUR ”WHY” NARRATIVE? HOW DO YOU CREATE MEANING FOR YOUR TEAM?
- 38. Whats your business Are you in the __________ business? What business: Cirque de Soleil? Tesla is in the? Lego is in the?
- 39. ”HOW” MATTERS
- 40. ARE YOU ENGAGED? A DEAD BATTERY CANNOT JUMPSTART ANOTHER!
- 41. EMPOWER
- 42. BE TRANSPARENT
- 43. LISTEN
- 44. LEARN FROM YOUR BEST AND YOUR WORST EMPLOYEES
- 46. FEEDBACK
- 47. LIGHT A FIRE IN THEM NOT UNDER THEM
- 48. INSPIRE! A CANDLE LOSE NOTHING BY LIGHTING ANOTHER
- 50. Engagement Group Web: engagement-group.com Facebook.com/engagementdashgroupdotcom Twitter: @Engagementgrp Claus Aasholm Kenneth Dalquist Valbøll ca@engagement-group.com kenneth.valboll@engagement –group.com Twitter: @clausaasholm Twitter: @valbll Blog: engagesatisfy.blogspot.dk
Notas do Editor
- Nobody really know what it is everybody thinks they know what it is Everybody thinks everybody else is doing it
- I mange år har vi arbejdet på at gøre medarbejdere tilfredse fordi så bliver de. I ved all hvor besværligt det er at skaffe en ny medarbejder. Men en tilfreds medarbejder er ikke det samme som en engageret medarbejder.
- Corporate slave – i hate it, i wish i could leave, I am actively working against the company. HOPE he is sick that day – the probability is higher. It is a job – i get enough to stay and express myself outside work – HOPE you dont have a complicated surgery It is a career – working every day to become better. HOPE that you do not have an interesting condition – this might be more important than your health. Calling – FOCUS is on you and your health. The probability of an accident is 50% lower, the quality is 41% higher
- 21% af alle medarbejdere er engagerede i følge GALLUP. Bedre end ww 13% men dårligere end USAs 32% Er i bedre end gennemsnittet? Hvor mange passagerer har i. Hvor mange kører på frihjul? Hvormange er passagerer Hvad nu hvis jeg fortæller at engagement ikke skabes af dem men af jer? Hvordan føles det?
- Ved i hvor motiverede jeres medarbejdere er? 65% af alle medarbejdere er ikke engagerede? Hvor mange har i?
- I en gennemsnitlig dansk virksomhed er der 14% Er i gennemsnitlige? Er i bedre? Eller er i værre?
- But you are suspicous people – you want evidence Interesting.. but how does this impact my business?
- I ved det egentligt godt – i har selv prøvet det Forskellen på højt og lavt engagement er 240% performance relaterede kundeparametre ifølge Gallup
- Der er en direkter forbindelse mellem
- 2 elements Difficult to influence Possible to influence
- I know: I am a male chauvinist pig – I cant win Below 30 or above 60 Right education level – not overeducated – I know I have an MBA Tenure less than a year or 3-10 years – i have been 16 years in Microchip – I felt it From the US Then i want him to be a woman And I want her boss to be a woman
- It is not so much about what we do or how we treat people It is much more important WHY and HOW we do it. ENGAGEMENT IS STRATEGIC – IT IS NOT THE RESPONISIBILITY OF THE INDIVIDUAL – IT IS THE RESPONSIBILITY OF THE CORPORATION
- HR is not responsible for Engagement There are many actors responsible for engagement and the entire organisation has to be part of the engagement process
- As engagement is a relationship it is waste of time trying to identify it in people – you cannot! Selection is still important – you need to find people with the right attitudes that are compatible with what you are trying to achieve. But engagement needs to be created. It is emotional, it is a relation and it is important.
- Apart from giving us an order. A consultant would say: It depends Paul Polman – you cannot save your way to prosperity. Okay – that one was for free!
- Vores 56 spørgsmål giver ikke alene et overblik af situationen – den fortæller hvor det går galt Hvad kan der gøres
- MIN MISSION Jeg er på en mission for at skabe passion og engagement blandt medarbejdere fordi Engagerede medarbejdere elsker at gå på arbejde og skaber helt fantastiske resultater. Og det aller bedste er: Det koster ikke noget! Set corporate slaves free
- The purpose of capitalism is not to make money – it is to create value for others. Money is the outcome of successfully creating value for others Marissa Meyer People are looking for more than a paycheck
- Imagination Clean energy storage Education business
- BOSS Batteri Engagerede ledere har engagerede medarbejdere KUN 35% af alle ledende medarbejdere er engageret Some leder er det vigtigt at du er med til at påvirke virksomheden i en retning der engagerer. Og når du skaber Engagement skaber du også mening for dig selv. Det er vigtigt for dig og virksomheden at det i laver tjener et godt formål og ikke kun handler om penge og profit. Vi har skabt mening for buschauffører
- Og jeg taler ikke om at delegere Få tid til mere Få udført mere Udvikl dine medarbejdere Motiver dine medarbejdere
- Giv ansatte information Lad dem være med Gem intet for dem Vis hvem du er Vis dem du tvivler Vis dem du ikke altid har ret
- Ikke bare forbered dig på at svare Men lyt for at forstå
- At lære af sine ansatte viser man ikke ved alting Vis sårbarhed Vis du ikke ved alting Er det vigtigt at have ret eller være effektiv
- De fleste virksomheder er bygget op omkring control ikke tillid. Skab et miljø hvor afdelingens regler er indrette så de hjælper ansatte – ikke begrænser dem. Lad regler handle om hvad kunder og ansatte har ret til – ikke hvad de ikke må.
- Når vi ikke har samtaler om problemer skaber vi ikke et bedre miljø – vi øger mistilliden Er jeres forhold stærkt nok til at kunne håndtere feedback – eller har i en sammensværgelse? Positiv feedback 30X Negative 20X Ingen feedback Negativ feedback er 20 gange bedre en ingen feedback Hold nok af dine medarbejdere til at fortælle dem sandheden
- Hver samtale med en medarbejder skal have som fokus at sørge for at skabe engagement Fokuser på relation ikke på resultater. Mary Angelou: Mennesker glemmer hvad du sagde, de glemmer også hvad du gjorde – men de glemmer aldrig hvordan de fik dig til at føles.
- INSPIRER! Inspiration handler ikke om at gøre mindre eller at gøre tilfreds Det handler om store og svære ting ”I have a dream”, ”Put A MAN ON THE MOON” Hvad hvis jeres bedste minder stadig er foran jer? Hvad hvis den tid i er væk fra jeres familier er meningsfyldt?
- Mange tak for jeres tid Jeg håber i har fået værdi og vil hjælpe mig med at skabe ”GREAT JOBS” Følg os på twitter, Link til mig på linkedin, Skriv en anbefaling på