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Claire's CV 2015

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Claire's CV 2015

  1. 1. Curriculum Vitae – Claire Banks PROFESSIONAL PROFILE: Versatile and very capable IT Professional, with over 20 years’ successful experience in Project Management. • Qualified PRINCE2 practitioner • Specialist in complex projects – flexible and analytical • Skilled at building proficient, cohesive teams • Excellent communicator • Natural propensity to build and influence key relationships across multiple channels: extremely experienced stakeholder manager • An assured but personable consultative style • Reliable, with personal initiative and high professional standards • Tenacious with staying power – always grasps the nettle • Proven ability to keep a firm hold of the project direction and manage robustly as needed. CAREER EXPERIENCE: Timeline Project Management Ltd Mar 14 - present Contracts with: • London Borough of Croydon – managing the transition of their ICT Service Desk from Cap Gemini to Capita Apr 14 – June 14 • Acivico Ltd June 14 - present o Implementing an Events catering software solution o Managing the TUPE transfer of 3 service areas from Birmingham City Council into Acivico o Introducing process improvements to the client’s project management team o Managing the selection of a new premises and it’s internal design for the client Service Birmingham Aug 04 – Mar 14 Project Manager Role I managed a great deal of projects during my time at Service Birmingham and, as Birmingham City Council was my client, I experienced a vast range of project types and sizes and for many different departments and Directorates, including internal Service Birmingham projects. I was always either the sole or lead project manager and managed teams of different sizes. My role always demanded the following and in accordance with Prince2 where relevant: • Input into the pre-sales costing process • Project initiation • Implementation of Governance • Financial management • Planning, co-ordination, reporting and communication • Stakeholder, team and supplier management • Issues and Risks management • Project Implementation/Delivery • Project Closure Skills Page 1
  2. 2. Each new project was for a different department and a different type (Application, Infrastructure, Desktop, Building moves, Business Transformation) so I’ve developed a skill and real love for hitting the ground running with new project challenges and quickly getting to grips with new departments, working practices and technology Key Successes • A blend of ICT and Business Transformation projects for the 2013 award winning Library of Birmingham - £1.5 plus budget: o Cabling and wireless – initiation, requirements and design phases o Business Transformation for Customer Experience and Content Management o Digital Signage solution for AV Screens and Media Walls o Development of a Channel Framework for multi-channel content o Implementation of the Facilities Management system o Design and set-up of an interim Events Management team, including new business processes. • Birmingham City Council’s desktop refresh programme – around 20,000 devices • The implementation and roll-out of a replacement Service Desk and Change Management system – budget £750k Taylor Woodrow PLC, Solihull Jan 03 – July 04 IT Project Manager Responsibilities: My 18 months at Taylor Woodrow saw me developing procedures for their system development life cycle and change management. I also carried out Business Analysis, managed software development staff and suppliers as well as Project Managing a software development and data migration project. Achievements: • Design, development and implementation of a new central supply chain system, which subsequently won a supply chain industry award • Development of the PID and participation in the project management of a major acquisition Universal Salvage PLC, Wootton Sep 00 – Nov 02 IT Project Manager Responsibilities: During my 2 years at the company I was promoted several times after consecutive successful projects. I started as a junior Project manager and left as Lead Analyst. The role was challenging but developed my project skills and required me to have excellent communications skills as I worked across the organization, which was embarking on a business transformation programme. My key roles in this programme were in: Project Planning and Control, Implementation Management, Test and Error Management, Lead Analyst and Quality assurance Achievements: • Phased implementation of Kana E-Service to the Call Centre and Client Management functions. ADT Fire and Security, Birmingham Sep 89 – Aug 00 I started as an input clerk and was promoted to Team Leader, then moved to the IT department, where I developed and was promoted through projects to Project Lead Early Employment History available if required: Page 2
  3. 3. Qualifications Summary: 8 O’ Levels inc. English Language (A), English Literature (B), Maths (B) Trentham High School, Stoke-on Trent 1978 – ‘82 3 A’Levels . Stoke-on-Trent Sixth Form College 1982 – ’84 Degree in English BA (Hons) IIii – University of Central England 1984 – ’87 HNC in Business Information Technology – Bournville College of FE 1994 – ‘96 Date of Birth: 5th July 1966 Driving Licence: Full Contact me: 22 Broadfields Road, Erdington, Birmingham B23 5TL Phone: 07931 600868 Email: timelineprojectmanagement@gmail.com Linked In: https://uk.linkedin.com/pub/claire-banks/94/490/275 Page 3