Our presentation in the "ePractice Event: Collaborative production of eGovernment services", Brussels, 2013.01.24 Since the presentation includes many animations it is recommended to download it and view it with Powerpoint.

1. Pedro Prieto Martín, Asoc. Ciudades Kyosei
pedro.prieto-martin@ckyosei.org
Characterizing
Collaboration
A proposal for measuring citizen-
government collaboration in the
production of eServices

2. Collaborative eServices: Context
WORKSHOP QUESTION:
How can we effectively spread and better communicate best practice cases?
identify, good
and bad
“State of the Art”
iNnovativE, smarT,
NET-GOOD civic centric
neiGhbourhOOD
9 members USER-DRIVEN
4 countries DEVELOPMENT
4 pilots
SMART INNOVATION
~ 2 Mio €
COLLABORATIVE
BUSINESS MODELS
OPEN SOURCE ESERVICES

3. What are Collaborative eServices?
STUDY ON COLLABORATIVE “Public services that get better
PRODUCTION IN EGOVERNMENT: the more people use them”
NET-EUCEN: - Collaborative service definition
- Collaborative service development
- Collaborative service operation
- Collaborative service assessment (govint.org)
HOW TO MEASURE IT? – IT IS REALLY DIFFICULT!!
We need new benchmarking frameworks, integrated by indicators on collaboration and
openness, which measure the degree to which government are trying and succeeding in
leveraging citizens’ collaboration.
OPEN Availability of machine readable high value
DATA public datasets
SUPPLY Existence of collaborative eGovernment
services
UPTAKE In terms of levels of active participation by
citizens
IMPACT Difficult to capture

4. Collaborative eServices
2009.01.21:
& Open Government
Memorandum on Transparency
and Open Government
…
Government should be
TRANSPARENT
Government should be
PARTICIPATORY
Government should be
COLLABORATIVE Collaboration
Participation
Transparency

5. Characterizing collaborative participation
?

6. Dimensions of Participation beta
1. WHAT – Intensity of Collaboration 3. WHO – Actors involvement:
6. Delegated Control 1. Type: Political, Corporate, Civil Society, Others
Collaborative
5. Delegated Power Participation
2. Stakes & Special Roles:
4. Collaboration - Affected, Interested,
Transparency
Cliff Participant, Influencer
3. Advice - Decision maker, Promoter,
Consultative
2. Consultation Participation Facilitator
1. Information 3. Selection methods:
Non-
0. Manipulation Participation
- Inclusiveness, Representativeness,
Self-selection, Others
- 1. Legitimate coercion Conflict
- 2. Illegal Duress
4. WHERE – Institutionalization level:
1. Low: "Sporadic“, "Episodic“
2. WHEN – Phase within Policy Cycle: 2. Medium: "Periodic“, "Continuous"
1. Agenda Setting 3. High: “Functional Inst.” and “Organic Inst.”
2. Policy Formulation
3. Decision Making 5. HOW – Deliberativeness & Transparency:
4. Policy Implementation 1. None 1. None
5. Monitoring and evaluation 2. Low 2. Low
3. Medium 3. Medium
4. High 4. High
(Prieto-Martín & Ramírez-Alujas 2013)

7. Representation of Participation beta
Eg: Participatory Budgeting
Fortaleza (BR) - 2005
POLICY
Intensity of Collaboration FORMULATION
0. Manipulation
1. Information
2. Consultation
3. Advice
DECISION
4. Collaboration
MAKING
5. Delegated Power
6. Delegated Control (Monitoring) AGENDA
SETTING
Deliberativeness & Transparency
No deliberation No transparency
Low Low
Medium Medium
High High
MONITORING POLICY
Institutionalization Level IMPLEMENTATION
& EVALUATION
Sporadic
Episodic Stakeholders
Periodic Political
involvement Corp. Actors
Continuous [10 - 1 - 0.5] Actors
Functional Inst. # Affected Self-Selected [15 - 13 - 0.9]
Organic Inst. # Participate Representative
.# Influence Level Inclusive
Elections
Others Civil Soc.
Decision Makers Promoter Facilitation [0 - 0 - 0] [20 - 15 - 0.5]
(Prieto-Martín & Ramírez-Alujas 2013)

8. Pedro Prieto Martín, Asoc. Ciudades Kyosei
pedro.prieto-martin@ckyosei.org
Thank you very much for your mindful listening!!
More information at
http://www.ckyosei.org
?

9. BACK-
UP
SLI D
ES

10. About “Ciudades Kyosei”
 First Spanish NGO devoted to
(e)Participation, eDemocracy and eGovernance
• Officially established in 2006;
• Our research on (e)Participation started in 2004.
 Areas of work:
• (e)Participation research and expertise
• (e)Participation advocacy, promotion and education
• Socio-technical design, construction and management of Civic
Software systems
 Our research has focused on:
• Civic Engagement
• Best practices for the design of (e)Participation systems
• Difficulties to promote innovation in the ICT for Governance field
 Our main aim:
• The collaborative creation of Kyopol
(aka. Symbiotic City)