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Cielo's 2016 Talent Rising Summit - Reimagining the Future of Work

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John Boudreau, Professor and Research Director, University of Southern California, shares what talent acquisition leaders can do to maximize their internal talent and great creative when it comes to partnering and acquiring new talent.

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Cielo's 2016 Talent Rising Summit - Reimagining the Future of Work

  1. 1. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Professor John W. Boudreau, Ph.D. Center for Effective Organizations Marshall School of Business University of Southern California john.boudreau@usc.edu 213-740-9814 www.ceo.usc.edu Reimagining the Future of Work Cielo’s 2016 Talent Rising Summit Milwaukee, WI May 11, 2016
  2. 2. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. The Traditional Way that Siemens and Disney Work Together
  3. 3. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Siemens creates a hearing aid for kids Where is the best talent that understands how to engage children with a product … Disney Siemens uses Disney employees to create a hearing-aid comic book Your Work Done by Someone Else’s Employees
  4. 4. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. The Disney Kit. The Disney Kit for younger children includes a cuddly Mickey Mouse® and storybook. Reading and playing with Mickey helps younger kids gain confidence in their hearing aids. And to keep their hearing aids in peak condition, the kit also provides all the maintenance essentials parents need, like a battery tester, drying set, listening stethoset and a cleaning tool. Your Work Done by Someone Else’s Employees
  5. 5. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Return on Improved Performance (ROIP) and Impact At Siemens-Disney Siemens Talent Disney Talent Market to Kids Innovative Hearing Aid Performance StrategicValue Performance StrategicValue
  6. 6. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Boeing 787: Supply-Chain Ecosystem
  7. 7. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Boeing’s 787 … Strategic Shift Boeing bets US$12B on building a new commercial jetliner primarily using composite technology rather than aluminum. Where is the pivotal Talent?
  8. 8. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Boeing Engineers Pre-787 • Aluminum • Set Specifications • Hold Vendors to Standards Boeing Engineers Post-787 • Composites • Parameters not specifications • Facilitate Vendor Collaboration Collaboration Technical Engineering Return on Improved Performance (ROIP) Talent-Strategy Link for Boeing Engineers Performance StrategicValue
  9. 9. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Technology and Global Labor Markets Technologists on TopCoder.com (from 6000 10 years ago Created by the internet for every 1 lost global mobile phone users . 73% population penetration of organizations list missing skills as the single biggest impediment to digital transformation 75% of the internet’s impact is felt in traditional industries 2.6 jobs 5.2B 700,000 77% 31% of the global workforce is contingent. Sources: 75% and 2.6 McKinsey; 5.2B, Morgan Stanley, Topcoder; 31% Kelly free agent Research; 77% Towers Watson research.
  10. 10. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. The “And” of Automation, not Just “Either-Or” 10 How to be More Interesting at a Party
  11. 11. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. The “And” of Automation, not Just “Either-Or” 11 Rethinking Oncology Diagnosis
  12. 12. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Will Automation Make Humans Obsolete? Can Artificial Intelligence Be Controlled? 12
  13. 13. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Unlocking The “Lead the Work” Code Rewards • How Small the Time Frame to Shorten? • How Specifically to Individualize? • How Creatively to Imagine? Assignment • How Small to Deconstruct? • How Widely to Disperse? • How Far From Employment to Detach? Organization • How Easily To Permeate? • How Strongly to Interlink? • How Deeply To Collaborate? • How Extensively To Flex?
  14. 14. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Assignment: Jet Blue Service Agents • Jet Blue focused on restructuring the work of phone agents, creating an infrastructure so the work could be done part-time with stay-at-home agents. • A “workplace” perfect for motivated stay-at- home Mom’s http://www.cbsnews.com/news/jet-blues-stay-at-home-work-force/
  15. 15. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Appirio is the company that acquired TopCoder Appirio has about 700 employees and was rated a “best place to work” in the UK Apprio delivers work through over 700,000 community members globally Should Appirio be the “best place to work” for 700 or 700,000? What Does Worker “Engagement” Mean?
  16. 16. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Are Contingent Workers More Engaged? https://www.cornerstoneondemand.com/rework/are-contingent-workers-more-engaged-you-think • Volition: Those that choose freely have more positive experiences • Emotional Support: Emotional support from coworkers and supervisors increases contingent worker commitment to BOTH the organization where they work and the organization that placed them • “Psychological” Contract: Social and emotional ties, not just economic ones, lead to more commitment and engagement • Continuity: Opportunities for transition to longer term employment increases work attitude and commitment.
  17. 17. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. If you’re writing an app, how should the work be done? Should you EVER hire a regular full-time employee to be a coder or designer? Assignment: Deconstructing Software Coding
  18. 18. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Organization: Visa + Apple = ApplePay • Visa and Apple employees working at the Visa Innovation Center • Apple must reveal more about its apps than ever before • Visa must reveal more about its payment system than ever before • Call it ApplePay or VisaPay? • A “workplace” perfect for a team of the best employees from each organization
  19. 19. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Reward: Volunteerism
  20. 20. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Value Return on Improved Performance (ROIP) Performance Distribution of Performance in the Workforce Quantity Performance Cost Cost of Rewards to Motivate Performance Performance Value-Quantity-Cost: Rare Superstars
  21. 21. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. New Work: Horrible or Wonderful? Horrible – Risk shifted to workers – Employers stop training – Death of the Career – Commoditization – Rush to lowest cost – Worker exploitation Wonderful – Transportability – On-demand training – Boundaryless careers – Precise work-worker matching – Rewards segmented to match needs – Worker Empowerment vs.
  22. 22. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Lead the Work and the Future of HR Assignment Deconstruct, Disperse, Detach Reward Shorten, Individualize, Imagine Organization Permeate, Interlink, Collaborate, Flex
  23. 23. Copyright © 2016 John W. Boudreau <john.boudreau@sbcglobal.net>. All rights reserved. Dr. John Boudreau, Professor and Research Director Center for Effective Organizations, Marshall School of Business University of Southern California <john.boudreau@usc.edu> Thank you! 23

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