This document describes a call monitoring service that provides 100% call coverage, actionable reports and alerts, and significant cost savings compared to manual review. It automates quality assurance surveys and script adherence assessments for unified evaluations. The cloud-based service requires no on-premise installation or annual maintenance fees, and is used by leading marketers to ensure brand and regulatory compliance through automated review of every minute of every call.

1. Monitor Calls with 100% Coverage!
Uncover Potential Risk
View the compliance score for each
call to locate and assess potential
problems, easily identifying your
lowest-performing agents and vendors.
Business Intelligence
Includes actionable reports and
alerts, as well as access to robust
historical data.
More Coverage
Review calls for about 82% less
than it would cost to review
manually. Monitor 24/7/365 with
total volume scalability.
Workflow
Centralize tracking and
documentation of all compliance
and remediation activity in
one place for significant savings.
Automated Review
Automate your QA Survey review
and Script Adherence for unified
assessments.
Save Time and Money
Fast & easy implementation.
Cloud-based means no on-premise
installation and no annual
maintenance fees.
M i t i g a t e R i s k . S a v e M o n e y . P r o t e c t Yo u r B r a n d .
Visit us: www.performline.com | Follow us: @PerformLine | Call us: 973-590-2305
Used by Leading Marketers
Top marketers, like those below, rely on PerformMatch™ to ensure brand and regulatory compliance.
Contact Center Monitoring
PerformMatchTM automates the review of every minute of
every call for 100% coverage. Using sophisticated speech
analytics, language modeling, and our proprietary Best
Practice Rule Sets, PerformMatch analyzes every minute
of each call to identify potential regulatory compliance
violations or brand marketing abuses, and to track both
internal and external agent performance.
PerformMatch caters to contact centers seeking a
high-quality monitoring and analytics platform, while
providing immediate cost savings and efficiencies.