Personal Information
Organização/Local de trabalho
Sydney, Australia Australia
Cargo
Customer Driven Innovation & Experience - CX Director M&C Saatchi
Setor
Design
Sobre
Experience across the entire Customer Experience design lifecycle with a focus on strategy and innovation to create products/services that resonate with customers, enable competitive advantage and drive more value per customer.
CUSTOMER EXPERIENCE STRATEGY
- Expertise in managing and communicating customer research to generate actionable insights and derive strategy & designs across multiple channels.
- Complete customer life-cycle analysis and modelling: aptitude to identify pain points and opportunities to differentiate and increase conversion/retention.
- Ability to reconcile customer experience and business viability – holding two multifaceted Master degrees ranging from design, inno...
Marcadores
jtbd
marketing
Ver mais
Apresentações
(1)Gostaram
(33)Outside in
Mark Drasutis
•
Há 7 anos
What is an insight?
Umar Ghumman
•
Há 10 anos
Professional life cycles of teachers an adpatation of Tessa woodwards
Ivan Aguilar
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Há 9 anos
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Berlin #6
Martin Jordan
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Há 8 anos
Jobs to be Done:Switch Workshop
Business of Software Conference
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Há 10 anos
Business model innovation 2 day workshop facilitation slides
Dr. Marc Sniukas
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Há 12 anos
Stakeholder mapping
Erik Roscam Abbing
•
Há 12 anos
Careers with Psychology - David Herron
University of Sussex, Careers & Employability Centre
•
Há 9 anos
10 Ridiculous Hacks to 5X Click-Through Rates
Internet Marketing Software - WordStream
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Há 8 anos
WAQ16 - Atelier design émotionnel - Carine Lallemand
Carine Lallemand
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Há 8 anos
UX STRAT 2016 - Ensuring Validity in Strategic UX Research Methods
Carine Lallemand
•
Há 7 anos
Generating opportunity maps with customer jobs to-be-done
Hutch Carpenter
•
Há 10 anos
Actionable metrics
Ash Maurya
•
Há 13 anos
Educators guide jan 2014
Stanford University
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Há 9 anos
Making The Right Strategic Choices in Product Portfolios
Rich Mironov
•
Há 8 anos
Design thinking. Principles and methods to go beyond UX.
Andres Ospina
•
Há 9 anos
Jobs-to-be-done, a goal-driven solution framework
Clément Génin
•
Há 10 anos
Get Sh!t Done
Hiten Shah
•
Há 9 anos
Why Content Marketing Fails
Rand Fishkin
•
Há 9 anos
Market creation
Kristian Luoma
•
Há 11 anos
Point of view in consumer centricity
Subhash Chandra
•
Há 10 anos
Product Camp 2013 Melbourne - Jobs To Be Done
Marc Galbraith
•
Há 10 anos
The Agile Business Gap - By Nick Coster
Brainmates Pty Limited
•
Há 10 anos
UX STRAT 2013: Pamela Pavliscak, Why UX Needs Numbers
UX STRAT
•
Há 10 anos
Value Proposition Canvas (explained)
Julius Parrisius
•
Há 10 anos
Startup Metrics for Pirates
Dave McClure
•
Há 16 anos
Startup Metrics, a love story. All slides of an 6h Lean Analytics workshop.
Andreas Klinger
•
Há 10 anos
Presentation Preparation: How To Be Above Average
Alex Rister
•
Há 10 anos
Personal Information
Organização/Local de trabalho
Sydney, Australia Australia
Cargo
Customer Driven Innovation & Experience - CX Director M&C Saatchi
Setor
Design
Sobre
Experience across the entire Customer Experience design lifecycle with a focus on strategy and innovation to create products/services that resonate with customers, enable competitive advantage and drive more value per customer.
CUSTOMER EXPERIENCE STRATEGY
- Expertise in managing and communicating customer research to generate actionable insights and derive strategy & designs across multiple channels.
- Complete customer life-cycle analysis and modelling: aptitude to identify pain points and opportunities to differentiate and increase conversion/retention.
- Ability to reconcile customer experience and business viability – holding two multifaceted Master degrees ranging from design, inno...
Marcadores
jtbd
marketing
Ver mais