1. CHRISTI SHERMAN ​​ Phone: 757.998.1644
Email:​ ​ Christi.Sherman@hotmail.com
OBJECTIVE
To obtain a career position with a progressive, growth-oriented organization that will allow the utilization of present
skills, and provides the opportunity to advance these skills, within an environment where ability and performance are
recognized as a valuable resource.
SUMMARY OF QUALIFICATIONS
❖ Experienced in leading constructive and cooperative working relationships within a team setting.
❖ Vast knowledge of finance regulatory requirements and general bank operations.
❖ Adept at leading branch staff in exceeding sales goals while delivering excellent customer service.
❖ Recognized as a “turnaround” specialist for ability to engineer sales operations to increase sales profitability.
❖ Proven track record developing and nurturing business relationships to achieve maximum sales potential.
❖ Successful leader and mentor who empowers team members to achieve their maximum potential.
❖ Strong focus on team building and employee relations.
❖ Demonstrated ability to develop and execute long range strategic business plans.
HIGHLIGHTS
● New Business Development
● Critical Thinking
● Team leadership
● Staff Development
● Administration & Management
● Customer Relations & Service
● Cold Calling & Prospecting
● Time Management
● Lead Generation
● Trade Show Marketing
● Sales Presentations
● Public Speaking
● Competitive & Market Analysis
● Word-of-Mouth Marketing
● Complex Problem Solving
● Sales & Pricing Strategies
ACCOMPLISHMENTS
❖ Successfully processed and closed over $5,000,000.00 in equity loans for October 2016
❖ Consistently delivered on average 120% customer satisfaction score
❖ Achieved top sales recognition three years consecutively (2013-2016)
PROFESSIONAL EXPERIENCE
SunTrust- ​Personal Banker IV/Assistant Branch Manager (January 2015-Current)
❖ Manage copious responsibilities including employee coaching, audit/compliance, and sales goals with above
average success.
❖ Support branch manager in sales leadership, profit and loss management, and customer services scores.
❖ In the absence of the Branch Manager, assume the responsibilities for all the branch functions to ensure the
branch meets expectations for operations, service and sales.
❖ Effectively define and address customer needs to ensure quality servicing and capitalize on opportunities for
expanding and diversifying revenue channels.
❖ Responsible for daily and weekly reporting of sales revenue to area management for the purpose of tracking
performance within the branch.
❖ Provide an industry leading client service experience through assisting and supporting aspects of the
development and expansion of new and existing clients.
❖ Offer financial solutions that meet client needs such as deposit, credit, including all product and service lines of
business for additional business growth opportunities. (Including, but are not limited to: Investment Banker,
Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services.)
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2. ❖ Processing of night deposit bags, deposits, withdrawals, and loan payments.
❖ Set up and manage paper or electronic filing systems, recording information, updating paperwork, or
maintaining documents, such as attendance records, correspondence, or other material.
Wells Fargo Bank N.A.- ​Personal Banker (S.A.F.E) (March 2013-January 2015)
❖ Managed customer portfolio, services relationships, and cross-sold all products and services.
❖ Provided a broad base of financial and credit services.
❖ Used profiling analysis tools to identify cross sell opportunities.
❖ Acknowledged for consistently exceeding sales goals without direct supervision from management.
❖ Assisted branches that did not have a branch manager to drive sales, and coached tellers on quality referral
conversations.
❖ Coordinated with bank partners (Merchant, payroll, and investment representatives) to meet with clients
outside of bank locations, to educate on services that were available to them, and assisted in selling of these
products.
❖ Contact prospective customers to present information and explain available services.
❖ Prepare forms or agreements to complete sales.
The Underground- ​Owner/Manager (January 2010-December 2013)
❖ Developed and built business from startup to generate 6-figure sales annually
❖ Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of
communication, collaboration, & accountability resulting in top tier performance and rave industry reviews
❖ Established name recognition and generated sales through a combination of sales and marketing techniques
including cold calling, hosting marketing events, and judicious placement of advertising
❖ Coordinated customer scheduling and managed customer relations.
❖ Performed administrative duties including record keeping, processing of orders, payroll, daily bank deposits,
deposit discrepancies, financial reconciliation, vendor and customer invoices.
❖ Maintained and executed part inventory processes.
❖ Supervised and coordinated activities of workers engaged in repairing or replacing engine, frame, electrical
system, wheels, or other parts of motorcycle, and signed off on mechanical repairs performed by them.
❖ Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep
records of collections and disbursements, and ensure accounts are balanced.
Safelite Auto Glass- ​Sr. Administrative Service Rep (December 2009-December 2010)
❖ Resolved customer problems (warranties, missed appointments, rescheduling) in a courteous, professional, and
timely manner.
❖ Scheduled, routed, tracked, and invoiced all completed work, maintained daily paperwork, and technician files.
❖ Maintained a high level of knowledge about glass parts that fit various makes and models of automobiles.
❖ Handled incoming calls, emails and faxes from customers regarding service issues, pricing, warranties,
commercial, dispatch, repair, cash, wholesale, same-day reschedules/cancellations.
❖ Helped new associates get up and running with orientation and training, as needed.
❖ Gathered all necessary information for the claim, including verifying insurance coverage and deductible
amounts, with empathy and patience.
❖ Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Time Life- ​Team Lead Sales/Service (August 2005-December 2008)
❖ Oversaw 12-15 service representatives.
❖ Provided employee coaching and assistance with new hires.
❖ Performed in the top 5% of the staff by handling 150-200 calls daily.
❖ Consistently achieved and exceeded department crossing-selling goals.
❖ Resolved various service issues and warranty claims.
❖ Assisted with sales of new products.
❖ Develop an understanding of customers' needs and take actions to ensure that such needs are met.
❖ Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales
opportunities or, in the case of shortages, to minimize negative impacts on a business.
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3. ❖ Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing
guidance, and ensuring the availability of resources.
Tidewater Photography- ​Office Manager (March 2002-August 2005)
❖ Managed a sales team of approximately ten representatives.
❖ Verified customer information for new sales contracts.
❖ Trained the newcomers regarding office procedures and policies
❖ Managed/conducted the professional training programs for the organization’s employees.
❖ Held management meetings to review staff performance and played a crucial role in promotions.
❖ Assigned and regulated clerical/secretarial functions
❖ Delegated work responsibilities among the office personnel.
❖ Helped in resolving critical issues related to sales, and escalated important matters to upper management.
❖ Managed day-to-day performance of all sales team members and delivering reviews.
❖ Met aggressive annual business development goals and delivered consistent annual growth in sales volume.
EDUCATION
Tidewater Community College
Virginia Beach. VA
Business Administration
Floyd E. Kellam High School
Virginia Beach, VA
REFERENCES AVAILABLE UPON REQUEST
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