2. CSM met all our requirements, and our experience is that Cherwell cares about their
customers. We like CSM’s concurrent licensing model, affordable SaaS pricing, and
self-service portal capabilities – and the codeless platform allows the service desk
to build everything we need to do our jobs without expert developers.
- Joshua Tooley, Associate Director of IT Support at Texas Christian University
Recognized by
Forrester Research, IDC &
Forbes in 2014
Cherwell Service Management®
(CSM) 5.0 delivers
IT service management (ITSM), business and
workforce enablement. The CSM platform, featuring
truly codeless configuration and 11 ITIL®
-verified
processes. empowers IT teams to provide amazing
service and to go beyond ITSM. Choose your device
with the CSM browser client, desktop client and
native mobile applications for Android and iOS®
.
CSM’s interactive self-service portal offers your
customers the convenience they expect. Rely on
one of the highest availability cloud infrastructures
in the industry, or deploy on premise – and switch
anytime. Cherwell’s flexible, straightforward licensing
and pricing model puts you in control. Cherwell
mergeable applications (mApp™ solutions) are
an easy way to extend the CSM platform and
integrate apps—including Lync®
, SolarWinds®
, and
many others. Easily add advanced capabilities (like
IT Project Tracking or Release Management) or
proven domain functionality (such as facilities, risk
management, or human resources) into existing
CSM installations without writing a single line of
code. Future upgrades are seamless and will not
break your configurations. And with the Cherwell
mApp Exchange, you can collaboratively create and
exchange solutions with the Cherwell community.
Recognized on Gartner®
ITSSM Magic Quadrant®
3. Mobile Browser & Native Apps
With the CSM 5.0 platform, you
choose your device. Rely on
anytime, anywhere access via
a data-rich mobile browser or
native Android™ and iOS®
apps.
Manage your business and make
informed decisions from anywhere.
All CSM 5.0 mobile apps can be
configured for any variety of mobile
business applications. And you can
leverage the convenience of an
interactive self-service portal for
your customers, using any modern
business tablet.
Empowering your business is now within reach.
Completely Configurable
& Truly Codeless
At Cherwell Software, “codeless”
means truly codeless—Java®
, Jelly,
SQL or data-level programming is
not required. Cherwell Software
leads the market in configurability,
and enhancements such as
One-Step™ variables, integration
with Splunk®
logging, new prompt
capabilities, advanced record
locking, and a system analyzer for
troubleshooting and performance
assessment make the CSM platform
even better. You now have the tools
to meet changing business needs
at any time. Upgrades on the CSM
platform are always seamless and
won’t break your configurations.
Cherwell mApp Functionality
& mApp Exchange
Quickly adding functionality
is simple with Cherwell
mergeable applications (or
mApp functionality). The new
wizard-driven integrations menu
built into the CSM 5.0 platform
enables you to merge new
capabilities and apps into your
existing installation without writing
any code. To find and exchange a
variety of new and exciting mApp
capabilities on the Cherwell mApp
Exchange, visit www.cherwell.com.1
Business Intelligence,
Dashboards, Metrics &
Reporting
The CSM platform provides
premium business value
dashboards to all users to deliver
the right information at the right
time, complete with automatic
updates. No extra licenses are
required. Run your business
effectively using simple and
powerful ad-hoc reporting without
programming. New features in
the CSM 5.0 platform include
advanced dashboard drill-down,
a new dashboard editor, and
user-configurable, reusable metrics
that can be created and measured
against your own key performance
indicators.
Compromises are not required.
Get choice, flexibility, value and stability.
Highest-Availability SaaS
Hosting Infrastructure
As reported by Forrester Research,
rely on leading hosted ITSM
application availability & resiliency.
Avoid costly outages that inhibit
your customer service delivery,
and count on Cherwell Software’s
hourly SaaS data backups and
24x7/365 priority one support at
no extra cost. The CSM platform
is highly portable—easily switch
your CSM installation from SaaS to
on-premise, or vice versa, in less
than a day. The choice is yours.
Flexible, Straightforward
Licensing & Pricing
Choose a simple, flexible licensing
& deployment model—subscription
or purchase, concurrent or
reserved, with all standard clients
included—no additional client fees
and no hidden server fees. Deploy
on-premise or in the cloud.
