2. ► Appreciate importance of serving and growing as a leader
► Describe constructs of Blanchard and Miller’s SERVE model
► Identify strategies for becoming a leader for life in GROW
► Discuss leadership strategies based on the SERVE model
► Embrace the value of continuous, learning leaders
Objectives
3. Leadership is more about what people do not see
rather than what they do see
Leadership Skills
Character is the foundation
4. SERVE
► S = See the future
► E
► R
► V
► E
Blanchard & Miller, 2004
Create a compelling vision to create hope
Demonstrates who you are as organization
and where going
Align values with that vision
Leadership is taking people from one reality to another
5. Engage and Develop Others
► Engagement components
• Selection; choose the right
people for the right job
• Capture the heart and minds
o Expected to think for self;
communicate their value
► Utilize people where good fit
for their strengths
• Individual development plan
• Set clear expectations, goals,
boundaries
Blanchard & Miller, 2004
►See the future
►Engage & develop others
►R
►V
►E
6. ►See the future
►Engage and develop others
►Reinvent continuously
►V
►E
Never Stop Learning
► If you stop learning, you stop
leading
► Reinvent on the personal level
• Read, listen to tapes, spend
time with mentors
► Reinvent systems & processes
• Need fresh innovative thinking
and ideas to prepare adequate
response to challenges org
will face
Blanchard & Miller,
2004
7. GROW
► Gain knowledge
• Self, others, healthcare industry, & leadership field
► Reach out to others
• Listen to their stories (Informal)
• Best way to learn is teach (Formal)
► Open your world
• At Work: Shadow someone; collect best practices
• Outside work: Lead anything you can
• Have lunch with a different person each day
► Walk toward wisdom: Judgement to apply
skills/experiences/life lessons
• Self-evaluation
• Feedback
• Counsel
• Time
Blanchard & Miller, 2012
Every leader is a learner. Where there
is challenge, there is opportunity.
Challenge is a pathway to growth.
8. Value Results and Relationships
►See the future
►Engage and develop others
►Reinvent continuously
►Value results and relationships
►E
Success
Results
Relationships
Process
Two tests of a leader: Do they get results? Do they have followers?
Blanchard & Miller, 2004
9. Embody the Values
►See the future
►Engage and develop others
►Reinvent continuously
►Value results and relationships
►Embody the values How is your credibility?
Blanchard & Miller, 2004
10. References
► Blanchard, K. & Miller, M.(2012). Great Leaders Grow. Oakland, CA: Berrett-
Koehler Publishers
► Blanchard, K. & Miller, M.(2004). The Secret. San Francisco, CA: Berrett-Koehler
Publishers.
