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Semelhante a Presentation1.pptx
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Presentation1.pptx
- 1. Presented by : Team 1
- 2. Introduction Definition : artificial algorithms that analyses user’s queries and understand user’s message. Year Name Function 1966 Eliza Understand pronoun and verbs 1984 Racter Generate English language 1994 Alice Chat using natural language Name Function Erica Helps in making smarter banking decision Coin Analyze legal contract Eno Manage money through smartphone
- 3. Motivation • 2020 customers will manage 85% of their relationships with the enterprise without interacting with a human (Gartner report) Behavior context habits Relevant Content Timely delivery
- 4. Business benefits 24/7 face of customer service Automate fraud prevention processes Push relevant content to end customer Strategy personalization
- 5. Role in Operational Efficiency Automate data gathering and eliminate redundancy Ensure brand consistency Low replacement cost No peak times or extra staffing
- 6. Future Same Communication medium No Login access Happy Customer React Predict Personalized Experience
Notas do Editor
- According to Gartner, by 2020 customers will manage 85% of their relationships with the enterprise without interacting with a human.