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1. Achieving Best Practices for
Communication and Soft Skills
in the Workplace
December 14 – 15, 2022
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2. AGENDA
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1. Welcome
2. Opening – the Contract
3. Presentation – Communication
Skills
4. Activity
5. Presentation – Soft Skills
6. Handout
7. Workshop Evaluation
8. Closing

3. The Contract
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4. The Contract
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5. The Contract
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6. HOUSEKEEPING
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7. ABOUT ME
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Chevonne is the Managing Director and Human Resource
Development Specialist, at Target Communication Group
Limited. He holds an M.Sc. in Human Resource
Development and a B.Sc. (Hons.) in Human Resource
Managements (Major); Psychology (Minors) from the
University of the West Indies, Mona.
Chevonne has over 15 years’ experience in training and
development and has assisted several top companies locally
in staff development. He assists part- time at the JDF Cadet
and volunteers with Excelsior Community Junior Scots. He is
currently a member of the Human Resource Management
Association of Jamaica (HRMAJ)

8. COMMUNICATION SKILLS
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9. COMMUNICATION
IS
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The process by which
information is exchanged
between individuals,
departments, or organizations
Communication is
effective when it
permeates every
aspect of an
organization

10. STANDARDS OF
EFFECTIVE
COMMUNICATION
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Complete
Communicate all relevant
information
Clear
Convey information that is plainly
understood
Brief
Communicate the information in a
concise manner
Timely
Offer and request information in an
appropriate timeframe
Verify authenticity
Validate or acknowledge
information

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13. COMMUNICATION
CHALLENGES
 Cultural Differences
 Language Barriers
 Emotional Barriers
 Physical Barriers
 Physiological Barriers
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14. COMMUNICATION
AS SOFT SKILLS
•Communication skills
form the corner stone of
soft skill
•Every human being has
to essentially &
effectively communicate
with others
•Effective communication
is the hallmark of one’s
education
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15. COMMUNICATION
AS SOFT SKILLS
•The ability to speak
fluently using the right
word in the right order is
an good communication
•Message using
appropriate vocabulary
and syntax form effective
communication
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16. Soft Skills in the Workplace
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17. ABOUT ME
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Danielle is a Senior Consultant, Human Resource
Development at Target Communications Group Limited. She
holds an M.Sc. in Human Resource Development and a B.Sc.
(Hons.) in Human Resource Management.
Danielle has over 10 years’ experience in training and
development in soft skills which have assisted several locally
and internationally in staff development.
Danielle is determined to share her success bybuilding those
around her. She has published manuals on HRM for
Caribbean. Her passion for guiding and nurturing young
entrepreneurs is inspired by her own opportunities studying
internationally.

18. IMPORTANCE
OF SOFT
SKILLS
Soft skills are very
important
•To handle interpersonal
relations
•To take appropriate
decisions
•To communicate effectively
•To have good impression
and impact to gain
professional development
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19. BODY LANGUAGE
NON-VERBAL
LANGUAGE
•Face is the index of the
mind and it clearly displays
the persons interest
•Body language presents to
the audience what we feel
& think about the particular
matter
•Ex: Nodding one’s head
•Body language (e.g., arms
crossed, standing, sitting,
relaxed)
•Emotion of the sender &
receiver (e.g., speaking
clearly, enthusiastic)
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20. WRITTEN
COMMUNICATION
SKILL
•Writing evaluates a person’s
proficiency indications,
spelling grammar etc…
•Errors committed while
writing circulars, reports &
agenda considerably spoil the
image of the writer
•Good visual presentation
using graphics, color,
balanced design layout- adds
so much to written
communication.
•Keep handouts and other
written materials for your
presentation.
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21. PRESENTATION
SKILLS
•Presentation skills include
planning, preparation & delivery
of the message
•Making a formal speech is one
form of presentation
•Presentation skills can be broadly
categorized into physical, oral,
and electronic
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22. PRESENTATION
SKILLS
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•Success in life depends on presenting
ideas in an appropriate manners
•Look at the eyes of audience & speak in
a natural, conversational voice
•Appropriate voice will make the
presentation effective and interesting
•Ask for feed back from your audience
about your presentation & change
accordingly
•In presentation especially, stop
occasionally to ask the audience
understand what you have said

23. TEAMWORK
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•People of either gender, different age
groups, qualification, status & skills
work as a team with a common
objective of accomplishing the task
•The success of any organization
largely depends on in the coordinated
efforts of its employees
•It mainly refers to the agreeableness
& co- operation among the team
members

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25. INTERPERSONAL
SKILLS
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•Man is a social animal & his success
in life largely depends on his
relationship & interaction with others
•We must respect the views &
sentiments of others.
•When we want to differ their views, we
must very politely give hints to them
without wondering their feelings

26. TIME & STRESS
MANAGEMENT
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•Prioritize the work & schedule your
time accordingly
•Impotent work should be allotted more
time & taken up first
•Listening to classical music &
practicing Yoga will considerably
reduce the physical, emotional &
mental stress of an individual

27. LEADERSHIP
COMMUNICATION
SKILLS
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• Leaders, executives & managers
need to be very clear
about what they expect from others
• Trust your self
• Keep smiling
• Share & stay together
•Always learn new things
• Accept responsibility for your self &
your actions
•Look at problems & challenges
•Be grateful always
•Love your self

28. QUESTIONS
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29. THANK YOU
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