1. C h e r o n C r o u c h
(678) 642-8509 3840 Shenfield Drive
Cheroncrouch@gmail.com Union City, GA 30291
B e h a v i o r a l H e a l t h S p e c i a l i s t
Program Management & Therapist
Goal-oriented, Conscientious, and Trustworthy Behavioral Health Therapist & Program Manager has 15+
years of extensive experience providing Emotional and Behavioral Health services as well as operational
administration and training in the healthcare industry. Extremely competent individual manifests profound
knowledge in program and project management, data analysis, documentation, reporting and training
development and implementation. Exceptional communication and strong interpersonal skills makes the
candidate effective with clients, providers and staff in different departments and job levels. Establish
rapport and confidence while building strong and long lasting relationships with a diverse group of
individuals. Possess exceptional planning, prioritizing and goal-setting skills to achieve optimal outcome to
create, implement and document efficient methods of operations.
 Excellent Compassion & Listening Abilities  Strong Interpersonal & Team Building Abilities
 Team Management, Leadership & Training  Customer Service Excellence
 Program & Project Management  Adept in Documentation & Planning
C a r e e r H i s t o r y
Behavior Health Link Mar 2016 – Present
BHL Clinician
Atlanta, GA
 Evaluated and treated various medical conditions, and provided crisis intervention services through the
use of a combination of psychotherapeutic techniques and human development principles;
collaborated with team members and management staff to coordinate and communicate care that
maximize patient outcomes.
 Treated each person with courtesy and respect, provided compassion, consultation, substantial
emotional support, and encouragement to every patient and their families; recognized the needs and
concerns of people and maintained constructive relationships in all interactions.
 Prepared accurate and consistent documentation of patient care, follow-up and disposition of cases,
according to established policies, procedures and professional standards of care; produced end-of-
shift reports and completed all documentation within facility-established timeframes.
“Your Therapist Office”, Private Practice Nov 2015 - Present
Therapist
Fayettvelle, GA
 Wrote appropriate treatment plans, Individual Service plans/Recovery plans and Discharge/Transition
plans according to patient diagnosis, age, and clinical presentation; provided psychotherapy services
and various treatment modalities based on current clinical standards.
Care and Counselling Center Of Georgia, Private Practice Jan 2015 – Jan 2016
Therapist
Decatur, GA
 Established and conducted appropriate interventions and treatment; developed and implemented
Individual Service Plans and Recovery Plans; delivered psychotherapy services according to identified
needs; wrote appropriate discharge plans based on individual needs of client.
Rebirth Counselling and Training Center Sep 2012 – May 2016
Therapist
Atlanta, GA
 Delivered quality psychotherapy services in office and in the community using most effective
practices, effectively meeting the need of Rebirth Counselling and Training Center’s clientele.
 Conducted thorough diagnostic assessment and screening of clients for program eligibility; executed
crisis intervention techniques in a prompt manner and in accordance with department policy, based
upon identified client needs specified in the client needs assessment or other relevant documentation.

2.  Performed comprehensive process and outcome evaluations on therapeutic interventions contributing
to better future patient care decisions; devised individualized treatment plans, recovery plans and
discharge/transition plans appropriate to assigned patient's needs.
Center for Youth and Young Adults (CCYA) Mar 2012 – Aug 2014
Program Manager
Marietta, GA
 Worked in conjunction with Director of Admissions Compliance to facilitate new resident
admits/discharges and to ensure effective interactive workflows and support for the goals/targets of
the program in compliance with all appropriate requirements.
 Provides direct leadership and oversaw the activities of all Another Chance staff including two FT
Resident Advisors, two PT Weekend Resident Advisors, one Weekend Dormitory Supervisor, one to three
Overnight Dormitory Monitors, on-call PRN staff and assigned program volunteers; generated annual
performance evaluations for all direct reports.
 Collaborated with therapists and outside assigned therapists to promote high quality patient centered
care and ensured everyone is working towards achievement of program goals; established and
instituted incentives for behaviour management.
 Assumed responsibility for the delivery of optimum care and excellent customer service adhering to
program goals, policies and procedure by conducting regular analysis of resident files, medication
logs, incident reports, resident surveys, North side Psychology Services (NPS) progress notes, staffing
logs, volunteer surveys, and DFCS and DJJ surveys.
Juvenile Justice Fund Jan 2005 – Feb 2012
Program Manager (Mar 2007 – Feb 2012)
Director of Training and Education,
Center to End Adolescent Sexual Exploitation, CEASE (Jan 2005 – Feb 2007)
Atlanta, GA
 Held responsible for all aspects of the daily operations, and inauguration of all service components for
the project “Ready, Set, Go!” a grant funded initiative of the Juvenile Justice Fund.
 Planned, formulated, incorporated and supervised the programmatic data collection processes;
maintained complete and accurate data analysis, collected and evaluated data that facilitates
accurate reporting and decision making process.
 Oversaw and regulated all staffing initiatives including hiring and managing a staff of five clinicians
and administrative staff; demonstrated outstanding ability to motivate, train, and effectively develop
and manage a diversified staff in a fast paced environment; ensured all staff understand and comply
with company’s principles, techniques, and procedures.
 Ensured professionally written documentation and correspondence is being delivered at all times;
managed each collaborating partner and facilitated effective communication and collaboration
between partners that fulfils the needs of families served in a prompt and professional manner.
 Continuously facilitated the growth and development of staff; devised and instituted trainings for law
enforcement officers, therapist, parents, judges, attorneys, juvenile probation officers and community
leaders around the state that enabled them to identify CSEC victims.
 Strived for maximum team performance in a safe, professional and positive working environment;
recruited and provided training to community volunteers with specialized skills that allowed them to
advocate the needs of victims of Commercial Sexual Exploitation (CSE).
Institute for Family Centered Services (IFCS) Dec 2000 – Dec 2005
Regional Director (Jan 2004 – Dec 2005)
Clinical Director (May 2003 – Dec 2004)
Family Centered Specialist (Dec 2000 – Apr 2003)
Atlanta, GA
 Charged with coordinating the operations for Family Intervention (IFI) and Community Support
Intervention (CSI) programs; recruited, led and trained a staff of sixteen (clinicians and administrative
staff) with the skills needed to maintain exceptionally high levels of service.
 Engaged in clear, consistent, and professional communication with all clients, program staff, and
service providers at all levels.
 Maintained quality of services consistent with or exceeding standards set; defined priorities and
objectives; maintained quality control over records to insure compliance to standards; provided
intensive in-home psychotherapy services; conducted Child and Family Assessments.

3. T r a i n i n g
Developed and implemented: Hidden in Plain View Training
Center to End Adolescent Sexual Exploitation (CEASE) Volunteer Training
After School Collaborative Curriculum
24th National Children’s Advocacy Center’s 24th National Symposium on Child Abuse Training
9th Annual Youth at Risk Conference Training
E d u c a t i o n & T e c h n i c a l S k i l l s
Troy State University, 2003, MS in Counselling Psychology: Clinical Mental Health Counselling
Columbus State University, 1999, BS in Health Science
Microsoft Office Suite  Internet
M e m b e r s h i p s
Licensed Professional Counsellor, Issued by the State of Georgia
Georgia Composite Board of LPC, SW & MFT;
Master Addiction Counsellor MAC
References Gladly Provided Upon Request