1. 2645 Baker Mt. Road
Spencer, Tennessee
38585
Phone (931)316-4425
E-mail
charsyf@gmail.com
CHARSIE M. EVANS
PROFESSIONAL SUMMARY
I am an experienced Healthcare IT specialist. Over 4 years in information technology
and 2o years in a clinical setting.
 Software Quality Assurance and Application development life cycle experience with key
projects in health care industry for Electronic medical records.
 In-depth knowledge of Software Development Life Cycle(SDLC) , Software Testing Life
Cycle, Defect Life Cycle and different types of testing.
 Experienced in Functional Testing, Integration testing, System and User acceptance testing.
 Experienced in Analyzing cases / Functional specification documents, creating functional test
cases.
 Experience in testing different security user roles in EHR implementations.
 Experience in working with developers, testers and business users from onsite and offshore
 Ability to work and build strong professional relationship with product management teams,
Software application development teams, Environment teams and with different business
clients.
 Responsible for Functional, Regression and Production testing of Medical applications.
 Senior software QA tester with full system development lifecycle experience, including
designing, developing and implementing test plans, test cases and test processes fueling swift
corrective actions.
 Qualifications include QA software testing experience, 3 years of troubleshooting various
applications in Meditech and 15 years in a hospital setting working with Sunquest, Mysis,
Soarian and Mediware.
 Backed by strong credentials including a Medical Technologist degree,
Supervisory/Management background and 50% complete with a Bachelor of Science in Health
Informatics.
 Extensively performed Manual Testing process to ensure the quality of the software.
 Extensive knowledge of electronic medical records systems and web-based applications
software for healthcare technology.
 Strong experience working with clinical staff

2.  Strong teaching skills and style.
 Good ability to convey technical information.
 Excellent presentation and verbal skills.
 Good technical ability.
 100% remote work
EXPERIENCE
Dell (Contractor) January 2016- present
Test Engineer Senior Analyst
 Develops and executes formal test plans and test cases to ensure the delivery of quality
software applications.
 Defines and tracks quality assurance metrics such as defects, defect counts, test results,
and test status.
 Isolates and researches problems, analyzes associated test results, documents findings,
and assists in resolutions.
 Currently testing an EHR system called Sofcare2.
 Using QuanTM to write and execute test plans.
HCA I.T. & S., Nashville, Tennessee September 2012-Jan. 2016
Clinical Analyst, Client Support Specialist, Laboratory/Radiology Group
• Answer Client Support Services telephone calls, document all customer inquiries and
resolutions received via phone calls, mailboxes or other alternative streams of input in
order to identify, diagnose, and initiate research necessary to resolve customer issues in a
timely manner.
• Create a positive client support experience and build strong relationships through
problem understanding, ensuring timely resolution or escalation, communicating
promptly on progress, and handling clients with a consummately professional attitude.
• Provide support within Laboratory and Radiology. Educate and train clients one-on-one
as needed to resolve requests.
• Actively work to ensure IT&S Service Level Agreements are met.

3. • Actively participate in and manage incident communication needs and expectations for
customers and stakeholders.
• Expand current and upcoming product knowledge within the specialty.
• Continually seek to improve technical skills as they relate to all areas of the support
organization through attending classes, providing onsite support to facilities as requested
and keeping up to date on industry standards.
• Participates in IT&S and departmental project activities or other duties as assigned; such
as: attends project meetings, testing, developing or reviewing documentation and support
procedures, supporting the pilot or implementation, etc.
 Assist users with interface issues, locks, telecom reports, label printers, test dictionaries,
analyzer problems.
 Log all Meditech 5.6.6 and 6.0 issues in BMC Remedy.
 Limited training in EPIC as of December 2012.
Hamilton Medical Center, Dalton, Georgia 1998-September 2012
Medical Technologist
 Strong Blood Bank background. Including complicated antibody identification,
antigen typing, elutions, fetal stains, etc.
 Perform complex laboratory tests and procedures on blood and other body fluids,
according to laboratory policies.
 Prepare samples and reagents for testing according to laboratory policies.
 Responsible for the accuracy, interpretation and reporting of all test results according
to laboratory policies.
 Perform routine maintenance on equipment and quality control for all reagents.
 Responsible for calibrations for thermometers, timers and other Blood Bank
equipment.
 Keep accurate records of quality control, maintenance and workload data according to
laboratory policies.
 Refer problems and unusual results to appropriate parties and document all corrective
action procedures undertaken in the Laboratory.
 Perform clerical and support services as needed, such as answering the telephone,
calling STATS and alerting values to the appropriate department or clinician,
disposing of contaminated specimens, control of inventory, etc.
 Participate in proficiency testing of unknowns and internal and external continuing
education programs to keep current of developments in their fields.
 Strong background in the Blood Bank department for the past six years but still work
as a generalist in all areas of the Laboratory.
 Responsible for developing course content and instruction for new grads and new
employee training.

4. Laboratory Supervisor, Generalist 2003-2005
 Supervisor over 2nd shift MLT’s, MT’s and Phlebotomist.
 Scheduling for the shift.
 Competencies and evaluations for all employees.
 Generalist duties in all departments of the laboratory.
Blood Assurance, Chattanooga, Tennessee 2011-2012
Medical Technologist, PRN
 Crossmatch/Consultations from area hospitals and clinics that Blood Assurance
provides services to. Antibody identifications and antigen typing, etc.
Medical Technologist, Laboratory Manager
Dr. James Pilcher, Internal Medicine 2001-2003
 Oversaw operational and safety aspects of the laboratory.
 Managed all safety data.
 Conducted periodic inspection of the lab.
 Managed chemical and biological waste disposal.
 Maintained and coordinated quality management system documents.
 Managed and maintained inventory of laboratory notebooks.
 Reviewed laboratory quality, productivity, cost, and reporting timelines data.
 Oversaw assignment of inventory control of products and supplies.
 Oversee all operational and safety aspects of the laboratory.
 Manage all safety data and compliance reporting to the state.
 Conduct periodic inspection of the lab.
 Manage chemical and biological waste disposal.

5.  Coordinate all maintenance and repair of laboratory instrumentation, equipment
and facilities.
 Maintain and coordinate the quality management system documents, including
standard operating procedures and test methods.
 Implement and maintain inventory of general use laboratory supplies.
Education and Professional Training
Medical Technologist , American Association of Bioanalysts, 2001
Medical Laboratory Technician, A.S.C.P. 2000
Medical Laboratory Technician, Tennessee Medical Laboratory Board, 2011
A.A.S. in Medical Technology, Dalton State College, Dalton, GA. , 2000
Currently enrolled with Western Governors University for Bachelor of Science in Health
Informatics
Certifications
Software Testing Level-One Certification (Dell)
Software Test Automation Certification (Dell)
ASCT-Accredited Software Testing Certification
ASTMC-Accredited Software Testing Management Certification
ITIL Foundation Certification