1. CHAITALI DAS DATTA
CAREER OBJECTIVES :
I wish to pursue a career in Customer Support Division as Sales
Coordinator and Back Office with a focus on customer satisfaction and
strive for fulfillment of the organizational goals with utmost sincerity
and efficiency and enhance my own managerial abilities.
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KEY SKILLS :
Communication: Good interpersonal and communication skill
Managerial Skills: Posses managerial skills with willingness to
Learn.
Leadership: Posses good leadership qualities. Ability to
Work in a team and co-ordinate well with
Others.
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_
EDUCATION :
B.Com. in the year 2002 from Calcutta University
DNIIT from NIIT
Quality Management Program ---Effective Communication & Personal Development Module-3
OTHER SKILLS
Extra Curricular : Fine Art.
Languages : English, Hindi, Bengali .
Chaitali Das
DOB-: 14th April 1979
Contact No: - 09703603710
E-mail:
smilechai@yahoo.co.in
Present Address:
Flat No-501. 5th Floor, Block No - 1
RV.Manyata. PJR Enclave Road, ICRISAT
Colony. Ganagaram
Hyderabad - 500050
Andhrapradesh – India

2. WORK EXERIENCE
Past Occupation:
1) HCL Infosystems Ltd
DESIGNATION: Sales Coordinator - SMB Team(17 tn Nov 08 – 31 st July 10)
LOCATION : Mumbai, Andheri (East)
 CustomerSupport :
 HandlingCustomerQueries.
 GivingFirstHand ResolutiontovariousProblems.
 RaisingService RequesttoconcernedDepartment.
 Follow- ups.
 PaymentFollowup.
 Update Product DeliveryStatus.
 Making Quotation.
 DisturbersandDealersqueryhandle.
 Retentionand Others:
 Retainingcustomersbysolvingtheirproblems.
 Safe Custody.
 SalesMeetingsetup.
 Prepare MonthlySalesReports.
 Coordinate withteammembers.
 Maintainall visitreportforall team members.
 Helpingteammembersfortheirquery.
 CoordinatedtoLogisticteamforproduct query.
 Hotel and Travel bookingforteamMembers.
2) Omnitech InfoSoluation Ltd
DESIGNATION: Sales Back Office Executive (C)
LOCATION : Andheri (East)
 CustomerSupport :
 HandlingCustomerQueries.
 GivingFirstHand ResolutiontovariousProblems.
 RaisingService RequesttoconcernedDepartment.
 Follow- ups.
 PaymentFollowup.
 Update Product DeliveryStatus.
 Making Quotation.
 DisturbersandDealersqueryhandle.
 Retentionand Others:
 Retainingcustomersbysolvingtheirproblems.
 SalesMeetingsetup.
 Prepare MonthlySalesReports.
 Coordinate withteammembers.

3.  Maintainall visitreportforall team members.
 Helpingteammembersfortheirquery.
 CoordinatedtoLogisticteamforproduct query.
3) AIRTEL ( Bharti Cellular Service)
(Support Desk – Haldia Division )
EXPERIENCE Date of Joining 01 Sep04
DESIGNATION Customer Care Executive (HALDIA)
LOCATION Haldia Division
TEAM 02 CCE
05 Collections FOS
 CustomerSupport:
 HandlingCustomerQueries
 GivingFirstHand ResolutiontovariousProblem
 RaisingService RequesttoconcernedDepartment
 Follow- ups
 Retention:
 VoluntaryRetention
 Retainingcustomersbysolvingtheirproblems
 Retainingcustomers using variousSchemes
 Retainingcustomersbyusingvariousretentiontools
 RetentionToolsUsed –Waivers
 Safe Custody
 InvoluntaryRetention
 Tele-callingCustomers
 SendingFOS
 Retainingcustomersbysolvingtheirquerie
 Sales
 GeneratingSale fromthe Connect
 EducatingCustomersof the variousproducts/ schemes
 Counselingcustomerstotheirneeds
 Report Generation:
 Sales(Retail +Corporate) Report
 WalkIn CustomerReport
 Cash Report
 LOG Book Report
ACHIEVEMENT: Best Customer Care Executive Oct 06 (Airtel)
4) Presently working in PerkinElmeras Sales Coordinator
 CustomerSupport :
 HandlingCustomerQueries.
 GivingFirstHand ResolutiontovariousProblems.

4.  RaisingService RequesttoconcernedDepartment.
 Follow- ups.
 PaymentFollowup.
 Update Product DeliveryStatus.
 Making Quotation.
 DisturbersandDealersqueryhandle.
 Retentionand Others:
 Retainingcustomersbysolvingtheirproblems.
 SalesMeetingsetup.
 Prepare MonthlySalesReports.
 Coordinate withteammembers.
 Maintainall visitreportforall team members.
 Helpingteammembersfortheirquery.
 CoordinatedtoLogisticteamforproduct query.
 Hotel and Travel bookingforteamMembers.
Date: - (Chaitali Das Datta)