Caso 4 cebollines

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Cesar Dagg

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Saúde e medicina

Trabajo engrupo:
ErnestoVelásquez
Manuel Cardona
Jairón de León
Ingreso
al
parqueo
Bienvenida
de parte de
la Houst
Ubicación
enmesa
Abordaje y
atencióndel
mesero
Ver
menúy
elección
de
comida
El tiempode
espera
Calidadde
los
alimentos
Pagar la
cuenta
Visible Atención
del
personal
desde la
entrada
Línea de
visibilidad
Tomar nota de las
comidas
Recogerla
mesay
tomar nota
de postres
Traer la
cuenta
Invisible Limpieza
y orden
enel
local
Preparaciónde carta Preparar
comidas
Preparar
postres
Mapas de Experiencias del Cliente Cebollines
Línea de interacción
Preparar
la cuenta
ExperienciasPositivasExperienciasNegativas

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