1. Casey Gelin
363 Colonial Ave., Worthington, Ohio 43085 Cell: (614)572-8816: cgelin@live.com
Career Overview- I have 5+ years of working experience in a wide variety of fast-paced and
diverse environments. Solid team player with a great positive attitude-A hands-on and high-
performing track record in jobs with high pressure and a diverse clientele- 1+ years’ experience
in employee training. 2 years experience as a Customer Service Call Center Representative. 3
years experience in office environments. 1 year experience working in higher education
administration.
Core Strengths - Training development, Cash management,Customer Service, Telephone
inquiries, Adaptability, Conflict resolution, Strong organizational skills
Creative problem solver, listening, fast learner, communication, multi-tasking
Computer Skills
• Microsoft Office Suite: proficient in Outlook, Word, Excel, Powerpoint
• Google Drive/Docs
• Mac Programs: Pages, Numbers, Keynote
!
Graeter's Ice Cream– Worthington, Ohio
Cashier/Team Member : June 2010 to July 2014
-Greeted customers.Trained new employees. Ensured superior customer. Maintained
cleanliness of the store. Assisted customers with store and product complaints.
Fiserv Inc. - Dublin, Ohio
Customer Service/Card Service Representative : August 2012- May 2013
-Received inbound phone calls dealing with lost/ stolen and credit card fraud prevention.
High-stress environment, with high call volumes, excellent customer service, received Top
Performer recognition for 2 consecutive quarters. Trained to multi-task and work within several
computer systems simultaneously, to work within federal compliance regulations required for
financial industry jobs, and trained on phone work.
Kennedy Commons at The Ohio State University – Columbus, Ohio
Student Assistant/Team Member: August 2013-April 2014
-Cashiering. Cleaning and stocking of food and other supplies. Food preparation and
baking. Serving food. Helped in the training of new student assistants. Greet customers and
provide good customer service. Cash handling and made cash deposits.

2. Zoombezi Bay at the Columbus Zoo – Powell, Ohio
Lifeguard: Summer 2014
-Monitoring swimming activities at a high-volume water park, various cleaning and
upkeep of park facilities.
Department of Chemical Engineering at The Ohio State University – Columbus, Ohio
Administrative Assistant (to the Graduate Program Coordinator): April 2014-April 2015
-Mail Distribution, logging packages, assisting professors with class materials (prepping
and grading), answering phone calls and answering questions about department. Various
administrative tasks, including working with Microsoft excel and word, filing, copying, faxing,
and handling monthly correspondence with alumni.
Department of Materials Science at The Ohio State University – Columbus, Ohio
Administrative Assistant (to the Fiscal Associates) : May 2014- August 2014
-Mail Distribution, organizing office and supplies, responsible for re-developing office
filing systems and procedures, daily use of Microsoft applications, including Excel, processing
purchase orders and reimbursement requests, filing, copying, phone work, and faxing.
The Blackwell Inn at The Ohio State University - Columbus, Ohio
Auditor : August 2014 - April 2015
-Customer service, hospitality, ran financial and occupancy reports, inventory,
paperwork. Provide a wide range of services to hotel guests.
Safelite Auto Glass - Columbus, Ohio
Customer Service/Sales Representative : April 2015-February 2016
-Received inbound customer service and sales calls from a wide variety of customers,
commercial and governmental accounts. Simultaneously worked with several computer
programs. Filled out various reports and paperwork. Received two raises for good performance.
J’Alexander’s Redlands Grill- Columbus, Ohio
Host : October 2015-Current
-Hosti in a fast-paced, high-end restaurant, customer service, hospitality. Coordinated
reservations and seating charts, worked in a team environment with an ever-changing set of tasks
and skills that are needed to stay organized and keep the business running.
!
Educational Background
• High School Diploma, 2012 : Thomas Worthington High School 2012 Worthington, Ohio, U.S.
• Bachelor of Arts-Political Science&Geography, 2016 : The Ohio State University