1. COMPANY X’
Organizational Recommendations

2. COMPANY X’S’ STRENGTHS

3. STRONG & EFFICIENT STRUCTURE
• Company X uses a hybrid structure which helps them remain flexible and
competitive. The structures they use include:
• Functional
• Horizontal
• Virtual
• By using a hybrid structure ValueOptions is able to adapt to changes quickly which
is vital for rapidly changing healthcare industry.
• This also helped ValueOptions expand their business globally and are now the
biggest healthcare distributer in their field.

4. DIVERSITY
• Company X employees are extremely diverse and are an equal opportunity
employee.
• By having a diverse workplace it allows different perspectives which helps build a
strong brainstorming environment.
• This also helps the company be empathetic and open to their diverse cliental.

5. COMPANY X’S WEAKNESSES

6. EMPLOYEE TREATMENT & QUALITY
ASSURANCE
• Company X’s lived culture is demanding and anxiety provoking
• This will be discussed in greater details with upcoming slides
• Although Company X offers good benefits and tuition reimbursement employees
seemed to be overworked and usually underpaid
• Company X keeps expanding and promising their clients unrealistic call times and
customer service
• Cross-training is done to help make up stats in different departments however the
training is minimal and the trained employees are not rewarded for their extra work

7. LIVED CULTURES EFFECTS

8. NEGATIVE IMPACT OF LIVED
CULTURE PART 1
1. There is little room for advancement and not enough training
• Employees complain that it is very hard to advance and there is lack of training
• There needs to be more opportunities for employees to see their hard work pay off and
receive long term rewards such as promotions and raises
2. Lack of shared responsibility and joint accountability
• Although there is joint accountability on a day to day basis it lacks if something goes
wrong and too much blame is thrown around
• The departments need to focus on working together when issues arrive rather than
blaming other. Communication is key here.

9. NEGATIVE IMPACT OF THE LIVED
CULTURE PART 2
3) The work environment is high stressed and has been described as anxiety
provoking
• There is yelling from managers and very strict policies in regards to tardiness and breaks
• Management needs to focus more on communicating in a more open and soft spoken
manner with their employees. They also need to be more understanding of outside lives
that may effect being 100% on time
4) More focus needs to be put on their mission statement
• There is a lot of focus on meeting there stats and adding more clients
• Although it is important to meet stats it is also important to remember the mission is to
help people live their lives to their fullest potential and not about stats.

10. IMPROVEMENTS & CHANGES!!

11. IMPLEMENT THE ESPOUSED
CULTURE INTO THE LIVED CULTURE
• Company X’s espoused culture is a lot different in comparison to it’s lived culture.
• Espoused culture emphasizes joint accountability and wanting their employees to reach
their full potential.
• The lived culture is more demanding and their seems to be very little growth potential
• Focusing on training and rewarding employees will be very beneficial in the
workplace
• Training needs to be more hands on especially since the health insurance is always
changing.
• Promoting employees and raising their salaries is vital in order for employees to feel
important and respected

12. IS IT TIME TO IMPLEMENT A CLAN
CULTURE?
• Company X has focused on a mission culture
• Mission cultures focuses on helping specific customers without threat from a rapidly
changing environment
• However VO continues to add more and more clients and the healthcare insurance
industry has been rapidly changing which in turn changes the environment
• Company X should focus on an clan culture
• Clan cultures focuses on the motivation and involvement of the organization’s members
and the rapid changes from the external environment.
• By focusing on employees needs and giving them a little more freedom the employees
will feel a better sense of ownership and therefore have a great commitment towards
the company.