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“Intention doesn’t matter,
their perception is your reality”
©Photoby.JoyceFerderRankin
Copyright Bespoke Communications 2019. All rights reserved.
All trademarked product and company names are the property of the respective trademark holders. No part of
this publication may be reproduced, stored, transmitted or translated into any language without prior written
permission of the publisher.
Partners
Photobyjen/flickr.comCC-BY
Today’s Session
09:30 – 16:30
Break: 11:00
Lunch: 13:00 – 45 minutes
Engaging with Impact
Effective Stakeholder
Management
•Managing up
• Communicating up
•Engaging with Client
stakeholders
•Presenting to a business
audience
Effective Team Leadership
• Managing people in teams
• Motivating teams
• Avoiding making
assumptions
• Challenging negative
behaviours
“Words are the most powerful drug
used by mankind” – Rudyard Kipling
Just
How many African countries?
Your leadership challenge
Individually - first reflect
Then discuss in small groups:
1. What leadership challenges do you face
with yourself and in your current role?
2. What personal leadership challenges do
you need to tackle to help prepare you for a
future role?
3. What is the most important personal
leadership challenge for you to tackle right
now?
9
Your Greatest Leader
10
Toolbox Tip
FLeD Goals
• F - How do you want
your audience to feel?
• L - What do you want
them to learn?
• D - What do you want
them to do?
© Bespoke Communications 2019
Your Greatest Leader
Who did you choose?
Why did you choose them?
14
A leadership style is a tool, not a personality
trait”
Daniel Goleman
“Leadership that Gets Results”
Harvard Business Review
15
“Only three things happen naturally
in an organisation: friction,
confusion and underperformance.
Everything else requires
leadership”
Peter Drucker
Emotional Intelligence
Self – awareness Self-
management
Social
Awareness
Relationship
Management
Emotional Self
awareness
Emotional self
control
Empathy Coach & Mentor
Adaptability Influence
Achievement
orientation
Organisational
awareness
Conflict
management
Positive outlook Teamwork
Inspirational
leadership
6 styles of leadership
Affiliative Visionary Pace-
Setting
Coaching
Commanding
Democratic
What’s your
default style?
Commanding
Leaders way of
working:
Demands immediate
compliance
Underlying EQ
aspects:
Achievement orientation
Initiative
Self-Control
When:
In a crisis
To start a new project
With problem employees
Impact on
Climate: Negative
Affiliative
Leaders way of
working:
Creates harmony, builds
bonds
Underlying EQ
aspects:
Empathy
Relationships
Communication
When:
To heal rifts in a team
To motivate in stressful times
Impact on
Climate: Positive
Visionary
Leaders way of
working:
Mobilises people towards a
vision
Underlying EQ
aspects:
Self confidence
Empathy
Change catalyst
When:
When change requires a new
vision
When a clear direction is
needed
Impact on
Climate: Most strongly positive
Pace-Setting
Leaders way of
working:
Sets high standards for
performance
Underlying EQ
aspects:
Conscientiousness
Achievement orientation
Initiative
When:
To get quick results from a
highly motivated and
competent team
Impact on
Climate: Negative
Democratic
Leaders way of
working:
Forges consensus through
participation
Underlying EQ
aspects:
Collaboration
Team Leadership
Communication
When:
To build buy in or consensus
To get input from valuable
employees
Impact on
Climate: Positive
Coaching
Leaders way of
working: Develops people for the future
Underlying EQ
aspects:
Developing others
Empathy
Self awareness
When:
To help improve performance
or develop long term
strengths
Impact on
Climate: Positive
What’s your default style?
- When is the best situation to use
this style?
- What are the drawbacks of
overusing this style?
- What other styles would you like
to strengthen/ develop more of?
Asserting Attracting
Persuading Bridging
PUSH PULL
LOWER ENERGY
Influencing: Push & Pull
HIGHER ENERGY
Push Pull Model of Influence: What conditions do you think are needed for each strategy to be successful?
PUSH PULL
Push Pull Model of Influence: How to make the most of each strategy
PUSH PULL
Choose a
scenario
How many African countries?
ABC of biases
Green Red Green Red Red Gree
Choose a difficult person
What unhelpful beliefs do I hold about this person?
Write down 3 positive qualities about them
What actions could I take to have a better relationship with
them?
What personal and professional benefits would there be to
having a better relationship with them?
How will I apply these actions the next time I see them?
Great Leaders…
Your research
What
How
Why
‘Why’ stories
•Personal - Tell Who I Am
•Business - Tell Who We Are
•Universal - Motivate Change
•Specific - Change the Frame
Chart your life …
New
job
Failedproject
Seriesofgreatprojects
•Realised you were competent
•Realised why you work at what you do
•Realised you would achieve a milestone in your
career
•Solved an important business problem
Three lightbulb moments when you …
3 experiences when….
• You took a risk
• Your perception of yourself changed
• Your view of the world changed
• You felt alive and passionate about what you were
doing
or challenges, difficult decisions, inspirational people
………….. it’s up to you
•
Story sources
• Who’s in your family?
• Who are your friends?
• What’s important to you?
• What do you play or do for fun?
• Have you travelled to a different country?
• What have you read?
• What have you watched?
• Where do you live or have you lived?
• If you could change one thing in the world, what would it be?
The key question:
Why should anyone be led by you?
Great Leaders…
Authentic Leaders demonstrate a passion for
their purpose, practice their values
consistently, and lead others with their
hearts as well as their heads. They establish
long-term meaningful relationships and have
the self-discipline to get results. They know
who they are”

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'Their perception is your reality' - breaking down barriers for team leaders

  • 1. “Intention doesn’t matter, their perception is your reality” ©Photoby.JoyceFerderRankin Copyright Bespoke Communications 2019. All rights reserved. All trademarked product and company names are the property of the respective trademark holders. No part of this publication may be reproduced, stored, transmitted or translated into any language without prior written permission of the publisher.
  • 3. Photobyjen/flickr.comCC-BY Today’s Session 09:30 – 16:30 Break: 11:00 Lunch: 13:00 – 45 minutes
  • 4.
  • 5. Engaging with Impact Effective Stakeholder Management •Managing up • Communicating up •Engaging with Client stakeholders •Presenting to a business audience Effective Team Leadership • Managing people in teams • Motivating teams • Avoiding making assumptions • Challenging negative behaviours
  • 6. “Words are the most powerful drug used by mankind” – Rudyard Kipling
  • 8. How many African countries?
  • 9. Your leadership challenge Individually - first reflect Then discuss in small groups: 1. What leadership challenges do you face with yourself and in your current role? 2. What personal leadership challenges do you need to tackle to help prepare you for a future role? 3. What is the most important personal leadership challenge for you to tackle right now? 9
  • 11.
  • 13. FLeD Goals • F - How do you want your audience to feel? • L - What do you want them to learn? • D - What do you want them to do? © Bespoke Communications 2019
  • 14. Your Greatest Leader Who did you choose? Why did you choose them? 14
  • 15. A leadership style is a tool, not a personality trait” Daniel Goleman “Leadership that Gets Results” Harvard Business Review 15
  • 16. “Only three things happen naturally in an organisation: friction, confusion and underperformance. Everything else requires leadership” Peter Drucker
  • 17. Emotional Intelligence Self – awareness Self- management Social Awareness Relationship Management Emotional Self awareness Emotional self control Empathy Coach & Mentor Adaptability Influence Achievement orientation Organisational awareness Conflict management Positive outlook Teamwork Inspirational leadership
  • 18. 6 styles of leadership Affiliative Visionary Pace- Setting Coaching Commanding Democratic What’s your default style?
  • 19. Commanding Leaders way of working: Demands immediate compliance Underlying EQ aspects: Achievement orientation Initiative Self-Control When: In a crisis To start a new project With problem employees Impact on Climate: Negative
  • 20. Affiliative Leaders way of working: Creates harmony, builds bonds Underlying EQ aspects: Empathy Relationships Communication When: To heal rifts in a team To motivate in stressful times Impact on Climate: Positive
  • 21. Visionary Leaders way of working: Mobilises people towards a vision Underlying EQ aspects: Self confidence Empathy Change catalyst When: When change requires a new vision When a clear direction is needed Impact on Climate: Most strongly positive
  • 22. Pace-Setting Leaders way of working: Sets high standards for performance Underlying EQ aspects: Conscientiousness Achievement orientation Initiative When: To get quick results from a highly motivated and competent team Impact on Climate: Negative
  • 23. Democratic Leaders way of working: Forges consensus through participation Underlying EQ aspects: Collaboration Team Leadership Communication When: To build buy in or consensus To get input from valuable employees Impact on Climate: Positive
  • 24. Coaching Leaders way of working: Develops people for the future Underlying EQ aspects: Developing others Empathy Self awareness When: To help improve performance or develop long term strengths Impact on Climate: Positive
  • 25. What’s your default style? - When is the best situation to use this style? - What are the drawbacks of overusing this style? - What other styles would you like to strengthen/ develop more of?
  • 26. Asserting Attracting Persuading Bridging PUSH PULL LOWER ENERGY Influencing: Push & Pull HIGHER ENERGY
  • 27. Push Pull Model of Influence: What conditions do you think are needed for each strategy to be successful? PUSH PULL
  • 28.
  • 29. Push Pull Model of Influence: How to make the most of each strategy PUSH PULL
  • 31. How many African countries?
  • 32. ABC of biases Green Red Green Red Red Gree
  • 33. Choose a difficult person What unhelpful beliefs do I hold about this person? Write down 3 positive qualities about them What actions could I take to have a better relationship with them? What personal and professional benefits would there be to having a better relationship with them? How will I apply these actions the next time I see them?
  • 36. ‘Why’ stories •Personal - Tell Who I Am •Business - Tell Who We Are •Universal - Motivate Change •Specific - Change the Frame
  • 37. Chart your life … New job Failedproject Seriesofgreatprojects
  • 38. •Realised you were competent •Realised why you work at what you do •Realised you would achieve a milestone in your career •Solved an important business problem Three lightbulb moments when you …
  • 39. 3 experiences when…. • You took a risk • Your perception of yourself changed • Your view of the world changed • You felt alive and passionate about what you were doing or challenges, difficult decisions, inspirational people ………….. it’s up to you •
  • 40. Story sources • Who’s in your family? • Who are your friends? • What’s important to you? • What do you play or do for fun? • Have you travelled to a different country? • What have you read? • What have you watched? • Where do you live or have you lived? • If you could change one thing in the world, what would it be?
  • 41. The key question: Why should anyone be led by you?
  • 43. Authentic Leaders demonstrate a passion for their purpose, practice their values consistently, and lead others with their hearts as well as their heads. They establish long-term meaningful relationships and have the self-discipline to get results. They know who they are”