20 Stunning Stats Defining The Future Of Customer Experience

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The document is a confidential report from CSS Corp that spans 22 pages. It discusses CSS Corp's support services and details how the company is wired to provide support. The document is marked as confidential and for private viewing only.

Marketing

Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 1

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Today's enterprise works beyond walls and borders - and its IT infrastructure is no longer limited to a finite set of servers and desktops. The mobile talks to the cloud, which powers social tools, which adds to big data - and analytics powers smarter operations for all of this. The network that powers the enterprise will only grow exponentially. Can its tech support keep pace? With automation, intelligence and pre-cognition, it sure can.

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How a consumer goods giant transformed its digital experience delivery using cloud Connecting and building relationship with every consumer is possible through the digital medium. But it is neither easy nor cheap, particularly when you are one of the top three consumer brand companies in the world, as our client. Imagine a digital footprint of nearly 700 country-specific brand and campaign websites! And the challenges are compounded when the hosting processes differ according to the region and provider. Our client struggled to accommodate spikes in traffic during marketing campaigns. It was for these reasons that the company turned to CSS Corp. Today, they bank on a cloud-based web infrastructure to seamlessly connect and serve every user, without worrying about availability or cost. The ease, speed and economies of the creation and hosting process is already delivering results – the time to market for launching a website has accelerated by seven times and the annual cost reduced by 60%. Digital future, secured!

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An efficient, ITIL compliant, round-the-clock service desk and infrastructure management for a global insurance firm. When a global insurance and reinsurance provider needed an experienced IT infrastructure management partner, it turned to CSS Corp. Our experience in simplifying IT Operations for complex IT environments with a wide range of technologies made CSS Corp the ideal choice for this engagement.

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Tracing the problem to its origins is helping a global networking products provider enhance customer satisfaction (CSAT), first call resolution (FCR) rates, and in turn service experience What began in 2003 as an engagement to provide technical support for one product line has grown today into a long-term partnership to support a wider range of products while consistently improving CSAT and FCR scores. The key factor that enabled CSS Corp to achieve this is its team’s continuous and relentless strive to provide valuable and actionable insights, recommendations and corrective action plans to the client. Proactive initiatives like that have made us their partner of choice.

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A cost-effective, fully-automated, reduced time-to-recover disaster recovery solution for a leading consumer goods company Brand websites are today an important medium to deliver brand experiences. And when you are one of the top three consumer brand companies in the world, ensuring continuity of your brand websites in case of a disaster is critical. CSS Corp planned and executed a cost-effective disaster recovery of the content management platform of a leading consumer brand company without disturbing their existing production infrastructure.

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Given the recent outages on the Amazon Cloud, Cloud Computing experts from CSS Corp presents the various native capabilities within AWS that can be leveraged to bullet proof your cloud deployment. Webinar Presentation Covers: > AMI Creation for Applications > Application Deployment on AWS across Availability Zones and Regions > Best Practices in database Deployment and Recovery > Automation, Orchestration of Application Deployment > Disaster Recovery, Durability and Business Continuity

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20 Stunning Stats Defining The Future Of Customer Experience

1. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 1

2. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 2

3. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 3

4. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 4

5. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 5

6. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 6

7. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 7

8. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 8

9. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 9

10. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 10

11. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 11

12. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 12

13. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 13

14. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 14

15. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 15

16. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 16

17. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 17

18. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 18

19. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 19

20. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 20

21. Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 21

20 Stunning Stats Defining The Future Of Customer Experience

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20 Stunning Stats Defining The Future Of Customer Experience