SlideShare uma empresa Scribd logo
1 de 5
Training Workshop
on
Making Personal Impact
for
Taking Consulting to Results
www.CPC-india.net
9810033941, 9953987624
Integrity
Sincerity
Trust
Worthine
ss
Keeping
Commitme
nt
Taking
Initiative
Handling
Ambiguit
y
Handling
Pressure
Personal
Traits
Mob No. 9810033941
http://cpc-india.net
Being a True Professional
Become a good role model for others
Good Time Keepers always uses time well
Speak without being patronizing
Be knowledgeable in terms of the job,
organization etc.
Be demanding allow others to be
demanding
Mob No. 9810033941
http://cpc-india.net
Customer Satisfaction
Business runs on customer satisfaction
Understand customer requirements & expectations
Manage & agree on various expectations that you can
deliver
Never over promise. However do over deliver
Ask for feedback. Sort out any irritants
Mob No. 9810033941
http://cpc-india.net
Understanding Customer Needs
Brand
image
Margin
Price
Quick
movement
Quality
Mob No. 9810033941
http://cpc-india.net

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