City Level Crisis - Preparation and Execution: A Live Case

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Continuity and Resilience

Anurag Seth Vice President & Head - Business Continuity Wipro Limited

Liderança e gerenciamento

© 2017 Wipro wipro.com confidential 1
Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the 5th India Business & IT Resilience Summit
June 1, 2017 at Meluha – The an Ecotel Hotel Mumbai, India
Our Contact Details:
UAE INDIA
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@coreconsulting.ae
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: info@coreconsulting.ae

© 2017 Wipro wipro.com confidential 2
City Level Crisis -
Preparation and Execution:
A Live Case
Anurag Seth
Vice President & Head - Business Continuity
Wipro Limited
1st June 2017

© 2017 Wipro wipro.com confidential 3
Chennai Floods December - 2015
Were we ready?
What did we do?
How did we do?
• Customer engagement Planning
• Customer defined BCP
• Best effort BCP
• Corporate support Functions
• BCP for functions
• People & process
• Facility
• Technology
• Other stakeholder functions
• Travel, Finance, Procurement
• Location Crisis Management
• Chennai as delivery location

© 2017 Wipro wipro.com confidential 4
Chennai Vardah Cyclone Dec - 2016
• Location Crisis Management – Accounts & functions
• Location Crisis teams
• Decision making leaders
• Implementation of strategies
• Employee Safety Vs Inconvenience
• What to expect
• What we did
• How perceptions changed
• Communication
• How did we manage
• Pre
• During
• Post

© 2017 Wipro wipro.com confidential 5
Addressing common issues together
 Unanticipated events (city level risks) will only increase - How can we be
prepared better?
 Utilities like telecom and power continues to be unpredictable
 Government learning from each disaster - Next steps?
 Collaborated efforts with NASSCOM, NDMA/NDRF, BCI & other BCM
professional groups
 Strengthening of BCM in Organizations

© 2017 Wipro wipro.com confidential 6
Thank you!
Anurag Seth
VP & Head - Business Continuity
Wipro Limited

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1. © 2017 Wipro wipro.com confidential 1 Continuity and Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by speakers at the 5th India Business & IT Resilience Summit June 1, 2017 at Meluha – The an Ecotel Hotel Mumbai, India Our Contact Details: UAE INDIA Continuity and Resilience P. O. Box 127557 Abu Dhabi, United Arab Emirates Mobile:+971 50 8460530 Tel: +971 2 8152831 Fax: +971 2 8152888 Email: info@coreconsulting.ae Continuity and Resilience Level 15,Eros Corporate Tower Nehru Place ,New Delhi-110019 Tel: +91 11 41055534/ +91 11 41613033 Fax: ++91 11 41055535 Email: info@coreconsulting.ae

2. © 2017 Wipro wipro.com confidential 2 City Level Crisis - Preparation and Execution: A Live Case Anurag Seth Vice President & Head - Business Continuity Wipro Limited 1st June 2017

3. © 2017 Wipro wipro.com confidential 3 Chennai Floods December - 2015 Were we ready? What did we do? How did we do? • Customer engagement Planning • Customer defined BCP • Best effort BCP • Corporate support Functions • BCP for functions • People & process • Facility • Technology • Other stakeholder functions • Travel, Finance, Procurement • Location Crisis Management • Chennai as delivery location

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6. © 2017 Wipro wipro.com confidential 6 Thank you! Anurag Seth VP & Head - Business Continuity Wipro Limited