Balancing Resiliency … with Availability, Continuity, Recoverability

1Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved
Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
5th India Business & IT Resilience Summit June 1, 2017 at
Meluha – The an Ecotel Hotel Mumbai, India
Our Contact Details:
UAE INDIA
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@coreconsulting.ae
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: info@coreconsulting.ae

2Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved© 2017 Sungard Availability Services, all rights reserved
Balancing Resiliency…
with Availability, Continuity,
Recoverability
1st June 2017
MAYUR SANKHE

Prepare Now for a Vastly Different Future
Through 2017, 70% of service provider-led digital business
transformation will fail due to lack of business model
innovation that delivers quantifiable business outcomes.
NEW Risks of Failure
By 2018, valuation and measurement for more than
25% of application services will shift to outcome-based
structures.
NEW Value Expected
By 2017, 70% of successful digital business models will rely
on deliberately unstable processes designed to shift as
customers' needs shift.
NEW Process Instability
By 2018, 20% of new technology spending will be
on fully integrated, platform-based solutions,
offered with as-a-service pricing models.
NEW Spending
By 2018, agile and iterative development will require 30%
of resources for application testing engagements to be on-
site or onshore.
NEW Talent Required
By 2018, the TCO for business operations will be
reduced by 30% through smart machines and
industrialized services.
NEW Cost Structures
© 2015 Gartner, Inc. and/or its affiliates.
All rights reserved.
Source: The Gartner Scenario for IT
Services Providers: The Digital Future of
IT Services, April 2015.

Balancing Across Competing Agendas
Build Resiliency Adapt and DeliverMaster Complex IT
I need to manage
multi infrastructure Hybrid IT.
I need to mitigate risk across everything but
particularly across systems supporting critical IT
workloads.
Agile, flexible businesses embracing digital innovation
will win, but what are the implications for infrastructure,
security and continuity?
Traditional IT Agile and Lean IT
My IT budget is flat, but IT spend is rising as
other departments buy apps that I need to
help them manage
CIO
Manage legacy, ensure
efficiency, resiliency
Ensure speed, enable
transformative disruption

Challenge Snapshot: Recoverability
Customer Challenge:
Is my business truly ‘always on’, and how do I ensure full recovery?
Customers need to:
• Meet the expectations
• Production availability and recovery performance at the right cost to the business
• Strike the right balance between IT uptime and robustness
Differentiation Sungard Availability Services has the expertise to:
• Mitigate production IT risk with failover capability and automated recovery that transforms recovery time performance
while reducing or optimizing the resources required to recover hybrid IT environments
• We aren't limited to a narrow range of recovery environments
• We can guarantee recovery and back that offer up with attractive SLAs

Customer –Insight

Most Common Use Cases (1)
Audit Failure
• Problem: Regulatory, financial and end customer audits find our customer’s business to be non
compliant from a business continuity and or availability perspective.
• Solution: Sungard Availability Services has the consulting capability to understand what is required to
meet current and down the line IT and availability legislation, regulation and compliance standards.
We can then develop a program and solution to migrate customers to a compliant IT environment.
Disaster Occurrence
• Problem: Most companies are completely reliant on IT to run their businesses. According to
Gartner, 70% of organizations will at some stage face a business or IT disruption which is likely
to expose their businesses to severe productivity & financial losses, penalties or reputational
damage. It’s not until after a disruption has occurred that many realize the true value of
business continuity, availability and recovery.
• Solution: We can also help organizations to spot and recognize threats to their IT before they
occur. For customers who did not engage us prior to a disruption, Sungard Availability
Services can help them design and implement resilient business production IT systems that
are fully recoverable in terms of people, processes and technology

DIY Failure:
Problem: CIOs consistently report their IT is not as resilient as it should be. A combination of the DIY
approach with limited resources and new recovery technology vendors with attractive messages but
narrow scope (isolated cloud based recovery ) has led to unsatisfactory DR test and recovery
experiences.
• Solution: Sungard Availability Services offers customers a complete resilient IT and recoverability
solution. We can support any vendor’s technology, and have proven experience in partnering with
customers to design, build, implement and run resilient IT with built-in recovery.
Lack of Resilient Production / Recovery Expertise

Need Alternative to Traditional ITO
• Problem: The timescales and costs associated with Traditional IT DR outsourcing engagements can be too
much for T5K customers. They want tailored solutions, that fill skills gaps but removing unwanted costs.
• Solution: We can provide expertise across an increasing range of hybrid IT systems along with recovery
services. These are services that can be used as building blocks for a complete recovery solution that’s
much more nimble, responsive, and cost-effective than traditional IT outsourcers providing DR. This
results in faster program delivery and recovery performance. However, it is not restricted to the ‘one size
fits all’ approach of commodity vendors. In summary, Sungard Availability Services is faster, more flexible,
better fitting, and less expensive than IT outsourcers.

Master Your Complex IT Environment
Critical services are expected to perform. Starting a new isn’t easy when
the business can’t wait.
Sungard Availability Services partners with you for the long haul creating
a plan that fits your unique business needs.
We can help you streamline and strengthen your
environment so it works more efficiently to help
you achieve your business outcomes.
Because we’re infrastructure-independent, the
unique needs of your applications will determine
the environment, not the other way around.
We have the expertise to help you
determine the right allocation of resources
to drive cost-effectiveness.
10
Your customers don’t care where you are in your IT journey.

Build Resiliency in Production and Recovery
There is more to resiliency than protection from disasters or simply
reacting post-incident.
Sungard Availability Services works with you to understand your business
and design appropriate production and recovery portfolios for every aspect
of your environment.
We are uniquely able to provide integrated production/recovery
solutions, making sure your business critical IT is always available.
Our experience across a broad range of industries
ensures that your critical systems and data remain
secure and fully compliant.
We can help you prepare for disruptions
before, mitigate and repair during and
after events.
11
Are you ready for the unexpected?

Adapt and Deliver
IT must be the enabler of innovation and growth.
Sungard Availability Services will work with the systems you have in place and
will tailor solutions to meet your unique challenges.
We’ve worked with others who have been in a similar position
and apply what we have learned to your unique needs.
Speed your time to market because we can ensure
you meet complex compliance and regulatory
requirements.
Respond faster to opportunities because we
tailor environments for your needs, providing
the right balance of customization
and efficiency.
12
Are you ready to deliver when the business says GO?

Detailed Offering Overview
Sungard Availability Services integrates the optimal mix of fully resilient production IT and recovery services into one solution
that meets our customers’ availability and recovery requirements now and as their business grows in the future.
 We start by understanding our customers’ needs, business objectives and vision.
 We identify their key business processes and system interdependencies using discovery tools, and we tier them in order of
criticality. We apply changes to design and provision of IT as well as to the ideal recovery options through a core network
of data centers and we eliminate single points of failure.
 We work with customers to identify which data needs to be protected, where and how it is stored and recovered
according to workload tiers and compliance and availability requirements.
 Should any production environments be taken offline due to a disaster, we align the customers production environment
with our recovery environment so they are both up to date and ready for recovery.
 We take responsibility for as much or as little of the recovery program as the customer chooses. This includes people,
processes, and technology. We deliver the program to customers as a guaranteed service that’s backed by SLAs.
Featured Offering Elements:
• Consultancy: High Level Business and IT Strategy – leading to availability and recovery requirements
• Recovery Services: RaaS, ADDM, MRP, Cloud Based & traditional technology platform recovery, Workforce and Workplace
Recovery
• Service Level Agreements

Differentiation
Supporting Capabilities
•35+ years managing customers critical IT in both production and recovery across multiple platforms
addressing both traditional and agile platforms
•Range of infrastructure platforms (Oracle, SAP, HANA, Government, Sungard AS clouds, Cisco ACI, AWS etc.)
creating the widest capability to get the right platform for availability and recoverability needs
•3,500 businesses recovered with Sungard Availability Services. 2,500 availability experts, 5m sq ft of resilient
and protected facilities) 28,000 workplace recovery positions means we are best placed to keep customers
reputation intact
Resilient and fully recoverable production solutions, realized through:
• Complete solutions designed for Hybrid IT environments
• Proven availability and recovery performance
• Customer-Centric Service

Market Validation
4 Gartner Magic Quadrants
Challenger
VisionaryNiche Player
Leader
Data Center Outsourcing
& Infrastructure Utility
Services
Disaster Recovery as a
Service
Business Continuity
Management Planning
Software
Cloud-Enabled Managed
Hosting
AbilitytoExecute
Completeness of Vision
 Cisco 2015 Partner Awards: Americas Cloud Partner of
the Year, Canadian Cloud Partner of the Year, Marketing
Velocity Innovator of the Year, UK and Ireland Solution
Innovation Partner of the Year
 Leader, Gartner DRaaS Magic Quadrant, 2015 2016
 Leader, IDC DRaaS MarketScape, 2015
 Major Player, IDC Hybrid Cloud Canada MarketScape,
2015
 Challenger, Gartner Data Center Outsourcing N.A. Magic
Quadrant, 2015
 Leader, Forrester Wave Traditional DR Service Providers,
2014
 Leader, Forrester Wave DRaaS Providers, 2014 ,2017
 Info Security Global Excellence Awards – Gold Winner,
Shawn Burke, CSO
 2013 Disaster Recovery Institute International (DRII)
Response and Recovery Award
 BCI North America Awards
 Business Continuity Provider of the Year (BCM Service)

Key Business Outcomes/Benefits
Optimized IT Environment
• Application workloads delivered, protected and recovered on the right infrastructure platforms
• Optimized security, management and control
• Simplified IT governance
Increased Availability and Recovery Performance
• Reduction in operational and business risk
• Productivity increase
• Higher levels of resiliency and availability
• Improved agility to accommodate business change
Improved Financials
• Move from capex to opex models
• Reduced total cost of ownership
• Improved return on investment
Better Use of Resources
• Ability to redeploy Capex and internal IT staff to higher value business initiatives

Discovery Questions
• How are the competitive and business disruptors influencing your IT roadmap?
• What are your 2017 business and technology expansion/consolidation objectives?
• What risks and threats are likely to impact your business?
• Does your business IT resilience and availability performance meet the expectations of the
business?
• How do you ensure that you are targeting workloads to the appropriate availability and recovery
infrastructures
• How do you tier your data and applications by criticality?
• What are your Recovery Point and Recovery Time Objectives?
• What are your compliance and regulatory concerns/needs?
• What is your business continuity and disaster recovery plan?
• Which points of complexity in your IT environment give you the most angst?
• How are you controlling capital, operational and personnel costs across the many components of
your IT environment?

Q&A

Balancing Resiliency … with Availability, Continuity, Recoverability

Recomendados

Recomendados

Mais conteúdo relacionado

Mais procurados

Mais procurados (16)

Semelhante a Balancing Resiliency … with Availability, Continuity, Recoverability

Semelhante a Balancing Resiliency … with Availability, Continuity, Recoverability (20)

Mais de Continuity and Resilience

Mais de Continuity and Resilience (20)

Último

Último (20)

Balancing Resiliency … with Availability, Continuity, Recoverability