Heather Marshall works as a senior librarian at a university library to help students and staff use resources effectively and ensure needed resources are available. In 2017/18, library staff provided 1,042 hours of information literacy training to 4,652 students. The library offers various services including teaching embedded classes and workshops, answering inquiries, and providing drop-in support, email and phone support, and online appointments. Looking ahead, the library needs to consider developments like transnational education, distance learning, access to online resources, research support, and changes in the higher education market. Recruiting for library roles focuses on skills like subject knowledge, confidence, adaptability, service skills, and independence rather than subject expertise.