Getting Knowledge into Action
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Dr. Ann Wales, Annette Thain and Janet McDonald
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Getting Knowledge into Action
- 1. Getting Knowledge into Action for Health and Social Care in Scotland Dr Ann Wales Programme Director, Knowledge Management Ann.wales@nes.scot.nhs.uk Annette Thain Manager, Knowledge Based Practice Team annette.thain@nes.scot.nhs.uk Janet McDonald Knowledge Manager janet.mcdonald@nes.scot.nhs.uk
- 2. Overview 1. National Knowledge Strategy for Health and Social Care. 2. Implementation through Collaborative Networks • Service delivery • Roles and skills • Working examples 3. Discussion - opportunities to get involved.
- 4. Knowledge Strategy: Vision Findfind, Knowledge into Action: “A national network, combining learning technology, content and people will provide a portfolio of knowledge services to help people in health and social care to find, share and apply knowledge. This will help to deliver new models of care and improve outcomes for individuals and communities. “ Public Library Strategy Strategic Aim 4: “Public libraries in Scotland contribute to social wellbeing, tackling social isolation, inequality, disadvantage, fractured communities and ill health.”
- 5. Why a Network Approach ? Local Authorities CPPs Health and Social Care Partnerships NHSS Special Boards Territorial Boards 3rd Sector Independent Sector Education
- 6. Library and Knowledge Landscape Local Authorities Library Service Health Promotion Service Patient Information Service Practice Educators Learning & Org Devt. etc 3rd Sector Independent Sector NHSS Public libraries Data and Intelligence analysts Community Learning Learning & Org Devt Information Officers Practice Educators Learning and Org Devt Health and Wellbeing Knowledge brokers Knowledge Services
- 7. Strategic shift in approach Ad hoc collaboration – multiple short-term small projects and initiatives. Effective transformation – coherent system-wide approach - consistent focus on contributing to health outcomes - collaboration and scale for resilience and sustainability.
- 8. K2A Process & Activities Digital Knowledge Platform – The Knowledge Network Knowledge Broker Network Knowledge Needs Analysis Literature searching Capturing evidence from practice and experience Communities of Practice Educational Detailing Social networks Presenting knowledge in usable formats: Toolkits, Checklists, Infographics Assess impact on practice and outcomes
- 9. The Knowledge Network Equitable access to knowledge for health and social care Communities and Networks Mobile apps
- 10. Knowledge into Action (K2A) Network Knowledge brokers delivering services collectively: 1. Coordinated national evidence search and summary service for health and social care. 2. National Digital Library Platform (Alma/Primo) – collective national workflow for print and electronic resource management. 3. Combined national effort to provide K2A support for health and social care integration, patient safety, person-centred care.
- 11. K2A Network in Action Improving Health Literacy in Scotland Scottish Govt: Does health literacy affect health outcomes? Research and practice evidence sourced by: 2 NHS Boards 1 University 1 Voluntary agency Health Literacy Knowledge Portal – open to all sectors Health Literacy Supporters Community: NHS staff Public Library staff Academics K2A Impact Evaluation Framework
- 12. Knowledge into Action Network: Roles and Capabilities Annette Thain
- 13. Why a network?
- 15. Capability Framework 1: Build capability and capacity. 2: Working as a network 3: Finding evidence from published and experiential sources 4: Creates knowledge in actionable formats to support decision making 5: Support knowledge exchange and dissemination
- 16. Mapping
- 17. Knowledge broker skill development Modules Mix of eLearning, reading, discussion Delivered over 2 months About 2 hours a week Group work Share a piece of work or reflection Face to face events WebEx meetings Expert in the room Webinars Demos of specific tools Explore buddy options Modules
- 20. You are all welcome to join the K2A Network! Join the mailing list -contact knowledge@nes.scot.nhs.uk Join People Connect www.peopleconnect.scot.nhs.uk
- 21. Knowledge into Action for Self Directed Support Janet McDonald
- 22. 1. My role as a knowledge broker for the SDS programme 2. Self-directed support – What is it? 3. Knowledge into Action Tools to support SDS.
- 23. Some ways SDS can be used:
- 24. SDS Knowledge into Action Tools - some of our current projects: 1. Self-directed Support Portal 2. SDS information leaflet for health care staff 3. A Basic SDS E-learning Resource 4. SDS and Mental Health – “My Support” Tool
- 27. SDS Information Leaflet for Health Care Staff A need for information which would help raise awareness of SDS amongst health care staff Developed in collaboration with NHS Lead for SDS in East Renfrewshire HSCP Knowledge spread to Practice Nurses - NHS Greater Glasgow and Clyde: • Royal Alexandra Hospital, Paisley •Inverclyde Royal Hospital, Greenock •Vale of Leven Hospital, West Dunbartonshire
- 29. Basic SDS E-Learning Resource for Dumfries & Galloway Council The need for a tool which can explain SDS and how to access it for members of the public AND health and social care staff. The challenge – to be simple but informative!
- 30. SDS and Mental Health “My Support” Tool The Challenge: Low take-up of SDS amongst those with mental health issues. Some individuals see managing their own budget as anxiety provoking. How do I feel today?
- 31. And Finally....... 1. How could your library service support SDS? 2. How could your service benefit from the Knowledge into Action Network? 3. Can you use the tools and methods shared today? Get involved
- 32. Getting Knowledge into Action for Health and Social Care in Scotland Dr Ann Wales Programme Director, Knowledge Management Ann.wales@nes.scot.nhs.uk Annette Thain Manager, Knowledge Based Practice Team annette.thain@nes.scot.nhs.uk Janet McDonald Knowledge Manager janet.mcdonald@nes.scot.nhs.uk
Notas do Editor
- Good morning I am going to tell you more about the K2A network that NES and Improvement service are facilitating to support the implementation of the K2A process in helath and social care
- General benefits of a network are well documented Benefits Peer support Sharing of knowledge, experience and ideas Opportunities to learn from experience of others Prevent duplication of effort This network helps encourage links and collaboration with other knowledge brokers to support delivery of the whole process Making the connections across sectors and geographic boundaries Provides a Focus within an organisation to promote the benefits of K2A to senior staff to encourage a culture that empowers people to use knowledge to inform their practice while promoting the skills and capabilities generally to the workforce. We know you need a top down and bottom up approach. Network provides opportunities to develop skills and share ideas of ways to contribute and raise your profile of your contribution to health and care
- Scope and membership Everyone who supports health and social care staff to find, share or use knowledge to inform their practice This can Developing answerable questions from practice and policy issues Identifying, summarising, synthesising and interpreting knowledge to support its use in planning, delivering and improving health care Acting as a navigator by organising and signposting sources of knowledge Monitoring and evaluating practice to support learning and improvement Facilitating groups to work together and share knowledge Promoting information , digital and health literacy capabilities to the organisation development not just knowledge access or TRANSFER There is also a requirement to develop a deep, shared understanding of knowledge needs and application through building strong relationships and trust between knowledge brokers and practitioners.
- Developed in2013 5 elements in the framework 1: Build capability and capacity. – workforce and organisation 2: Working as a network and collaborating– to support delivery 3: Finding evidence from published and experiential sources 4: Creates knowledge in actionable formats to support decision making 5: Support knowledge exchange and dissemination
- We developed a questionnaire from the capability framework Te results of which are displayed in river diagrams The blue representing the range of skill levels so in this case as it is the national picture we have people at all levels The yellow line represents the average so you can see areas where collectively the librarians have greater capabilities Managers were sent the map representing their local teams and from there they could identify areas they wanted to build skills
- So to help with this development we provide a range of opportunities for skill development and managers can refer to the mapping to identify priority areas Programme of modules delivered over a year
- We are reviewing our offerings of opportunities around Information, digital and health literacies to explore how we can package them in a more coordinated way and currently piloting a range of options which will lead to productuon of materials etc that the network can make use of For knowledge brokers skill development and for them to cascade to end users
- And finally the network is developing a toolkit Homepage of toolkit Range of tools but added value is the notes from people experience of using the tools and the ability to call someone to get first hand experience of using the tools Open on internet but to comment you need to have a NHS Scotland athens
- See the handout for details Janet will now tell us about the specific examples of delivering K2A to for a specific topic