Ambition and Opportunity: Journey's End or the Start of New Beginnings?
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Fiona Clark, Andrew Olney, and Rhona Arthur
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Ambition and Opportunity: Journey's End or the Start of New Beginnings?
- 1. AMBITION AND OPPORTUNITY: Journey’s end or the start of new beginnings? CILIPS Annual Conference 2019
- 2. Summary of Topics WHAT WE'LL COVER TODAY Drivers leading to Development First Steps Successes Lessons learned Strategy refresh
- 3. •CoSLA Arts & Culture working group •SLIC and Carnegie Trust •Strategic group membership •Processes A COMPLICATED BIRTH?
- 5. DEVELOP A CONSTITUTION similar to that of the SCURL model adapted to suit public library structures and priorities ESTABLISH A BUSINESS COMMITTEE to liaise with SLIC, plan plenary sessions/meetings ELECT OFFICERS to serve for two years WORK WITH SLIC to develop a memorandum of Understanding to outline support ESTABLISH A WEB PRESENCE with a membership area for the sharing of business documents REVIEW RECOMMENDATIONS
- 6. promote excellence in Scottish public library services improve services for customers maximise resource through collaborative action exists to
- 7. APLS STRATEGIC LEADS APLS Lead Strategic Aim 1 Judy Dobbie APLS Lead Strategic Aim 2 Russell Brown APLS Lead Strategic Aim 3 Andrew Olney APLS Lead Strategic Aim 4 Jane Milne APLS Lead Strategic Aim 5 Alana Ward APLS Lead Strategic Aim 6 Rhona Arthur STEERING GROUP + Others (as relevant for each Aim) APLSWORKINGGROUPS STAKEHOLDERS Consumers,Partners3rdSector,UserGroupsetc IMPLEMENTATION STRUCTURE
- 8. Our successes WHAT HAVE WE ACHIEVED?
- 9. 97% WiFi coverage in libraries Scottish Reading Strategy 3D Printers in every library Coding clubs Assisted digital programme lead partners Health Literacy toolkitECALM HGIOPLS SCoPL consortium and Shared procurement New partnerships Training and skills development < / > One Library Card project
- 10. Lessons learned • PARTNERS • SHARED WORKING • STRATEGY VISION vs REALITY • NATIONAL CAMPAIGN • ADAPTABILITY
- 11. STRATEGY REFRESH WHY? Peaked too early? WHAT DID WE DO? Continued the conversation WHO WAS INVOLVED? Stakeholders and partners
- 12. Let's Talk!
- 13. • What do you think are the key priorities that should be incorporated into a strategy for the next 5 years? • Who will be the partners that we will work with to deliver the strategy? • At a national level who do you think are the key stakeholders APLS should be engaging with to inform on the importance and relevance of public library services and influence policy and resource decisions?
- 14. Fiona Clark, Chair APLS, Library & Information Manager, Aberdeen City Council. Andrew Olney, Strategic lead Economic Wellbeing, Head of Communities and Libraries, Glasgow Life Rhone Arthur, Strategic Lead Excellent Public Services, Senior Manager (Information & Culture) North Ayrshire Council
Notas do Editor
- CoSLA A&C WG directed SLIC to develop a 5 year strategy for public libraries in Scotland in 2015. The time was right to articulate a shared national vision for public libraries and a strategy for how that vision will be achieved. As with other public services in Scotland, this was a time of significant transition and change. As financial and demographic pressures bite harder, governments in the UK are realising that traditional models of public service delivery require rethinking if we are to ‘weather the storm’. In response to these challenges, and in the wake of the Christie Commission, the Scottish Government set out its approach to public service reform as follows: • A decisive shift towards prevention. • Greater integration of public services at a local level driven by better partnership, collaboration and effective local delivery. • Greater investment in the people who deliver services through enhanced workforce development and effective leadership. • A sharp focus on improving performance, through greater transparency, innovation and use of digital technology . SLIC established a group to look at the development of a strategy it was chaired by Martyn Evans, Chief Executive of the Carnegie UK Trust, and comprised members with expertise from within the library profession and from other sectors and backgrounds relevant to the issue such as digital and the third sector. Strategy group membership Martyn Evans, Chief Executive, Carnegie UK Trust (Chair) • Amina Shah, CEO, SLIC • Gillian Daly, Policy & Projects Officer, SLIC until December 2014 • Trish Botten, (Manager Libraries & Heritage), Comhairle nan Eilean Siar • Duncan Campbell, Deputy Chief Executive, National Library of Scotland • Jeanette Castle, President, Chartered Institute of Library and Information Professionals in Scotland (CILIPS) Cleo Jones, Manager, Information and Learning Resources, City of Edinburgh Council • Martina McChrystal, Acting Library and Information Services Manager, City of Edinburgh Council • Louise Macdonald, CEO, Young Scot • Ian McKay, Regional Chairman, Institute of Directors (Scotland) • Helen Milner, Chief Executive, Tinder Foundation • Sophie Moxon, Deputy Director, Scottish Book Trust • Jenny Niven, Portfolio Manager – Literature, Publishing and Languages, Creative Scotland • Jenny Peachey, Policy Officer, Carnegie UK Trust • Peter Peacock, Policy Director, Community Land Scotland • Robert Ruthven, Director, Library Services, Glasgow Caledonian University • Marion Sinclair, CEO, Publishing Scotland • Claire Stevens, Chief Officer, Voluntary Health Scotland • Rosemary Ward, Director, Gaelic Books Council Observers: • Anne Dagg, Policy Officer, Scottish Government • Caroline Johnston, Policy Manager, COSLA Process Process of engagement including independent deliberative research –Blake Stevenson – focus groups Glasgow, Dundee, Duns, Bathgate, Elfin, Greenock, Dngwell and Edinburgh. research report can be accessed on the Scottish Library and Information website. The research gave some insight into why people currently used libraries and what barriers they encountered. (only 113 people in total, most already regular users of libraries, 4 main reasons for using: lending and reference materials; technology; learning; community resource. Barriers: Perceptions; Digital competition; Accessibility and physical environment; Lack of awareness. A questionnaire to gather views, - accessed via the SLIC website – identified a range of changes necessary both locally and in relation to national delivery: focus on core services; reassess services; change library standards and methods of measurement; change library buildings; change the relationships between libraries and their communities; change public perceptions of libraries; change relationships with partner organisations; assess library funding and spending; improve technology in libraries; invest in library staff and training; change relationships with local authorities and other organisations; and support the commercial sector. presentations by a range of stakeholders, - Presentations included an overview of current approaches in Nordic countries, the Society of Chief Librarians’ universal offers in England, digital participation in Scotland, reading, e-reading and publishing, and the National Entitlement Card. series of visits to public libraries. - Edinburgh, Glasgow, the Highlands, Perth and Kinross, Dundee, the Western Isles, and Dumfries and Galloway.
- Launched in June 2015 at this conference It was committed to the aspiration that over the next five years the public library service in Scotland will continue to be open to everyone in Scotland, accessible to all, and one which: • Encourages reading for pleasure and recreation, enables discovery, and promotes literacy and lifelong learning. • Supports individuals in relation to their economic wellbeing, their health, their cultural opportunities and their social wellbeing. • Promotes the use and understanding of digital for all. • Strengthens the identity of the community in which it is based, and is valued by its community for the range of services it provides access to. • Collects, curates and makes available information, knowledge, ideas and works of imagination.
- The work to develop the national strategy leading to its launch in June 2015 highlighted the need for a clear vision for public libraries in Scotland. Over the centuries Libraries have proven their ability to adapt and change always ensuring that they are key communities resources connecting people to information, knowledge, culture and providing trusted space and resources to stimulate creativity. However they cannot be complacent and rely on this always being recognised and supported in today’s world. The development of the strategy was just the beginning the first step along the road that it mapped out for public libraries over the next 5 years. In order to ensure that library services were supported in developing and delivering services it was recognised that a mechanism was required to provide leadership for public libraries, support development, support current and facilitate further collaboration between services, stakeholders and partners. There were various organisations and bodies who had a role in prompting the development of public libraries including the Heads of Public Libraries group, SLIC, CILIPS, National Library of Scotland and VOCAL. It put forward two options for developing a leadership body to deliver the strategy and identified the role and functions of the group one of which was to utilise a partnership approach with clear guidance on the role and functions of such a group. It was recognised that as key to the successful delivery of Ambition and Opportunity there was a real need to review the Heads of Public Library Services in Scotland group, its make-up, role, operational remit and relationship with SLIC, with a view to establishing an independently constituted group similar to SCURL. A small working group of Heads of Services conducted a review to look at establishing a more formal group of the strategic leads of library services in Scotland.
- One of APLS key priorities is the implementation of Ambition and Opportunity. As the National Strategy contains six strategic aims, and members of APLS were already involved in several working groups that align with several of these themes, The Reading Strategy Groups, Digital Champions etc. it was agreed that six members of APLS would take on the role of lead for each strategic aim, supported by teams of colleagues to develop the Action Plan for each aim. These six leads would act as the points of contact between the SLIC led Steering Group and the wider APLS community. The APLS teams would be responsible for engaging with local stakeholder groups and partners, who would have an interest/ possible involvement in the implementation of the National Strategy at local level - e.g. customers, 3rd sector, other heritage and culture providers etc. Part of the work would be to identify the base line across all authorities, develop a mechanism to prioritise initiatives or themes recognising that there needs to be a balance between national and local priorities and service improvements identified through HGIOPLS reviews.
- SA 1 Strong strategic groups established with representatives form across Scottish library services. Successful annual Reading campaigns e.g. #Love to Read, Read to Remember, Read the past – Imagine the future Annual reading events Scottish Reading Strategy launched in 2014 has been reviewed and recommendations for a refresh have been published in a recent report. Developing dyslexia friendly libraries with staff training, targeted author events, resources SA 2 Wifi coverage is now at 96% across libraries in Scotland Digital Champions in every library service supporting SA2 3D printers re now in all library services and 3D printer champions in each service have been trained in provision of activities. Successful Hackathon events, coding clubs established across the country SA3 Libraries provide One stop shops for job seekers and support DWP in the move to online applications as part of Welfare Reform. With job parenting clubs, supported employer recruitment sessions and re skilling or back to work training being provided by libraries working with a range of partnership agencies. Digital maker spaces are appearing in several libraries and with 3D printers now available and coding training for staff this increases the offer that library services can provide supporting STEM and STEAM upskilling young people and adults to widen employment opportunities. Joint meeting arranged for later this month with National Library of Scotland and British Library to discuss opportunity for Business and Intellectual Property Centre model for Scotland SA4 All public libraries take part in Share the Vision UK programme to support the visually impaired. Many library services have successful award winning partnerships with Macmillan to support people affected by cancer allowing people to access support in familiar trusted community spaces close to where they live. Work with NHS audiology departments to support the local delivery of replacement batteries for hearing aids. Development and launch of the Health Literacy toolkit for libraries with Alliance and NHS MEOC programme SA5 Film Education project in Libraries now in process of being rolled out to majority of libraries Creative Scotland funding has been used to fund 7 film education projects in Scotland; Edinburgh, Midlothian, Western Isles, South Ayrshire, North Lanarkshire and Falkirk. Additional funding has been secured from Film Hib Scotland to stage 4 archive events In Edinburgh, Midlothian, South Ayrshire and the Western Isles. Wikimedian in residence programme Exhibitions and competitions with partners including Publishing Scotland on an art competition for children and young people., BBC campaigns – such as Weather watch and Build It SA6 Delivering consistently high quality services that are valued by individuals and communities Scottish public libraries are visited by over 40 million people each year. To define a model for the delivery of a modern library service and to ensure continued development the updated quality improvement framework HGIOPLS has been piloted across three authorities against 3 QIs. The analysis and review of these will determine the direction of travel and further roll out of the framework. ECALM pilot programme has been evaluated by the Robert Gordon University with a final report on findings to be released soon. Scottish Consortium of Public Libraries (SCoPL) - Angus Alive, High Life Highland, Culture Perth & Kinross and Aberdeen City, Aberdeenshire and North Ayrshire Councils awarded a contract worth £1.5 million for a new library management system to Civica. Now joined by Argyll and Bute and working alongside Leisure and Culture Dundee, Inverclyde and South Lanarkshire Leisure who share the same LMS this represents 62% of the Scottish Population. This is shortlisted for a GO Procurement Award on 9th November. The group have developed a specification for the procurement of ebooks, downloadable audio and digital magazines in a wider library partnership of 20 services and the ITT went out through the EU Journal in October. Most recently SCoPL discussed MyAccount with The Improvement Service to explore links with Spydus and the agreed national approach for individuals to sign-in to online public services. The Northern authorities within SCoPL are also involved in a pilot to trial one library card. TNT training was developed from a PLF project involving Inverclyde and North Ayrshire now redeveloped in partnership with Glasgow College has been rolled out across services in Scotland to train staff in supporting people using a range of devices and platforms. North Ayrshire’s Appiness programme uses range of devices (laptops, iPods, e-book readers and iPads) are used to teach very young users digital skills through play with interactive programmes promoting child development. Appiness won the 2015 UK Libraries Change Lives Award. Scottish Government has funded North Ayrshire staff to train staff in 11 other library services to use Appiness apps with early years’ groups. 2 national and 20 local projects were funded through Public Library Improvement Fund: other highlights Improvement Service’s Benchmarking Conference 25.8.16, Ambition and Opportunity Conference 28.9.16, Libraries are Changing film – launched 28.9.16, Digital Xtra funding has been secured to deliver training to library staff to enable them to run coding sessions and develop coding clubs in libraries Further opportunities for consortia approaches to procurement are under progression including the current procurement of a framework for of provision of e-books. A-audiobooks, e-magazines and e-music services across 20 library services. Discussions have taken place with CILIP about the recent workforce mapping and the implications for professional skills development, especially following SCL development of a Public Library Skills Strategy. Although we have no courses or accreditation below SCQF level 9 we are fortunate in Scotland to have developed a range of learning and development opportunities of staff such as TNT, Coding training, reader development, PLACE community engagement and consultation training and recent 3D printing and Hackathon learning and development events held. .
- Getting the right partners on board, who are we currently working with are they the right partners, who will we need in the future – DWP, Social security Scotland , CAB, Alliance, Working together delivers a bigger impact – the birth of SCoPL, shared frameworks for e-resources -ebooks – which led to Scotland Excel adopting the framework, joint PLIF bids – TNT, Film Education, Volunteer accreditation, Loud in Libraries, Real need for closer working with the strategists to ensure implementation was possible – understanding of the complexities of the public service landscape including the charitable trust models. Not always possible to deliver across all 32 authorities. Understanding of local priorities and drivers may not necessarily be aligned, How does this sit with other national priorities – community Plan , LOIPs, NIF … Real need for a national voice and branding – promotion, promotion, promotion – keeping libraries in the news locally and nationally, a synchronised message universally spread with a major national drive often leads to greater local coverage. Social media presence makes a huge impact. – now counting virtual visits including social media engagements. Adaptability is key - One size does not fit all looking at scalability and adaptability to ensure we can spread reach – its OK not to take part if it doesn’t fit, learning not to sweat the small stuff we can not do it all!
- It became clear half way through the strategy that we were in a position where many of the recommendations had been implemented and some needed to be reviewed and updated in light of changes to economic, political and social drivers. Work already undertaken across public libraries had in some ways overtaken the strategy . As part of the Year of Young People SLIC commissioned Young Scot to undertaken a co-design project called ‘The Next Chapter.’ With the advancements in digital technology, what libraries can offer communities and the changing needs and expectations of young people, it is key that their voices are heard in the ongoing development of Scotland’s library services.
- Now its your turn! Looking at the aims of the strategy and the refresh what do you think are the key priorities that we need to consider in advance of the development of the next strategy? Who will be the partners that we will have to work with? What skills will library staff need to engage and deliver in the next 5 years of public libraries?
- Now its your turn! Looking at the aims of the strategy and the refresh what do you think are the key priorities that we need to consider in advance of the development of the next strategy? Who will be the partners that we will have to work with? What skills will library staff need to engage and deliver in the next 5 years of public libraries? At a national level who do you think are the key stakeholders APLS should be engaging with to inform on the importance and relevance of public library services and influence policy and resource decisions?