CILIP’s Skills for Leadership - Manage, Motivate and Influence event. Presentation slides by Matthew Platt as part of the Leading through change panel discussion.

1. Skills for Leadership -
Manage, Motivate and
Influence –
Organisational Change through
System Change
Matthew Platt
Head of Information Management
Qatar Foundation
28 October 2021

2. Leading an organisation through
systems change
• Qatar and Qatar Foundation
• The information problem
• The information solution – Sijilati
• Behaviours and messaging
• The challenges
• The successes

3. QATAR
• Small but resource-rich
• Population 2.5 million
• Islamic country
• 2030 National Vision
• FIFA World Cup in 2022
o non-profit organization
o 50 entities
o education, research, and
community development

4. The Problem and the Solution - Sijilati
Promote
Collaboration
Single source of
truth
Right content to right
people at right time
Shared knowledge
and expertise
Accessibility Compliance and
Records Management
Unified Platform Better business
decisions

5. Organizational change through Sijilati
1. Functional analysis of business activities
through storytelling
2. Linking change to QF behaviours
3. OpenText ECM – collaborative repository

6. Functional analysis of business activities
o Organization structures and names change - but
business functions and activities rarely change
o Identify business functions and activities -
o name them using consistent keywords, and
o separately identify record creators, and
o provide persistent links through minimum
metadata
o Provides context of why a record was created
o Provides the Model for appraisal by linking
functions-based keywords to disposition periods
for retention & disposal
Applying functional analysis through storytelling
Functional analysis of
business activities
Keywords, naming
and contextual
metadata
Appraisal and
disposition

7. QF works like a house in many ways.
• It serves many people
• It has different functions and
activities
• It needs regular maintenance
The QF house has
• many Directorates and centers, and
• many different systems to store the
records each person and group is
creating

8. By naming things properly there is less confusion
Salt Sugar
CILIP 28 Oct 2021 Matthew Platt

9. Change Management - Link Sijilati to QF behaviours
Transparency
oaccess to records
Accountability
osaving, evidence, security
Collaboration
oshared workspaces
Innovation
osmart views, integrations CILIP 28 Oct 2021 Matthew Platt

10. Information Management Operational Excellence
To operate efficiently we need an ECM
Manages all the
data
Stores and
organizes it in a
unified platform
Makes it
accessible via
correct
channels
Document Management,
version control &
workflow
Information governance
Records management
Manage the lifecycle of
records
Security, retrieval,
collaboration
Storage, Retention and
Disposal at Corporate
Level

11. Challenges
and Successes
Demonstrating
IM through
records &
information
management
projects
Maman sculpture by Louise Bourgeois QNCC
CILIP 28 Oct 2021 Matthew Platt

12. The Challenges
continue
Human factors
• Understanding differences
and managing
expectations
• Blurring public with private
• ‘Quick wins’
• Time perceptions
Changing digital
landscape
• New MS systems
• O365
• MS Teams
• MS Azure and Cloud
storage
• COVID
• Technical infrastructure
• Competing silos and
document management
systems
• Data management –
migration, system
integration

13. The Successes
• Single collaborative platform and repository
o managing the information lifecycle
o taxonomy and disposition management
• Proactive records management
o practical projects – reducing hardcopy - scanning and
sorting
o managing ‘old stuff’
• Arabic characteristics and language where possible
• Continuous stakeholder engagement
• Aligning IM with QF Behaviours