Are you a cheerleader for knowledge management in your organisation? Do you engage in any knowledge management activities currently? You might be surprised to hear that you probably already are without realising! Knowvember is a national campaign to inspire, encourage and support information and knowledge professionals working in the health sector to undertake knowledge management activities during the month of November. This session will expand on the Knowvember campaign – what we have done so far in 2018 and what we will do for the rest of the year.
Over to the audience – what do you think knowledge management is? What comes to mind?
Current awareness
KF library service produces four external bulletins
Internal tailored bulletins started a few years ago
These responded to different information needs internally
External information bulletins were not being used as primary source of information – staff already knew this, it was part of their job to keep on top of policy and research developments
Internal bulletins were responding to a need for information which didn't fall into these areas
e.g. serendipitous bumping into information (Lucky Dip), different kinds of information (Polling Bonanza) or short-term monitoring (ACO Evidence Scan)
Tailored information products
Could be as simple as a page on your intranet which pulls together all the links to useful databases etc
Project processes
What extra value can you get out of a project?
The project lifecycle can outlive the project via lessons learned and knowledge gained over the course of a project
What mistakes can we avoid in future? What can we do better or what processes can be carried over to future projects?
Knowledge assets – also known as a knowledge audit
Do we know who owns what in the organisation?
Do we know where this information lives?
Helps orgs and people to conceptualise how this knowledge supports org aims and objectives
Handovers
We use a OneNote document to detail all of our processes
Means that new starters have a reference point after induction
Means that no-one activity is tied to a member of the team – in theory anyone should be able to carry out any of our activities
In reviewing it, we also rethink the process to and gives us a change to re-evaluate
KM doesn’t have to take place in LIS teams! Devolved responsibility for this at KF:
External landscape briefing (Policy team)
Explain what this is
Produced for planning meeting
Provides the external policy and political context for decisions made about future research projects
Daily Digest (Press and Public Affairs team)
An example of how the library service has supported others to deliver KM activities
Supported PPA team with use of RSS feeds for monitoring news, designed templates for emails and help with building the subscriber list
The King’s Fund started using Yammer a few years ago
Used to connect people across different teams and directorates
To share and promote projects, initiatives or external information
Policy landscape note – before Yammer would have only been circulated to meeting attendees
We use lunch & learn sessions at the Fund for CPD and all staff are encouraged to offer up sessions in relation to their skills
Chairing meetings
Experience of being a Chief Exec at an NHS Trust
Talking to the press
Searching skills and accessing e-resources
Catering for large crowds at Christmas
Randomised coffee trials / coffee roulette
Suggested by a colleague who used to work at the DH
A way of getting to know colleagues better and in a more informal way
Can help to ‘lubricate’ cross-Fund working
Handovers are the key point when most people carry out knowledge retention and transfer
Particularly for when members of staff leave
But also when staff are absent
Rapid on-boarding
How do we ensure a smooth and efficient experience for new starters to enable them to start their work as quickly as possible? Involves planning and understanding of what the key information and knowledge is
Library inductions are a chance for us
To meet new staff members
Promote our services (so that they can in turn promote us too)
Highlight how we can support their work
Contributing information to national electronic resources
Thinking more widely outside of your organisation
Colleagues and users at a regional or national level
KF bundle in their library database with DH library data and this is available via HMIC
Making evidence to support policy making, management and commissioning available at a national level within the NHS
Facilitating distributed authorship
We support the use of a reference manager which has collaborative working capabilities
Intro to the resources available on the Knowledge for Healthcare website
Toolkit is a one-stop shop for any professional working in health libraries
Inspire and illustrate how KM can support delivery of high-quality care
Case studies from librarians in NHS trusts around the country
Each illustrates:
How initiative came about
What the need was
What was done
How did it help
Quick guide and aide memoir on eleven KM techniques
All eleven are techniques that encourage learning before, during and after everything they do
Postcards are downloadable from KfH website
Aims of Knowvember:
To inspire knowledge management during November
Another way in which libraries can contribute towards the delivery of high-quality care
Highlight and showcase how libraries can mobilise evidence and organisational knowledge
Browse our Padlet wall for inspiration
See what other people are pledging to do during Knowvember
Thunderclap will send out one tweet simultaneously on 1st November
Aims to amplify and promote our message and encourage people to find out more