The document discusses the ISO 30401 standard for knowledge management. It provides an overview of the standard's structure and key sections. The standard aims to improve KM practices without constraining its development. It contains requirements, guiding principles, and annexes. The guiding principles state that KM must account for the nature of knowledge and culture's critical role. It should also focus on objectives, adapt to organizations, and involve shared understanding through interactions. The standard presents a holistic and flexible approach to establishing effective KM.

1. AN INSIDER GUIDE TO THE
KNOWLEDGE MANAGEMENT
STANDARD
Judy Payne @judypayne linkedin.com/in/judypayne
FROMTHE HORSE’S MOUTH:

3. Galveston, TX

4. We want to improve the
understanding and practice of KM,
without stifling its development,
dumbing it down, or constraining its
scope.

6. Introduction
Requirements
Annexes
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organisation
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance evaluation
10. Improvement

9. GUIDING PRINCIPLES
 Nature of knowledge
 Value
 Focus
 Adaptive
 Shared understanding
 Environment
 Culture
 Iterative

10. I can live with that…

11. SURPRISES
In KM, culture is
everything.
Culture is an output of
governance. Governance is
everything.

12. SURPRISES
Knowledge flow
écoulement, flux, circulation,
courant, déroulement,
fleuve…

13. SURPRISES
‘knowledge transfer’ has the
connotation of ‘move’ rather
than ‘copy’.
Hebrew speaker.

14. SURPRISES
 WG1Terminology
 WG4 Workforce
management
 WG6 Knowledge
management
 WG7 Human capital
reporting
 WG8 Diversity and inclusion
 WG11 Learning and
development
Judy, to your
eyes, what
would be the
attributes of an
inclusive
management of
knowledge?

15. GUIDING PRINCIPLES
 Nature of knowledge – intangible, complex, created by people
 Value – impact on organisational objectives, purpose, etc.
 Focus – on organisational objectives/the way knowledge is
created and used
 Adaptive – no one-size-fits-all/develop own working definitions
 Shared understanding – needs interactions between people
 Environment – knowledge cannot be managed directly
 Culture – critical
 Iterative – incorporate learning and feedback

16. GUIDING PRINCIPLES
nature of knowledge
iterative value
focus
adaptive
shared understanding
environment
culture KM

17. ANNEXES
Annex A
The knowledge spectrum
Annex B
KM and adjacent disciplines
Annex C
KM culture
KM covers everything from codified knowledge to
intuition and ideas that are difficult to articulate
Relationships between KM and IM, data, business
intelligence, CRM, learning and development, etc.
What a KM culture looks like and the factors that
influence it

18. KM-SPECIFIC REQUIREMENTS
Human interaction
Representation
Combination
Internalisation and learning
knowledge conveyance
and transformation
knowledge development KM enablers
KM culture
Acquiring new knowledge
Applying current knowledge
Retaining current knowledge
Handling outdated or invalid knowledge
Human capital
Processes
Technology and infrastructure
Governance
KM culture

19. https://www.iso.org/standard/68683.html
or search for ISO 30401
search for BSI
webinar KM
standard
TO BUY OR NOTTO BUY?

20. WHAT NEXT?
KM guide/code of
practice
?
KM vocabulary
?