It’s simple. It’s fast. It’s productive. Deploying an IT monitoring solution has never been easier when you follow the IT monitoring playbook from U.S. Cellular. Learn how U.S. Cellular reduced project costs related to infrastructure management by 50 percent while getting 80 percent of the monitoring requirements knocked out for projects without intervention. This case study will also touch on how U.S. Cellular retired its IBM Tivoli deployment six months ahead of schedule. For more information, please visit http://cainc.to/Nv2VOe

1. Case Study: U.S. Cellular Shares Its
Playbook for Efficient IT Monitoring
Kevin Martin
DevOps: Agile Ops
US Cellular
Senior Manager, Enterprise Infrastructure
Session Number – DO5X136S
@kmm522
#CAWorld

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© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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U.S. Cellular Shares Its Playbook for Efficient IT
Monitoring
It’s simple. It’s fast. It’s productive. Deploying an IT
monitoring solution has never been easier when you
follow the IT monitoring playbook from U.S. Cellular.
Learn how U.S. Cellular reduced project costs related to
infrastructure management by 50 percent while getting
80 percent of the monitoring requirements knocked out
for projects without intervention. This case study will
also touch on how U.S. Cellular retired its IBM Tivoli
deployment six months ahead of schedule.
Kevin Martin
Sr. Manager Enterprise
Infrastructure

4. 4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Agenda
WHO IS US CELLULAR
THE CHANGING LANDSCAPE
QUESTIONS?
CHANGING TOOLS
CHANGING SKILLS
CHANGING PROCESSES
1
2
3
4
5
6

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5th Largest Telco in U.S.
4.9M Customers in 26 States
$4 Billion in Revenue
One of the Industry's Highest
Customer Satisfaction and Loyalty Ratings

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Headcount Pressure Tools are Changing
2015
• Mobile Applications
• Device Financing
• New Devices
More
Products
and Services
The Market is Agile and Changing Fast
Our Landscape is Changing

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3
Look at 3 Areas to be Faster and Cheaper:
• Tools
• Skills
• Process

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• Extremely Complex Tools
• Multiple Training Classes Required
• Technical Domain Teams Didn’t Use Them
Challenge
• Intuitive Interfaces and Reports
• Can be Implemented and Operated with no
Training
• Technical Teams Rely on and Trust the Data
RESULT
Tools – Intuitive, Simple, Reliable

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Screenshot
Dashboards That are Actionable and Meaningful

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• Team Members Know Their Tools, not What They
are Monitoring
• Not Connecting Their Capability with the Business
• If it isn’t a Requirement, it Doesn’t Get Done.
Challenge
• Proactively Identifying Gaps
• Reduce Requirements Gathering by 80%
• Assist in the Incident Process by Understanding Their
Tools and Where to Look for Causes of Outages
• Better Cross-Domain Relationships
RESULT
• Positions filled by experienced
internal IT professionals
• Attracting the best internal talent
• Understanding where the pains are
and how to help
• Multi-skilled people
Know Your Companies Technology and Business

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Understanding How Multiple Technologies Work
Screenshot

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Processes – Fix Yours, Get Engaged in Others
• New Projects were Like Starting from Scratch
• No Proactive Engagement in Other Key
Processes
• No Documentation
• Limited Who Could do Specific Work
Challenge
• Standard Monitoring Templates Documented
• Standard for ITSM Change, Incident & Problem
Management Processes
• 80% Reduction in Required Project Meetings
• 500% Increase in Domain Level Continual
Improvement
RESULT

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Unique Visibility to Data and Information
Screenshot

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How US Cellular Transformed its Monitoring Capability
Stand Out from the Pack
2
3
4
Jack of All Trades: Understand What You
are Monitoring
Improve Time To Market: New
Monitoring in Minutes, not Days
Standards: Enable Team With
Consistency and Repeatability
Make a Difference: Unique Knowledge
and Data Access to Make a Difference
Change Team Skills
Intuitive Tools
1
Processes and Documentation
Engage in IT Operations

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Recommended Sessions
SESSION # TITLE DATE/TIME
DO5T27T Introduction to CA Virtual Network Assurance 11/19/2015 at 3:45 pm
DO5X213L
Increase Your Speed to Manage with CA Performance
Management Self Certification
11/19/2015 at 4:30 pm
DO5T17S
University of Chicago Achieves High Availability through
a Centralized and Service Centric Approach to IT
Monitoring
11/19/2015 at 4:30 pm
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Must-See Demos
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Follow Conversations At…
Smart Bar
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Capacity Manager
Theater 5

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Q & A

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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15