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QR Codes:
The Bridge Between Offline and Online
Agenda

 Definition
 Quick Background
 QR codes vs. Microsoft Tags
 Static vs. Dynamic
 Real World Examples: Pros and Cons
 Brand Examples
 Our QR Campaign
HISTORY OF QR CODES
What are QR Codes?

A Quick Response (QR) code is a two-
dimensional code that can be scanned
by smartphone cameras to
automatically pull up text, photos,    Scan or visit:
videos, music and URLs.                http://bit.ly/ig0hnB.qr
                                       for more information
Quick Background

 Born out of necessity, bar codes could only store limited
 amount of information
 Developers tried to expand on the current number of bars
 within a bar code and how positioning resides in order to
 allow larger data capacity
 Created in 1994 by a subsidiary of Toyota, Denso-Wave.
 Initially used for tracking parts in vehicle manufacturing.
Bar Code vs. QR Code: Data Capacity

 A total of 7,089 characters can be encoded in one
 symbol alone.
 The typical barcode can only hold a maximum of 20
 digits, whereas the QR-Code can hold up to 7,089
 characters
How does it work?




 Smartphone   QR Reader (mobile app)   QR Code
Marries offline and online content

Direct users to various information
and locations via easy to use
“scanner” applications.
Where are QR codes applicable?

 Magazines
 Business Cards
 Posters
 Shirts
 Storefront
 Windows
 Billboards
 Etc.
Codes vs. Tags

Microsoft Tags               QR Codes
  http://tag.microsoft.com     http://en.wikipedia.org/wi
     Consistent reader         ki/QR_code
     Free to sue                  Open-source allowing for
     Built-in Analytics           many types of readers
Static vs. Unique – what's the diff?

Static QR Codes                               Unique QR Code
   Intended for public use (not                 Intended for a specific
   targeted to an individual)                   individual
   Serves up generic content                    Serves up generic or highly
   that is available to a public                personalized content
   audience                                     Provides advanced
   Provides basic reporting:                    reporting / data
   number of scans, time of                         scanner’s name/address, time/date of scans,
                                                    repeated scans, phone’s OS, conversions
   each scan, phone’s OS                        Great for use in direct mail campaigns and
                                                other personalized marketing collateral
  Great for use on billboards, store signs,
  POS materials, in mass media/print
Static vs. Unique Examaples

Static QR Codes   Unique QR Code
Pros and Cons

REAL WORLD APPLICATIONS
Example Implementation Types
QR Code Usage              Resulting Action
Coupon Distribution        User acquires coupon digitally & instantly
App Installation           User is instantly navigated to the app store
Content Distribution       User is instantly navigated website, video or other
                           digital content
Social Engagement          User “shares”, “checks-in” or “likes” on specified
                           social networking platform.
Content Participation User is entered into a contest


Many other applications:
• Bookmark a URL                           • Create contact (vcard / mecard)
• Make a phone call                        • Create vCalendar Event
• Send SMS                                 • Find on Google / Bing Maps
• Send Email
• Send Tweet
Use QR Codes Appropriately
Use QR codes appropriately with all considerations
accounted for, otherwise your campaign will fail
Considerations

 Placement / Visibility
 Ease of Scanning
 Incentive / Benefit to Scanning
 Visual Differentiation from Other QR Codes
 User experience based on scanner used
 Entire Experience Post-Scan
 Track Usage of Tags / QR Codes
   Use campaign tags in URLs prior to generating QR codes
Placement / Visibility / Differentiation
What context is the user in? Mindset? Time? Environment?
Ease of Scanning
Can someone scan a code displayed on a moving bus?
Incentive / Benefit to Scanning

Why should someone scan your QR code?
QR Codes on Websites
If QR Code is displayed on a website:
    Provide a clickable link to download the reader
    Provide an alternative for those without smartphones
QR Code Generators

 Many QR code generators Exists
   http://2d-code.co.uk/qr-code-generators/


 How to use Bit.ly QR codes
   http://mashable.com/2010/10/13/bit-ly-qr-codes/


 2-d Codes: 10 Commandments for Marketers
   http://mashable.com/2011/01/28/qr-code-business-tips/
QR Code Design Recommendations
Best Practice        Notes
Add Color Palette Does not have to be standard black and white in
                     order to be scanned. You can embed multiple colors
                     and apply a color gradient without affecting scan
                     ability.
Soften Edges         Softening up the edges will definitely make the code
                     appear more friendly and approachable.
Incorporate          Placing an image in front of the code, you imbue the
Dimensionality       code with a sense of depth. An ordinary barcode
                     suddenly becomes a form of artwork,

Generate with        Up to 30% of a QR code’s data can be missing or
30% Error            obstructed, and still be scanned. QR codes can be
                     generated with 0%, 10%, 20% or 30% error correction
Correction           rates built in.
QR Code Art & Design
More Info


                                                             QR code info:
                                                             https://www.box.net/s
                                                             hared/9j2exv41k7




http://www.slideshare.net/PSFK/psfk-presents-future-of-mobile-tagging-report
BRAND EXAMPLES
Starbucks

 Startbucks allows customers to pay
 using a mobile phone application.

 The QR code is scanned by Baristas
 to make the transaction.
Audi

 Audi commemorating 100
 years of car manufacturing
 by building a QR that was
 159 square meters.

 The QR code was promoted
 by a video.

 The code led users to the
 Audi’s mobile site, which
 included a flash
 introduction that notified
 users of the milestone.
UNICEF

 Microsoft Tags are added to water coolers.

 Scanning the Mobile Tag will launch an
 application that will show some of the areas
 where UNICEF is conducting clean water
 campaigns.

 Clicking on a locale will show the user the
 same water cooler jug, except this jug will be
 filled with the water from the location rather
 than the pristine, clean water they’re lucky
 enough to have in their office.

 It will also display facts about water use in
 the destination and offer the user a chance
 to donate.

 As more funds are donated to a given
 campaign, the water jug displayed will
 become clearer. Once the fundraising target
 has been met, the water will become as clear
 as the water in the office water cooler.
Calvin Klein Jeans

 QR Codes promoted on
 billboards

 Codes link users to a video
 of their new campaign. The
 mobile page includes links
 to Calvin Klein’s Facebook
 Page and Twitter account.
Neatorama & Mental_Floss

 QR Codes Scavenger Hunt.

 @neatorama and @mental_floss
 tweets starting locations at
 1030am.

 When followers arrive. They scan
 the QR code for the next
 location.

 Random prizes are given out to
 individuals throughout the hunt.
QR codes in action

OUR CAMPAIGN
The QR Code Campaign Approach

  Discovery &
                       Logistics        Creation   Execution   Maintenance
    Strategy

     Goals         Internal Resources   Create     Launch       Maintain


    Audience           Timeline          DACs      Promote      Measure


    Baseline          Media Buys


Keyword Research


   Alignment
Our Campaign: Discovery & Strategy

 Define Goals
   Education team BOL on QR Codes
   Drive awareness of the brown bag presentation
   Encourage sign ups via online form (conversions)
 Brainstorm on getting team members to sign up for
 our QR presentation
 Word of mouth
 Outlook invitations
 QR Flyers
Our Campaign: Logistics

 Generate QR codes
 Create flyers
   Write emotional,
   educational, humorous,
   offensive statements
   enticing the individual to
   scan the code
 Create Marketo landing
 page / emails
 Baseline analytics
Our Campaign: Execution

 Place flyers in 4 points around the office
   Main entrance door
   The Pit
   Mike’s office window
   Door to the hallway (west end of the office, close to Thad)
 Send confirmation emails
   Upon sign up
   Reminder to attend, 1 day before presentation
Our Campaign: Results
Our Campaign: Results

 29 total scans
 6 Brown Bag      14 scans   6 scans
 signups
 ? Number of
 attendees



                             6 scans
                  3 scans
Our Campaign: Lessons Learned

 Scanning QR codes is a task. An extra step.
 Need a unique message to grab the individual. What’s in it
 for me?
 Make sure you baseline your campaign
 No way to block specific mobile devices from registering via
 analytics (testing)
 Sabotage is real!
    Coloring in dots on QR code
    Pasting other QR codes onto your flyer
    Copycats
Our Campaign: Lessons Learned

 Sabotage is real!
Thank You! Questions?

QUESTIONS ???
Note: Slides from today’s webinar will be sent to all attendees.




                              @BOLSocial                     Request a 1-on-1 Strategy Lab
                                                             http://www.businessol.com/labs
QR Codes - The Basics, plus recommendations for how to use them

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QR Codes - The Basics, plus recommendations for how to use them

  • 1. QR Codes: The Bridge Between Offline and Online
  • 2. Agenda Definition Quick Background QR codes vs. Microsoft Tags Static vs. Dynamic Real World Examples: Pros and Cons Brand Examples Our QR Campaign
  • 4. What are QR Codes? A Quick Response (QR) code is a two- dimensional code that can be scanned by smartphone cameras to automatically pull up text, photos, Scan or visit: videos, music and URLs. http://bit.ly/ig0hnB.qr for more information
  • 5. Quick Background Born out of necessity, bar codes could only store limited amount of information Developers tried to expand on the current number of bars within a bar code and how positioning resides in order to allow larger data capacity Created in 1994 by a subsidiary of Toyota, Denso-Wave. Initially used for tracking parts in vehicle manufacturing.
  • 6. Bar Code vs. QR Code: Data Capacity A total of 7,089 characters can be encoded in one symbol alone. The typical barcode can only hold a maximum of 20 digits, whereas the QR-Code can hold up to 7,089 characters
  • 7. How does it work? Smartphone QR Reader (mobile app) QR Code
  • 8. Marries offline and online content Direct users to various information and locations via easy to use “scanner” applications.
  • 9. Where are QR codes applicable? Magazines Business Cards Posters Shirts Storefront Windows Billboards Etc.
  • 10. Codes vs. Tags Microsoft Tags QR Codes http://tag.microsoft.com http://en.wikipedia.org/wi Consistent reader ki/QR_code Free to sue Open-source allowing for Built-in Analytics many types of readers
  • 11. Static vs. Unique – what's the diff? Static QR Codes Unique QR Code Intended for public use (not Intended for a specific targeted to an individual) individual Serves up generic content Serves up generic or highly that is available to a public personalized content audience Provides advanced Provides basic reporting: reporting / data number of scans, time of scanner’s name/address, time/date of scans, repeated scans, phone’s OS, conversions each scan, phone’s OS Great for use in direct mail campaigns and other personalized marketing collateral Great for use on billboards, store signs, POS materials, in mass media/print
  • 12. Static vs. Unique Examaples Static QR Codes Unique QR Code
  • 13. Pros and Cons REAL WORLD APPLICATIONS
  • 14. Example Implementation Types QR Code Usage Resulting Action Coupon Distribution User acquires coupon digitally & instantly App Installation User is instantly navigated to the app store Content Distribution User is instantly navigated website, video or other digital content Social Engagement User “shares”, “checks-in” or “likes” on specified social networking platform. Content Participation User is entered into a contest Many other applications: • Bookmark a URL • Create contact (vcard / mecard) • Make a phone call • Create vCalendar Event • Send SMS • Find on Google / Bing Maps • Send Email • Send Tweet
  • 15. Use QR Codes Appropriately Use QR codes appropriately with all considerations accounted for, otherwise your campaign will fail
  • 16. Considerations Placement / Visibility Ease of Scanning Incentive / Benefit to Scanning Visual Differentiation from Other QR Codes User experience based on scanner used Entire Experience Post-Scan Track Usage of Tags / QR Codes Use campaign tags in URLs prior to generating QR codes
  • 17. Placement / Visibility / Differentiation What context is the user in? Mindset? Time? Environment?
  • 18. Ease of Scanning Can someone scan a code displayed on a moving bus?
  • 19. Incentive / Benefit to Scanning Why should someone scan your QR code?
  • 20. QR Codes on Websites If QR Code is displayed on a website: Provide a clickable link to download the reader Provide an alternative for those without smartphones
  • 21. QR Code Generators Many QR code generators Exists http://2d-code.co.uk/qr-code-generators/ How to use Bit.ly QR codes http://mashable.com/2010/10/13/bit-ly-qr-codes/ 2-d Codes: 10 Commandments for Marketers http://mashable.com/2011/01/28/qr-code-business-tips/
  • 22. QR Code Design Recommendations Best Practice Notes Add Color Palette Does not have to be standard black and white in order to be scanned. You can embed multiple colors and apply a color gradient without affecting scan ability. Soften Edges Softening up the edges will definitely make the code appear more friendly and approachable. Incorporate Placing an image in front of the code, you imbue the Dimensionality code with a sense of depth. An ordinary barcode suddenly becomes a form of artwork, Generate with Up to 30% of a QR code’s data can be missing or 30% Error obstructed, and still be scanned. QR codes can be generated with 0%, 10%, 20% or 30% error correction Correction rates built in.
  • 23. QR Code Art & Design
  • 24. More Info QR code info: https://www.box.net/s hared/9j2exv41k7 http://www.slideshare.net/PSFK/psfk-presents-future-of-mobile-tagging-report
  • 26. Starbucks Startbucks allows customers to pay using a mobile phone application. The QR code is scanned by Baristas to make the transaction.
  • 27. Audi Audi commemorating 100 years of car manufacturing by building a QR that was 159 square meters. The QR code was promoted by a video. The code led users to the Audi’s mobile site, which included a flash introduction that notified users of the milestone.
  • 28. UNICEF Microsoft Tags are added to water coolers. Scanning the Mobile Tag will launch an application that will show some of the areas where UNICEF is conducting clean water campaigns. Clicking on a locale will show the user the same water cooler jug, except this jug will be filled with the water from the location rather than the pristine, clean water they’re lucky enough to have in their office. It will also display facts about water use in the destination and offer the user a chance to donate. As more funds are donated to a given campaign, the water jug displayed will become clearer. Once the fundraising target has been met, the water will become as clear as the water in the office water cooler.
  • 29. Calvin Klein Jeans QR Codes promoted on billboards Codes link users to a video of their new campaign. The mobile page includes links to Calvin Klein’s Facebook Page and Twitter account.
  • 30. Neatorama & Mental_Floss QR Codes Scavenger Hunt. @neatorama and @mental_floss tweets starting locations at 1030am. When followers arrive. They scan the QR code for the next location. Random prizes are given out to individuals throughout the hunt.
  • 31. QR codes in action OUR CAMPAIGN
  • 32. The QR Code Campaign Approach Discovery & Logistics Creation Execution Maintenance Strategy Goals Internal Resources Create Launch Maintain Audience Timeline DACs Promote Measure Baseline Media Buys Keyword Research Alignment
  • 33. Our Campaign: Discovery & Strategy Define Goals Education team BOL on QR Codes Drive awareness of the brown bag presentation Encourage sign ups via online form (conversions) Brainstorm on getting team members to sign up for our QR presentation Word of mouth Outlook invitations QR Flyers
  • 34. Our Campaign: Logistics Generate QR codes Create flyers Write emotional, educational, humorous, offensive statements enticing the individual to scan the code Create Marketo landing page / emails Baseline analytics
  • 35. Our Campaign: Execution Place flyers in 4 points around the office Main entrance door The Pit Mike’s office window Door to the hallway (west end of the office, close to Thad) Send confirmation emails Upon sign up Reminder to attend, 1 day before presentation
  • 37. Our Campaign: Results 29 total scans 6 Brown Bag 14 scans 6 scans signups ? Number of attendees 6 scans 3 scans
  • 38. Our Campaign: Lessons Learned Scanning QR codes is a task. An extra step. Need a unique message to grab the individual. What’s in it for me? Make sure you baseline your campaign No way to block specific mobile devices from registering via analytics (testing) Sabotage is real! Coloring in dots on QR code Pasting other QR codes onto your flyer Copycats
  • 39. Our Campaign: Lessons Learned Sabotage is real!
  • 40. Thank You! Questions? QUESTIONS ??? Note: Slides from today’s webinar will be sent to all attendees. @BOLSocial Request a 1-on-1 Strategy Lab http://www.businessol.com/labs