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WHITEPAPER / SOCIAL




Facebook’s Best Kept Secret:
Building Conversions and
Revenue with Ads for Fans
Facebook advertising is about much more than posting. If you aren’t
optimizing Ads for Fans, it can be costing you conversions and revenue.

By Justin Kistner, Director of Social Products, Webtrends
At a Glance

      Business Trend




      At Issue




      Business Solution




            cost per fan, at a minimum.


            marketing performance report.




WHITEPAPER / SOCIAL                         2
FACEBOOK’S BEST KEPT SECRET: BUILDING
      CONVERSIONS AND REVENUE WITH ADS FOR FANS




      From community site to performance environment




                 NE T U.S. DISPL AY A D R E V ENUE: SOURCE: EM A R K E TER; SEP TEMBER 20, 2011




      Then why aren’t you getting better campaign results?


      This is a good, because customers buy 36 percent more products and services from a brand after becoming a




WHITEPAPER / SOCIAL                                                                                               3
about Facebook ads.


      WH AT CLICKS, WH AT COSTS. SOCIA BILIT Y IND E X . SOURCE: WEBTR ENDS, 2011.




      engagement, use status updates to ask fans for their opinion or preference. When it’s time to push offers,




WHITEPAPER / SOCIAL                                                                                                4
Who is a fan?
                                   Who Uses Facebook?




                                   Source: http://www.istrategylabs.com/2010/01/facebook-
                                   demographics-and-statistics-report-2010-145-growth-in-1-year/




      UNDERSTANDING ADS FOR FANS
                                    There are three common approaches to




                                    brand," to gain fans.




WHITEPAPER / SOCIAL                                                                                5
Cold call targeting averages
                                       .05 percent CTR. Ads for Fans
                                       reap a .35 percent CTR.
                                       That’s 7X greater.




      A BUCKET PLAN FOR SUCCESS ON FACEBOOK


      best return on investment.




      buckets are advised.




      The Nurture Fans


      The Acquire Fans

      budget for acquisition.

      The Friend of Fan




WHITEPAPER / SOCIAL                                                    6
creative refreshes.



      DRIVING TRAFFIC FOR ADS FOR FANS




                                                            “ Gordmans, an Omaha-
                                                            based apparel and home
      for engagement.                                       fashions retailer, ran a highly
                                                            targeted Sponsored Like ad
                                                            against the regions where they
                                                            have 68 retail locations, a
                                                            female demographic, and
                                                            interest terms for bargain
                                                            hunting.

                                                            While most Facebook ads are
                                                            lucky to get a 0.05% click-
                                                            through rate (CTR), this
                            pages, events or custom tabs.   campaign drove a 0.40% CTR


                                                            it was still generating 0.220%
                                                            CTR. Generally, anything at or
                                                            above 0.1% is highly
                                                            optimized!

                                                            Sponsored Likes also
                                                            decreased the cost per click
                                                            by 70% and cost per fan by
                                                            83% overall. That’s like getting
                                                            a 77% discount off from
                                                            Facebook!

                                                            To read the entire Gordmans Facebook
                                                            case study, go to www.webtrends.com




WHITEPAPER / SOCIAL                                                                                7
TRACKING CAMPAIGN ACTIVITY AND CONVERSIONS
      FROM FACEBOOK




      the industry.




      CHOOSING A ROBUST ANALYTICS SOLUTION FOR
      FACEBOOK ADVERTISING




             on Facebook fan pages




      ad rotation.




WHITEPAPER / SOCIAL                                8
marketers a comprehensive view of all
                              digital marketing performance.




                             ROLLING UP FACEBOOK DATA
                             INTO A UNIFIED PERFORMANCE
                             REPORTING




      ABOUT WEBTRENDS INC.




WHITEPAPER / SOCIAL                                                   9

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Building Revenues & Conversations Using Facebook Fan Ads

  • 1. ® WHITEPAPER / SOCIAL Facebook’s Best Kept Secret: Building Conversions and Revenue with Ads for Fans Facebook advertising is about much more than posting. If you aren’t optimizing Ads for Fans, it can be costing you conversions and revenue. By Justin Kistner, Director of Social Products, Webtrends
  • 2. At a Glance Business Trend At Issue Business Solution cost per fan, at a minimum. marketing performance report. WHITEPAPER / SOCIAL 2
  • 3. FACEBOOK’S BEST KEPT SECRET: BUILDING CONVERSIONS AND REVENUE WITH ADS FOR FANS From community site to performance environment NE T U.S. DISPL AY A D R E V ENUE: SOURCE: EM A R K E TER; SEP TEMBER 20, 2011 Then why aren’t you getting better campaign results? This is a good, because customers buy 36 percent more products and services from a brand after becoming a WHITEPAPER / SOCIAL 3
  • 4. about Facebook ads. WH AT CLICKS, WH AT COSTS. SOCIA BILIT Y IND E X . SOURCE: WEBTR ENDS, 2011. engagement, use status updates to ask fans for their opinion or preference. When it’s time to push offers, WHITEPAPER / SOCIAL 4
  • 5. Who is a fan? Who Uses Facebook? Source: http://www.istrategylabs.com/2010/01/facebook- demographics-and-statistics-report-2010-145-growth-in-1-year/ UNDERSTANDING ADS FOR FANS There are three common approaches to brand," to gain fans. WHITEPAPER / SOCIAL 5
  • 6. Cold call targeting averages .05 percent CTR. Ads for Fans reap a .35 percent CTR. That’s 7X greater. A BUCKET PLAN FOR SUCCESS ON FACEBOOK best return on investment. buckets are advised. The Nurture Fans The Acquire Fans budget for acquisition. The Friend of Fan WHITEPAPER / SOCIAL 6
  • 7. creative refreshes. DRIVING TRAFFIC FOR ADS FOR FANS “ Gordmans, an Omaha- based apparel and home for engagement. fashions retailer, ran a highly targeted Sponsored Like ad against the regions where they have 68 retail locations, a female demographic, and interest terms for bargain hunting. While most Facebook ads are lucky to get a 0.05% click- through rate (CTR), this pages, events or custom tabs. campaign drove a 0.40% CTR it was still generating 0.220% CTR. Generally, anything at or above 0.1% is highly optimized! Sponsored Likes also decreased the cost per click by 70% and cost per fan by 83% overall. That’s like getting a 77% discount off from Facebook! To read the entire Gordmans Facebook case study, go to www.webtrends.com WHITEPAPER / SOCIAL 7
  • 8. TRACKING CAMPAIGN ACTIVITY AND CONVERSIONS FROM FACEBOOK the industry. CHOOSING A ROBUST ANALYTICS SOLUTION FOR FACEBOOK ADVERTISING on Facebook fan pages ad rotation. WHITEPAPER / SOCIAL 8
  • 9. marketers a comprehensive view of all digital marketing performance. ROLLING UP FACEBOOK DATA INTO A UNIFIED PERFORMANCE REPORTING ABOUT WEBTRENDS INC. WHITEPAPER / SOCIAL 9