2. Our mission is to enable our customers to
improve their business and their bottom
line by unleashing the collective power of
their people through collaboration.
3. WHO IS IVCi / WHY IVCi?
• Founded in 1995
• Platinum Polycom Partner since 2003
• National Presence
• 165+ employees / 20+ Sales Reps
• Sales Engineers, Systems Engineers, Collaboration Infrastructure Architects,
Project Managers, Field Technicians, Programmers, Sales Directors & Regional
Sales VP’s
• Privately Held, Profitable & Flexible
• 15% Growth in 2014
• Can process orders quickly
• Video Solution Offerings
• Video Conferencing/TelePresence
• Audio-Visual Integration
• Managed Video Services / Cloud Video Services
• 24/7 Helpdesk
• Received a 98% Satisfaction Rating in 2014 Boston Research Survey
6. SUPPORT SERVICES
98% Customer Satisfaction Rate From
Boston Research Survey
Expertly Trained Helpdesk Staffed 24/7
Active Monitoring and On-Site Contracts
with SLA Process in Place
Dispatch Technicians on a Nationwide Platform
7. OUR TEAM OF EXPERTS
Collaboration Infrastructure Engineer Audio Visual Engineer
• 127 MCU installations to date
• Polycom ACE’s Certified
• 40 hours/month consulting with
IVCi’s largest customers
• 38 new collaboration
environments designed
monthly
• Certifications from
• Polycom
• InfoComm
• AMX
• Crestron
8. OPERATIONAL EXPERTS IN VISUAL COLLABORATION
Average Monthly Managed Meetings: 6500
Average Telephone Support Volume: 568
calls/week
Average Response Time: 4.69 seconds
9. Software and Virtualization
Large Scale Video & Infrastructure
Deployments
Video Embedded in Business
Applications
IVCi IS PREPARED FOR THE FUTURE OF
COLLABORATION
10. Effective collaboration solutions - browser to boardroom
Seamless integration of collaboration technologies - mobile, desktop
and Conference workspaces - On-prem, Cloud and Hybrid Solutions
Focus on user experience; ease of use, consistent interface and
managed support
Data in multiple forms is easily viewed, shared, and manipulated
VISUAL COLLABORATION
PHILOSOPHY
12. PARTNER WITH IVCi
o Over 18 years of visual collaboration experience
contributes unique industry expertise to every project
o Eco-System Partners Partner
o 12 Years Platinum Polycom Collaboration partner
o Our comprehensive team of professionals provides a
one-stop shop for any implementation
o Time-tested processes and procedures coupled with
our unique project management software
Realize a greater peace of mind by partnering with IVCi!
16. IVCi Cloud Video Experience
THE CLOUD SOLUTION - SCALABILITY
VaaS
Instant Activation
Receive an email and configure your system in minutes
Video For All!
All Users can be equipped with a personal video
account And pay only for those who use it.
Collaboration Meeting Rooms
Virtual collaboration meeting rooms that scale to as
many participants as necessary.
Global Access with Smart Roaming
Global quality assured network with intelligent access
to closest point of presence.
17. Why IVCi?
+Experiences
• Visual Collaboration Expertise
• Design complex Integrated solutions - Browser to Boardroom
• Solid Service Delivery Methodology
• Cloud service provider for over 12 years
Notas do Editor
IVCi has been profitable since inception, 1995. 175 employees.
Much of what we do is helping organizations connect to others via video conferencing. This is not an easy task. Its not like your cell phone where you dial a number and the call is automatically negotiated across carriers, networks, etc. Much of business video lives in islands and it can be challenging to traverse these islands. So while you might be using your own network for video, another company might be working with AT&T. We can make the cross network connection possible. We will talk more about that later on.
IVCi has consistently focused on creating innovative services to help our customers make the most out of their collaboration investment as well as tailoring to their specific needs. In 2013 we are developing proactive monitoring services to help keep customer AV rooms up and running.
Helpdesk supports all the products and services we offer. This includes but is not limited to the following: display devices, audio devices, control systems, video conference systems, network infrastructure and video infrastructure.
Managed Care On-Site On-Site Support
Next day on-site, 24 x 7 telephone support, parts replacement (for Polycom / Cisco only), software upgrades & updates
Active Care Unique Preventative Maintenance
Identifies potential issues with an AV room long before they have an opportunity to disrupt a meeting
Tickets are created and categorized by severity, which is tied to an internal Service Level Agreement (SLA) that is monitored by management.
Helpdesk provides a guaranteed one hour response time for telephone technical support during business hours; however, 85% of calls are answered within three minutes.
Here is an example of 2 members of our technical team.
Some pretty amazing statistics from our MVE team.
Many collaboration solutions are entirely software based now and can run on standard-off the shelf servers. In many cases, these same applications can be loaded on cloud based virtual servers. These servers can be brought online instantly and billed only based on usage. With video conferencing specifically, another server and more licenses can be added easily to allow more people within an organization to utilize video.
Another video trend is “Video in more places”. As these products get less expensive and video becomes more ubiquitous, organizations are looking to deploy more video in more places. IVCi continues to develop products and services to make it easier to give more people access to visual collaboration.
As video becomes more prevalent, teams are wanting to be able to collaborate from within their native applications. For example, hospitals are implementing electronic health systems and video conferencing embedded in those applications would help add collaboration to their standard workflow. IVCi is exploring ways to provide that connection between applications and video.
