Time and Stress Management: Mindset for Success | Webinar 05.20.15

Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
@BizLibrary
Eve Ash
Motivational Psychologist and
CEO of Seven Dimensions
eve@7dimensions.com.au
@EveAsh
#BIZWEBINAR

Improve employee performance with the largest
and fastest-growing library of training videos.

A. Very enthusiastic
B. Quite positive
C. Not sure
D. Mildly concerned
E. Very worried / anxious
How do you feel about the future?

1. Practical strategies you can use in your personal
and work life to reduce stress
2. A powerful tool to share with your team to
achieve goals
3. That you feel more positive about your future by
being in control
Time and Stress Management | Mindset for Success
EVE’S AIM FOR TODAY … that you take away:

A. Work overload
B. Health/stress issues
C. Family/personal pressures
D. Problematic relationships at work
E. Nothing major
What are your top challenges right
now?

We often feel short of time
…and stressed.
Is it out of our control?

angry, moody, negative…
unmotivated, uncaring, unfair …
selfish, biased, intolerant, don’t listen…
Difficult people

I can’t help but react
I just look at her and feel angry
He is so unreasonable it drives me crazy
My Reactions and
Emotions

Confidence
Two attitudes for success
Persistence

Black Box of My Mind
My internal scripts impact my performance

Positive Scripts
“It’s a good year and I feel great”
“I love a chance to improve our results”
“I enjoy helping others achieve their
goals”
“I am confident we will succeed”

Negative Scripts
“This is such a demanding role”
“I get disappointed with some people”
“I am overloaded”
“I’m too tired to … I wish…”

Negative Scripts
Poor culture
PEOPLE DO NOT achieve their potential.
… contagious, keep you
stuck in the past

• Past
• Habit
• Culture
• Stuck
• Fear
SABOTAGE SCRIPTS
Where from?

Fear Factor
• I don’t want to make a mistake
• I worry about the outcome
• They might react badly
• He might not like me
• She might dislike my work
• The proposal might get rejected

Types of Fear
• Fear of embarrassment
• Fear of failure
• Fear of not being liked

The Negative Land of W
Wishing
I wish we had more time, more staff, more budget.
I wish I was still on holidays. I wish it was Friday.
Whining
I’m under too much pressure. People don’t realize
how much effort this takes.
Wasting Time
There’s plenty of time. It can wait... A coffee first.

Wanting to Achieve
I want to improve. We can make this happen.
Willing to Learn
I will learn new ways. We can benchmark against
others. We can learn from this. Everyone can
improve.
Working Effectively
Our goals are clear. We’ll be efficient. I won’t
procrastinate.
The Positive Land of W

 Comfortable with overload
 Willing to help and do extra
 Caring and empathic
VS
o Frustrated or annoyed
o Moody or uncaring
o Too busy or too tired
CHOOSE your mood

This report is going to be a nightmare.
I can’t handle this.
It’ll go badly.
Rewrite
Negative Scripts
(c) Eve Ash eveash.com
I’m going to enjoy solving this.
This is going to be a challenge.
I’m in control of my work.

I feel anxious.
I get upset by negative people.
I feel overloaded and stressed.
Rewrite
Negative Scripts
I will go for a walk and refresh!
I will complete one task right now.
I will be calm and professional.

• I will do well.
• I am enthusiastic.
• I will engage others.
• I know my subject matter.
• I’m going to enjoy this challenge.
• I will keep moving forward to get results.
• I am well prepared, organized and feeling good!
• I am going to feel great when I achieve my goal.
Managing myself for success
Turn Obstacles into Opportunities

Zip! Zing! Zest! BEING SPECIAL
Unanticipated
Delighted
FRIENDLY, OPEN, POSITIVE
Pleased
UNTHINKING/FLAT
Communication
Not OK, ‘after taste’
INADEQUATE
Moody / Stressed
 Poor response
YOUR LEVEL  CONTAGIOUS RESPONSE

STEP 2
Audit Scripts
STEP 1
Set Goals
STEP 3
Edit Scripts
STEP 4
Make Scripts
a Habit
POSITIVE MINDSET TO REACH GOALS

2. Audit your scripts
POSITIVES
I will lose the fear. I will develop skills. More career opportunities.
NEGATIVES
I hate talking in groups. I am a bad speaker. I will go blank.
3. Edit your negative scripts
I will learn to enjoy speaking in public.
I will keep practicing, build skills and reduce my fear.
Each talk I will imagine people clapping at the end of it.
4. Make it a habit
I will keep persisting. I will be brave and ASK for speaking opportunities.
1. Goal: Public Speaking

2. Audit your scripts
POSITIVES ………………………………………
………………………………………………………
NEGATIVES ……………………………………..
………………………………………………………
3. Edit your negative scripts
………………………………………………………
………………………………………………………
4. Make it a habit
………………………………………………………
………………………………………………………
1. Goal …………………...

Get Results!
• Clear objectives
• Confidence and
persistence
• Share, ask for help, build
new habits
• Positive scripts and
relevant action steps!

1. Stay calm & observe
2. Use empathy & be responsive
3. Find common ground, agreed point/shared
vision
4. Focus on facts, tasks and priorities, not
emotions
5. Stick to rules, give feedback, set boundaries
6. Work on solution and agree on strategy
Difficult People?
Conflict Situations?Skills |

Solve problems together!
Respect and responsibility
– acknowledge your part, don’t blame, admit difficulties
Ask and listen
– be open, don’t prejudge, ask for observations and ideas
Factual feedback and explaining
– specific examples, why it’s a problem, link to standards
Agree on plan to change
- assess what to improve, how, when, what, who

360° OPENNESS!
ME
Clients
Leadership
Team
Peers &
colleagues
Staff
& Contractors
SuppliersPartners
The Board Other
stakeholders

1. Show enthusiasm
2. Ask, listen & engage
3. Turn obstacles into opportunities
4. Manage overload with positive scripts
5. Be a calming influence on others
6. Speak assertively and manage boundaries
7. Resolve conflict
8. Be gracious
9. Bring fun, joy, laughter to work
Inspire others by your lead

Physical benefits of laughter…
• Releases endorphins 
feel good!
• Boosts immune system
• Improves blood flow to
heart
• Lowers blood pressure
• Stress reliever

Laughter…
universal language
• Inspires hope and
optimism
• Makes us happy and
engaged
• People are friendlier and
more open
• Binds people together
• It’s contagious!

Success & Excellence
= ATTITUDES + SKILLS + KNOWLEDGE

Positive
attitudes
Positive
behaviors
We CHOOSE our mood

Recommended Resource
Cutting Edge
Communication:
Developing Successful
Mindsets
• The Negative Land of W
• Dealing with negativity

Cutting Edge
Communication:
Surviving Stress and
Burnout
• Managing stress effectively
• Informative and entertaining

Cutting Edge
Communication:
Overcoming Setbacks
• Overcoming setbacks and staying
positive.

Cutting Edge
Communication:
Stretching the Team
• Do real time team building

Planning and Scheduling for Results
• Business Success And Profit
• Crisis Management Mastery
• Marketing, Brand And
Reputation
• Leadership And Culture
• Career And Personal
Strategy
• HR Strategy And
Management
• Recruiting And Developing
High Achievers
• Managing People Problems
• Influencing And Sales Skills
• Legal Issues

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and fastest-growing library of training videos.
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Time and Stress Management: Mindset for Success | Webinar 05.20.15

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