How to Give Feedback and Performance Reviews Like a Coach, Not a Boss

bamboohr.com BizLibrary.com
Libby Mullen
Learning & Development Manager
BizLibrary
Tawni Reed
HR Genera list
BambooHR

4
Takeaways
During the webinar
today you’ll learn
● How to develop a coaching mindset in
your managers and leaders.
● Why regular feedback is important for
employee success.
● How frequent employee recognition helps
solve common business challenges.
● The best times to give feedback and
performance reviews.

“It’s not an event. It’s not just a relationship. It’s not about friendship.
It’s not about power or a hierarchy. It’s a process driven relationship
with a clear objective, and that goal is to help the subject of the
coaching to improved performance.”
What is coaching?

Organizations with senior leaders who coach
effectively and frequently IMPROVE BUSINESS
RESULTS BY 21%
21%
SOURCE: Bersin by Deloitte
Why Coaching Skills are Important?
Top Missing Skills in Mid-Level Leaders
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change
5. Communications
6. Business Acumen

MOTIVATED TO HELP OTHERSSUCCEED
What Makes a Successful Coach?
What do people need?
What do people offer?
What does the organization need?
What does the organization offer?
How do you help client/coachee bridge the gaps between needs & offers?

“Today’s coaches must be multi-functional, and be equally competent as a
manager, tactician, trainer, psychologist, physiologist, and sometimes even
a counselor. You simply cannot coach the same way as you did ten, fifteen,
or twenty years ago for a number of reasons.”
Source: Gary Curneen, Professional Coach and
Blogger

What are the Obligations
of Managers and Leaders?

COACHES’ TOOLKIT
Communication
Key Skills
1. Active listening
2. Learning to frame and ask effective
questions
3. Courageous conversations

COACHES’ TOOLKIT
Performance Management
Key Skills
1. Understand employee engagement and motivation
2. Goal setting
3. Delegation

COACHES’ TOOLKIT
Business Acumen
Key Skills
1. Professional understanding of business operations and functions
2. Making decisions
3. Industry knowledge

COACHES’ TOOLKIT
Emotional Intelligence
Key Skills
1. Self-awareness, motivation and regulation
2. Build effective relationships and empathy

Three Magic Questions
Do they have the capacity to
perform?
Are they curious?
Do they have a positive attitude?

“Employees who receive daily feedback from their managers are 3x more
likely to be engaged than those who give feedback once a year or less.”
Source: Gallup

● Is specific and targeted
● Includes both positive reinforcement and
constructive criticism
● Regular--you have to stick to regular check-ins to be
employees are on track with development.
Meaningful feedback:

Receiving and Giving Feedback
A TWO WAYSTREET
Employee Feedback Supervisory Feedback

3 in 10 employees strongly agree
that in the last seven days they
have received recognition or
praise.
Employees who do not feel adequately
recognized are twice as likely as those
who do feel adequately recognized to
say they'll quit in the next year.
Recognizing Employees
2x

69% of employees say they would work harder if they felt
their efforts were better recognized and 78% of
employees said being recognized motives them to do their
job.
SOURCE: Feedback Academy
69% 78%

“Celebrating the Successes and Failures”
FREEDOM TO FAIL

While having the ability to fail is great, we also make sure to recognize our employees’ successes!
Recognition Across the Organization

INTRANET
This is a mockup of BizLibrary’s Intranet

Feedback and Recognition

There is no right or wrong way to do a one-on-one, just do it! And do it
frequently. As you start making them a routine part of your office,
managers and their teams will quickly find what works best for them.

How to Build a Coaching Culture?

Managers need to value
and make time for
regular one-on-ones.
Everyone at the
company needs to
recognize the benefits
of satisfied and engaged
employees.
Companies need to
create space in their
budget for recognition
programs.
1. 2. 3.

● How to develop a coaching mindset in your managers
and leaders
● Why regular feedback is important for employee success
● How frequent employee recognition helps solve
common business challenges
● The best times to give feedback and performance
reviews
Key Takeaways

Questions?
Receive a free job posting on our ATS and full HRIS for one week.
We will contact everyone within the next few days to set this up.
BambooHR
Receive a demo of the BizLibrary Solution
We’ll contact you shortly to set up a demo
BizLibrary

Thank You!
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bamboohr.com/blog | bizlibrary.com

How to Give Feedback and Performance Reviews Like a Coach, Not a Boss

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