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COACHING SKILLS
FOR MANAGERS AND LEADERS
? HOW WOULD YOU
DESCRIBE YOUR
MANAGER TRAINING
AND DEVELOPMENT?
? WHAT IS YOUR
MANAGERS BIGGEST
CHALLENGE WHEN
COACHING EMPLOYEES?
WHAT WE HOPE YOU’LL
TAKE-AWAY
How coaching can improve the performance of your
employees and organization.
How to develop your managers coaching skills based on
leadership styles.
How to develop a coaching method/model that will work
for your managers and organization.
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE IMPORTANT
FOR YOUR MANAGERS?
Organizations with senior leaders
who coach effectively and frequently
IMPROVE BUSINESS RESULTS BY
SOURCE: BERSIN BY DELOITTE
21%
According to CEO’s the top missing skills of
mid-level managers are COACHING SKILLS.
BERSIN BY DELOITTE
Coaching is a process that enables
learning and development to occur
and thus performance to improve.
To be successful a Coach requires a
knowledge and understanding of
process as well as the variety of
styles, skills and techniques that are
appropriate to the context in which
the coaching takes place.
Eric Parsloe,
The Manager as Coach and Mentor
WHAT IS COACHING?
Business Coaching
Executive Coaching
Career Coaching
Life Coaching
COACHING AND LEADERSHIPENCOURAGEMENT
EMPOWERMENT
DIRECTION
AND ORDERS
FEEDBACK
AND PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
COACHING AND LEADERSHIPENCOURAGEMENT
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
FACTORSCOACH COACHEE
Personalities Learning Preferences Distance and technology
Objectives Relative experience
Goals
Reality
Options
Will
Current Reality
Ideal
Gaps
Action
Review
Contracting
Listening
Exploring
Action
Review
Outcome
Situation
Choices/Consequences
Actions
Review
Spot The Opportunity
Tailor The Intervention
Explain The Task
Encourage
Review
Clarify The Issue
Open Up Resources
Agree The Preferred Future
Create The Journey
Head For Success
COACHING MODELS
COACHING MODELS
Help the coach assess current
performance
Help develop a plan to close gaps
or improve performance
Identify gaps or areas for
performance improvement
How to deliver and act on the plan
Coaching is building
one-on-one relationships
and managing a process
that result in specific
improved performance in
targeted areas.
SUCCESSFUL
COACH
RELATIONSHIPS
PROCESS
IMPROVED
PERFORMANCE
Today’s coaches must be multi-functional,
and be equally competent as a manager,
tactician, trainer, psychologist,
physiologist, and sometimes even a
counselor. You simply cannot coach the
same way as you did ten, fifteen, or
twenty years ago for a number of
reasons.
Gary Curnee,
Professional Coach and Blogger
A
SUPERVISION
AND
COMPLIANCE
ACHIEVEMENT
OF
GOALS
MANAGER OBLIGATIONS
At any given time, a manager will
function someplace on this continuum . . . .
A COACHING PROCESS
1. Positive approach
2. Future orientation
3. Two-way communication
4. Coach listens more than talks, employee
must be committed to frank discussion about
needs
5. Coach heavily invested in success of
employee
6. Commitment to continuous learning by BOTH
parties
7. Desire for improvement
COACHEE
ESSENTIAL TRAITS, BEHAVIORS
AND SKILLS FOR COACHES
TRAITS
• Positive
• Future-oriented
• Curious
BEHAVIORS
• Continuous Learner
• Outward Focus
• Active, Engaged Listener
SKILLS
• Collaboration
• Learning Facilitator
• Educator/Teacher
COACHES TOOLKIT
COMMUNICATION
PERFORMANCE
MANAGEMENT
BUSINESS ACUMEN
EMOTIONAL
INTELLIGENCE
COMMUNICATION
1. Identify obstacles to
employee success
2. Find solutions or ways to
overcome obstacles
3. Establish agreed upon
definitions of success and
plan of action
4. Gain commitment and
engagement
KEY SKILLS
• Active listening
• Learning to frame
and ask effective
questions
• Courageous
conversations
QUESTIONS A MANAGER
SHOULD ASK3Does the employee have the
capacity to perform?
Is the employee curious?
Does the employee have a
positive attitude?
PERFORMANCE MANAGEMENT
1. Identify strengths and
weaknesses
2. Outline goals and
objectives
3. Understand how to
prioritize and capitalize on
strengths
4. Improve performance in
targeted areas
KEY SKILLS
• Understand
employee
engagement and
motivation
• Goal setting
• Delegation
With each generation entering the workplace, a
greater emphasis is placed on continual
development as these new employees know that
they are unlikely to stay more than a few years;
…it’s about what they can develop and acquire to
take to the next stop in the career journey.
We know that effective leaders are one of the most
important influences on levels of engagement.
Rebecca Ray, Employee Engagement in a VUCA World
BUSINESS ACUMEN
1. Professional level
understanding
2. Influencers and key
stakeholders
3. The decision-making
process
KEY SKILLS
• Business
operations and
functions
• Making decisions
• Industry
knowledge
EMOTIONAL INTELLIGENCE
KEY SKILLS
• Self awareness,
motivation and
regulation
• Build effective
relationships
1. Guide employees through
workplace conflicts and
difficult situations
2. Adaptability in a fast-
changing work world
3. Positive response to
diversity in thought and
culture
COACHING VS MENTORING
To be successful, a coach requires a
knowledge and understanding of process as
well as the variety of styles, SKILLS AND
TECHNIQUES that are appropriate to the
context in which the coaching takes place.
Eric Parsloe,
The Manager as Coach
and Mentor
COACHING VS MENTORING
Mentoring is off-line help by one person to
another in making significant transitions in
KNOWLEDGE, WORK OR THINKING.
Clutterbuck, D & Megginson, D, Mentoring Executives
and Directors
KEY TAKE-AWAYS
How you can develop the coaching skills of your
managers to improve the performance of your
employees and organization.
How you can develop a coaching method/model that will
work for your managers and organization.
Online learning resources from BizLibrary to develop the
coaching skills of your employees.
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
THOUSANDS OF COURSES .
25 TOPIC AREAS . UNLIMITED ACCESS
Amanda Holloran
Marketing Specialist
aholloran@bizlibrary.com
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
#BIZWEBINAR

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Developing the Coaching Skills of Your Managers and Leaders

  • 2. ? HOW WOULD YOU DESCRIBE YOUR MANAGER TRAINING AND DEVELOPMENT?
  • 3. ? WHAT IS YOUR MANAGERS BIGGEST CHALLENGE WHEN COACHING EMPLOYEES?
  • 4. WHAT WE HOPE YOU’LL TAKE-AWAY How coaching can improve the performance of your employees and organization. How to develop your managers coaching skills based on leadership styles. How to develop a coaching method/model that will work for your managers and organization.
  • 6. WHY COACHING SKILLS ARE IMPORTANT FOR YOUR MANAGERS? Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY SOURCE: BERSIN BY DELOITTE 21% According to CEO’s the top missing skills of mid-level managers are COACHING SKILLS. BERSIN BY DELOITTE
  • 7. Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor
  • 8. WHAT IS COACHING? Business Coaching Executive Coaching Career Coaching Life Coaching
  • 9. COACHING AND LEADERSHIPENCOURAGEMENT EMPOWERMENT DIRECTION AND ORDERS FEEDBACK AND PRAISE ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  • 10. COACHING AND LEADERSHIPENCOURAGEMENT EMPOWERMENT ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  • 11. FACTORSCOACH COACHEE Personalities Learning Preferences Distance and technology Objectives Relative experience
  • 12. Goals Reality Options Will Current Reality Ideal Gaps Action Review Contracting Listening Exploring Action Review Outcome Situation Choices/Consequences Actions Review Spot The Opportunity Tailor The Intervention Explain The Task Encourage Review Clarify The Issue Open Up Resources Agree The Preferred Future Create The Journey Head For Success COACHING MODELS
  • 13. COACHING MODELS Help the coach assess current performance Help develop a plan to close gaps or improve performance Identify gaps or areas for performance improvement How to deliver and act on the plan
  • 14. Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
  • 16. Today’s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons. Gary Curnee, Professional Coach and Blogger
  • 17. A SUPERVISION AND COMPLIANCE ACHIEVEMENT OF GOALS MANAGER OBLIGATIONS At any given time, a manager will function someplace on this continuum . . . .
  • 18. A COACHING PROCESS 1. Positive approach 2. Future orientation 3. Two-way communication 4. Coach listens more than talks, employee must be committed to frank discussion about needs 5. Coach heavily invested in success of employee 6. Commitment to continuous learning by BOTH parties 7. Desire for improvement COACHEE
  • 19. ESSENTIAL TRAITS, BEHAVIORS AND SKILLS FOR COACHES TRAITS • Positive • Future-oriented • Curious BEHAVIORS • Continuous Learner • Outward Focus • Active, Engaged Listener SKILLS • Collaboration • Learning Facilitator • Educator/Teacher
  • 21. COMMUNICATION 1. Identify obstacles to employee success 2. Find solutions or ways to overcome obstacles 3. Establish agreed upon definitions of success and plan of action 4. Gain commitment and engagement KEY SKILLS • Active listening • Learning to frame and ask effective questions • Courageous conversations
  • 22. QUESTIONS A MANAGER SHOULD ASK3Does the employee have the capacity to perform? Is the employee curious? Does the employee have a positive attitude?
  • 23. PERFORMANCE MANAGEMENT 1. Identify strengths and weaknesses 2. Outline goals and objectives 3. Understand how to prioritize and capitalize on strengths 4. Improve performance in targeted areas KEY SKILLS • Understand employee engagement and motivation • Goal setting • Delegation
  • 24. With each generation entering the workplace, a greater emphasis is placed on continual development as these new employees know that they are unlikely to stay more than a few years; …it’s about what they can develop and acquire to take to the next stop in the career journey. We know that effective leaders are one of the most important influences on levels of engagement. Rebecca Ray, Employee Engagement in a VUCA World
  • 25. BUSINESS ACUMEN 1. Professional level understanding 2. Influencers and key stakeholders 3. The decision-making process KEY SKILLS • Business operations and functions • Making decisions • Industry knowledge
  • 26. EMOTIONAL INTELLIGENCE KEY SKILLS • Self awareness, motivation and regulation • Build effective relationships 1. Guide employees through workplace conflicts and difficult situations 2. Adaptability in a fast- changing work world 3. Positive response to diversity in thought and culture
  • 27. COACHING VS MENTORING To be successful, a coach requires a knowledge and understanding of process as well as the variety of styles, SKILLS AND TECHNIQUES that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor
  • 28. COACHING VS MENTORING Mentoring is off-line help by one person to another in making significant transitions in KNOWLEDGE, WORK OR THINKING. Clutterbuck, D & Megginson, D, Mentoring Executives and Directors
  • 29. KEY TAKE-AWAYS How you can develop the coaching skills of your managers to improve the performance of your employees and organization. How you can develop a coaching method/model that will work for your managers and organization. Online learning resources from BizLibrary to develop the coaching skills of your employees.
  • 30. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  • 31. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  • 32. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  • 33. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  • 34. THOUSANDS OF COURSES . 25 TOPIC AREAS . UNLIMITED ACCESS
  • 35. Amanda Holloran Marketing Specialist aholloran@bizlibrary.com Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl #BIZWEBINAR