Chatbots 101 presentation for https://globalai.community/global-ai-on-tour/india-chennai-tamil-nadu

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Virtual–Global AI on Tour
Tamil Nadu - India
4th April 2020

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Hi Human! Welcome to Global AI On Tour.
What is the upcoming session?
CHATBOTS 101 by Bhuvana
What is it about?
Sorry, I didn’t understand your question.

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What is a chatbot?

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The History of Chatbots

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Bot Development Lifecycle

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Analysis

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What’s the purpose?

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Designing Conversations

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Types of Chatbot
• Menu/Button-Based Chatbots 📍
• Contextual Chatbots 🧠

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Bot Persona - Your virtual employee

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Other considerations
• Take the consumer by hand
• Write “one-breath” bot answers
• Personalisation
• Ask for Feedback
• Voice first approach

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Fail gracefully

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HandOff

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Bot Prototype

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Develop

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DEMO

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A chatbot interacting with another chatbot!
• Botium
• Zypnos
• Chatbottest
• Qbox

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Deployment and Adoption Strategy

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Maintenance : Analyse - Train
• Dashbot
• Botanalytics
• Kore.ai
• Chatbase

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“By 2022, 70% of white-collar workers will
interact with conversational platforms on a
daily basis”
- Gartner, 2019 Survey

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“If any of you are entrepreneurs or in the business
world and if you don’t know AI, then you’re the
equivalent of somebody in 1999 saying, “Yeah,
I’m sure this internet thing will be okay, but I
don’t give a shit.” It’s the same thing,”
Mark Cuban, CES 2020

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about.me/bhuvaneshwariR
All Images source: Google