A brief introduction to Six Sigma

2. Business process reengineering is
all about making existing processes
more resource-effective, scalable,
reliable and error-free.

3.  It’s a set of tools to help us work in a better, faster and
effective way.
 Sigma is measured by defects per million opportunities.
 By using six sigma, we try to reduce defects in a product,
defective products, variance of any process outcomes and
so on.
 using tools of six sigma, we try to improvise the existing
processes in terms of resources, returns and risk.
 Also we try to find out issues for which we do not know the
original or root cause. Or in many cases we may not even
be aware of the exact problem!

4. 2 SIGMA 3 SIGMA 4 SIGMA 5 SIGMA 6 SIGMA
DEFECTS
PPM
308537 66807 6210 233 3.4
NOT COMPETITIVE AVERAGE WORLD CLASS

5.  Uses very systematic approach to pinpoint problem and to
choose its solution.
 Defines and measures everything.
 Data driven decisions, not on beliefs/hunches/
assumptions.
 Collection of various set of tools like PokaYoke, RCA,
FMEA, DOE etc.
 Can also be used for decision making in general.
“In God we trust; all others must bring data.”
-W. Edwards Deming

6. Brainstorming Six sigma
Task Force Quick Fix approach
Known
Known Unknown
Unknown
Root Cause
Solution

7. There are two starting points
Voice of Customer
Product features
Product cost
Competition
Alternatives
Voice of Business
Risk
Resources
Regulations
Returns

8.  To reduce variance in a process outcomes.
 To improve the entire order-to-cash process, reducing
product shelf-life-cycle etc.
 In reducing the Seven wastes,
1 Defects 5 Inventory
2 Over production, 6 Motion
3 Transport 7 Processing
4 Waiting
 Also, in repetitive works, like making labor payments, paying
salaries, recruitment process etc.
 Also in new ventures, like expanding national and foreign
markets, setting up an online business model and so on.

9. Thank you