1. 11216 Vista Haven Dr. Charlotte, NC 28226
PHONE: 704-544-1282 ▪ E-MAIL: Smehab45@gmail.com
Betty Smeha
EDUCATION Medical Billing & Transcription Certificate, May 2005
Central Piedmont Community College
WORK Rug Gallery (Charlotte, NC) 2006 –2014
EXPERIENCE Office Manager
 Establish and maintain customer relationships by handling orders and shipping purchases to
customers in a timely manner.
 Assist customers with inquiries, sales questions, and issues by phone and in-person daily.
 Manage and track inventory, for 3 stores, with a total value in excess of $1,000,000.
 Collect and deposit between $2,000 and $6,000 worth of cash and checks each month.
 Maintain vendor relationships by processing and paying invoices.
 Organize and track payroll for 10 part-time employees.
Ciro’s Italian Restaurant (Pineville, NC) 2002 –2006
Assistant Manager
 Maintain a positive customer service environment by assisting manager and wait staff with any
and all customer issues, complaints, and service needs. Collect, track, and record all daily
credit card transactions.
 Organize and reconcile daily receipts and cash register totals.
 Manage and schedule 12 part-time employees.
 Track and order store produce as needed.
American Studios (Charlotte, NC) 1999 – 2002
Advertising Coordinator
 Coordinate positive vendor relationships by tracking accounts payable and submitting
payments in a timely manner.
 Assist sales associates with expense reports as needed.
VOLUNTEER YMCA of Greater Charlotte 2002-Present
EXPERIENCE Dance “Mom” and Annual Recital Assistant
Charlotte Mecklenburg Schools 2001-Present
Field-trip Chaperone and Classroom Assistant
OTHER SKILLS
 Apt at using Microsoft Word & Excel, and Quick Books.
 Customer Service
REFERENCES Available Upon Request