Presentation at AALL 2013, a joint AALL-ILTA program

1. (G4) Big Data, Big Opportunities:
Rethinking Value and Usability
Bess Reynolds, Speaker
Technical Services Manager
Debevoise & Plimpton LLP
#AALL13

2. #AALL13
What do Researchers Want?
DISCOVERY
When do they Want it?
NOW
Presented by Bess Reynolds 2

3. #AALL13
• Resources for attorneys and
researchers maintained in multiple
formats on different platforms
• Extra man hours to maintain print,
Intranet, ILS
Big Data Challenge
for Technical Services
Presented by Bess Reynolds 3

4. Current Awareness
• The Problem:
– The Library managed 1,000s of email Ozmosys alerts by
maintaining a page on the firm’s Intranet that attorneys
could review and select
– Requests sent to the library were added manually on the
Ozmosys web site
• The Solution:
– Ozmosys Alerts were integrated into the ILS & accessed
along with other subscriptions. Attorneys can now choose
their alert & add themselves 24/7
#aall13
Presented by Bess Reynolds 4

5. #AALL13
Electronic Newsletters
• The Problem:
– Library staff set up three subscription mailboxes in Outlook
with auto-forwarding rules to handle 100+ newsletters
– Outlook rules frequently broken meant failed delivery
• The Solution:
– Implement the Electronic Content Management Module as
part of the ILS which automatically checks in and routes
electronic newsletters
Presented by Bess Reynolds 5

6. Interlibrary Loans
• The Problem:
– Attorneys frequently need resources that are not held
in our collection, but need library staff to retrieve
• The Solutions:
– Integrated ILS records from NYLI (New York Law
Institute) which allows patrons to request discovered
items directly
– Integrated collection of eBooks from NYLI allows 24/7
access to 50,000+ ancillary titles
#AALL13
Presented by Bess Reynolds 6

7. Search Results Include Print, Bender Treatise,
Superseded Editions, & eBooks from NYLI

8. #AALL13
Routing & Deskbooks
• The Problem:
– Library maintained PDF lists of all serials titles and
deskbooks available to attorneys by practice area
– Attorneys printed, filled out & mailed the forms via
interoffice
– Serials Assistant manually filled requests & entered in the
ILS serials module
• The Solution:
– Using “My Subscriptions” Module of the ILS, attorneys can
manage their subscriptions 24/7
Presented by Bess Reynolds 8

9. Using My Subscription in the ILS

10. #AALL13
Serials Solutions
• The Problem:
– To find content on Lexis, Westlaw & CCH, attorneys &
researchers searched multiple databases, web sites,
and print lists of databases
• The Solution:
– Serials Solutions provides records & links to over
50,000 titles, updated monthly & imported to the
ILS
Presented by Bess Reynolds 10

11. Serials Solutions Records Link to e-Journal Page
Links are Constantly Updated

12. #AALL13
Web Subscriptions
• The Problem:
– KM staff maintained a web page on the firm’s Intranet with
links to firm-wide resources online
– Library staff maintained records in the ILS of the same
titles
• The Solution:
– Create a Web Subscriptions page in the ILS that draws from
already existing bib records & includes links for direct
access and online help 24/7
Presented by Bess Reynolds 12

13. Web Subscription Page Includes
Filters for Practice Groups

14. #aall13
Presented by Bess Reynolds 14

15. The Solution: One Stop Shopping
#aall13
Presented by Bess Reynolds 15
Eureka!
Now I can find it

16. What’s the Benefit for Librarians?
• Merging content into a single silo provides the
ability to harvest meaningful metrics for all
resources in order to:
– Compare usage of all resources
– Gain meaningful information for collection
development
– Maximize efficiency for lawyers to find
subscriptions by organizing the resources into
practice groups
Presented by Bess Reynolds 16

17. Questions and Answers
Thank You
• Contact me: breynolds@debevoise.com
• Follow me on Twitter: @bibliobess
(personal Tweets, my opinions only)
#AALL13
Presented by Bess Reynolds 17