BentleyDUC

face of finance bentley university 2012 finance conference october 30 2013 october 2013 2013 face-of-finance face of finance 2013 user research fidelity investments consumers meena kothandaraman consumer financial protection bureau usability testing plain language kathleen kneram audrey chen tom tullis research wells fargo resources jennifer borchardt financial advisors steven axler wells fargo advisors massmutual financial group journey financial planners stuart paap peggy mcgillin vanguard jennifer fabrizi sue burton kathleen burns kingsbury kbk wealth connection michal pasternak huge motivate design mona patel astrid chow roundarch isobar user experience document design more carrot josiah fisk gamefication primacy geroex jason miceli center for plain language susan kleimann richard horn the plain language group deborah bosley unc charlotte human factors cognitive psychology eric gold