Design For Government Keynote - Need Culture and Tools for Innovation
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Patterns of Innovation for social good. Keynote for government on lessons learned on what it takes for disciplined innovation to emerge in complexity.
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Design For Government Keynote - Need Culture and Tools for Innovation
- 1. Muckin’ Around, Weird Creative Collisions & Other Awkward Patterns of Innovation Ben Weinlick, MA www.thinkjarcollective.com @thinkjar_ @weinbenlick 780-918-5608 ©
- 2. Senior Leader of Research and Social Innovation 17 years muckin’ around striving to steward a creative culture and system nudges in human services Consultant Explorer Ben Weinlick thinkjarcollective.com skillssociety.ca @thinkjar_ @weinbenlick
- 3. Big questions that guide my explorations How do we problem solve better? How do we get to root causes and design relevant solutions around that? Fixed it
- 4. It’s not all about the new!
- 5. Douglas Adams- Hitchhikers guide to the galaxy Rules that describe our biases and reactions to the new… 1. Anything that exists when you’re born is part of the natural order 2. Anything invented from when you are 15-35 is new and exciting and you can probably get a career in it 3. Anything invented after you are 35 is against the natural order of things
- 6. Okay, so also there’s this “Thing” I’ve noticed
- 7. Humans get weird when faced with uncertainty Complexity and Overwhelm People and organizations are overwhelmed.The overwhelm is marked by increased complexity in challenges, increased uncertainty and ambiguity As humans we're not great at navigating uncertainty. When life gets chaotic our response is to control it through power and/or by insisting on an oversimplified solution, answer or tool.
- 8. Tools of InnovationCulture of Innovation Must be some deep meaning as to why cosmic Grumpy Cat is at the centre of thisVenn Diagram
- 9. The tricky thing with most systems today Innovation is Emergence Orientated Performance Outcome Orientated Mark Cabaj Radical Middle
- 10. Here’s the thing… What happens when we have to “know” results and outcomes before we even start exploring a complex problem we need some creativity around?
- 11. We create solutions, services, systems, products, based mostly on deep biased assumptions
- 13. Looking outside our silos in Community and strengthening creative collaborations Strengthening Organizational capacity through learning Culture and Tools Developing Team creative collaboration Fostering relevant innovation and meaningful solutions starts with mental models… our own first People’s views, patterns of problem solving
- 14. “Think Differently?” Much of the work is around defeating status quo assumptions and stiff mental habits...
- 15. Focus and Count the Passes
- 16. What are the moon walking bears you might not be noticing because of being too focused on certain aspects of your work?
- 17. The 20/80
- 19. Here’s some silver buckshot from what we’re learning about fostering solutions that work for people
- 20. Exploring 7 Patterns of Innovation The right culture The right human centred creative tools Need Both!
- 21. Support looking in unexpected places for practices and ideas that are outside one’s usual silos 1. Innovative Cultures Innovation Pattern
- 22. The serious play and spinning plates of Richard Feynman
- 24. The unlikely place I checked out and have been trying to connect with social service design
- 25. Design is usually misunderstood • Everything man made is Designed • When you try to solve a problem you are designing solutions • Design is problem solving 27
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- 27. History of Design Thinking Old Design Ethos Design Thinking Ethos Human-Centered
- 28. Why I’m hopeful about Design Thinking - People at the center - Guided by empathy - Disciplined collaborative process - True co-design - Intersects disciplines - Bias towards action…not just talk
- 29. What is Human Centered- Design Thinking Really? …But usually not this linear in practice -Stories -Learn from people by hanging out with them -What is really needed? -How might we? -Divergence -Wild ideas -Choose a few ideas to make - Make ideas visual or physical models -Try prototype with people
- 30. The usual way of leading change People First! The people that need and use a service What could trigger change? What do people really want? Prototype and Test programs and new services Policy change/ champions at the top support Human Centered Design Thinking Convene executives and policy makers Unleash on people that use a service Make new programs interventions
- 31. System change attempt to humanize service Capacity building to use design thinking to problem solve better and co-design with citizens Design Thinking examples at three levels of scale Individual service level
- 32. “Every really creative person has two noticeable characteristics. First, there is no subject under the sun in which he could not easily get interested. Second, they are an extensive browser in all sorts of fields of information.” James Webb Young See more at - thinkjarcollective.com Support people to gather interesting information, insights and stories… Creative collisions ensue! 2. Cultures of Innovation Innovation Pattern
- 34. Big Systemic Challenge De-humanizing service experience of Case files and Service planning
- 35. No Yes!
- 37. Which took me to a weird aha moment... Not objects Design behaviours
- 40. Testing early!
- 41. -Really rough prototype testing -Keeps assumptions in check -Fail cheaply
- 43. • Hitchhike on “log notes” to design behaviour that focuses on strengths and humanizes case management Riffing on this notion of Design Behaviours to humanize case management
- 46. Support diverse backgrounds of teams 3. Innovative Cultures Jonas Salk, developer of the vaccine that eradicated polio, made it a practice to assemble men and women from different domains in his think tanks. Invite people from other domains and ask them how they would solve your problem. www.thinkjarcollective.com Innovation Pattern
- 48. Recognize that rarely do true innovations come from the top They steward bottom up co-design 4. Innovative Cultures Innovation Pattern
- 50. Key ques9ons • How might we enhance the ci8zenship experience of people with disabili8es? • How might we help case workers to think differently and see new possibili8es that could launch people they support to beQer quality of life? 52 Lab featured in the Feb 2014 Stanford Social Innovation Review Magazine
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- 52. 54 a think tank experience that explores creative ways to support engaged citizenship to come up with ideas for cool roles, citizenship experiences and community connections we need to know a bit about this person and their unique gifts and interests. Make a list below that summarizes what they like, what they have shown interest in or are curious about. Here are some ideas to get you started: list specific details; e.g. instead of simply saying “likes music”, write “Sophia likes classical music”. ask and explore questions; e.g. What kinds of things does this person gravitate towards when they are out in the community? Where would this person want to spend their days? What do they love to do? What do you notice that they spend time and energy on at home? What are they naturally really good at? What are this person’s gifts that often people don’t notice? Fill this out before coming to an Action Lab experience! A bit about: work-sheet
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- 56. 58Converging
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- 60. 62 On the iBooks store for free
- 62. “How might we tailor our services and programs to help ethno-cultural groups realize their hopes and visions for their community/ies?”
- 63. Value playfulness and not taking ourselves too seriously But not forced cheesy play 5. Innovative Cultures Innovation Pattern
- 64. “It is the mark of an educated mind to be able to entertain a thought without accepting it” Aristotle Playing with ideas
- 65. Authentic expressions Be yourself Playfulness Poking fun at yourself Playing with ideas Openness Empathy Receptivity to new possibilities Better collaboration Better problem solving Play Trust Better Problem Solving
- 66. Seeking Creative Collaborations | Building and Sharing Knowledge | Embracing Complexity 1SKILLS ANNUAL REPORT JUNE 2016Supporting Engaged Citizenship | Safeguarding Healthy Relationships6 SKILLS ANNUAL REPORT JUNE 2016 The Top 10 Indicators That Skills Is An Employer of Choice I like that Skills actually supports the citizenship of the people we support and doesn’t just say that they do - Adrian B. It is not uncommon for an applicant to tell us that “they’ve heard that Skills is a great company to work for” - Lizzamarie M. and Tracey W. I have been with Skills since 2010 and the people are the reason that I stay - Chris B. When I tell people I work for Skills they say they’ve heard that it’s supposed to be a great place to work and ask if we are hiring! - Juanita G. Karen Huta Senior Manager of Human Resources 10 6 4 28 9 5 3 17
- 67. Create environments that foster creative collisions and collaborative problem solving 6. Innovative Cultures Innovation Pattern
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- 76. SDX is an Edmonton- based Community of Practice that convenes individuals interested in learning about Systemic Design as a methodology for addressing complex, real world issues. Together, we explore systems thinking, design thinking, and change lab approaches. With a bias towards learning by doing, SDX aims to be a watering hole where multiple sectors can come together, learn together, and act together. SDX is convened by the Government of Alberta CoLab and the Skills Society Action Lab. SDXSDXSystemicDesigneXchange
- 77. Keep asking, what do the people we serve really need? Have we hung out with people in context to learn? 7. Innovative Cultures Innovation Pattern
- 78. Ethnographic research and Design Thinking to design a service that works for a person’s needs
- 79. Phases of Design Thinking
- 80. But what about what this guy said? “If I would have asked what the people wanted they would have said, faster horses” Ford
- 81. Are we designing for meaning? Is a service or program innovation of real value for people’s lives? Have we developed the service with the people that will use it? Is the service what people really want and need? What could really nudge systemic change? What are we learning from what’s working and not working? Guiding questions we try to keep in mind
- 82. Beware of over simplifying and hoping that Design Thinking or a creative tool will easily solve all your challenges…need culture!
- 83. • Open Data and then designing around insights • Internal capacity building to learn design thinking processes and tools • Methods used for better citizen centered engagement experiences with Government • Policy Labs How is Design Thinking being explored in the public sector these days? UK “Bringing new Policy techniques to Gov’t designing services around people’s experience”
- 84. Quick Recap Patterns of innovation
- 85. Support looking in unexpected places for practices and ideas that are outside one’s usual silos 1. Innovative Cultures Innovation Pattern
- 86. Support people to gather interesting information, insights and stories 2. Innovation Cultures Innovation Pattern
- 87. Support diverse experience and backgrounds in teams 3. Innovative Cultures www.thinkjarcollective.com Innovation Pattern
- 88. Steward bottom up sense making, problem solving and co-design 4. Innovative Cultures Innovation Pattern
- 89. Value playfulness and not taking ourselves too seriously But don’t force cheesy play Set the stage for it to naturally emerge 5. Innovative Cultures Innovation Pattern
- 90. Create environments that foster creative collisions and collaborative problem solving 6. Innovative Cultures Innovation Pattern Psst… Doesn’t have to be a fancy lab
- 91. Keep asking, what do the people we serve really need? Have we hung out with people in context to learn? Have we dug deeper than surveys?! 7. Innovative Cultures Innovation Pattern
- 92. Innovation Pattern Have people that thoughtfully challenge the Status Quo Bonus #8. Innovative Cultures
- 93. So, co-create innovative solutions with people that will use them and leave some room to muck around
- 94. www.thinkjarcollective.com @thinkjar_ Ben Weinlick bweinlick@gmail.com - 780-918-5608 Contact me if interested in How to set up lab exploration & Full day Design Thinking workshop!