This document provides an overview of the Patient-Centered Medical Home (PCMH) model of healthcare delivery. It describes key aspects of the PCMH including its team-based and patient-centered approach, emphasis on continuous quality improvement, and transformation from a traditional doctor-centered model. It also outlines the recognition process through the National Committee for Quality Assurance, including their standards, elements, factors and requirements for different levels of recognition. Challenges of becoming a PCMH and common myths are also addressed.
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Patient-Centered Medical Home (PCMH)
1.
Pa$ent-‐Centered
Medical
Home
(PCMH)
Wednesday,
January
22,
2014
Disclaimer:
Nothing
that
we
are
sharing
is
intended
as
legally
binding
or
prescrip7ve
advice.
This
presenta7on
is
a
synthesis
of
publically
available
informa7on
and
best
prac7ces.
2. PCMH
-‐
Overview
• Transforma*ve
model
for
delivery
of
care
• Espouses
team-‐based
approach
– Comprehensive
and
con*nuous
pa*ent-‐driven
care
– Evidence
based
healthcare
and
best
prac*ces
– Consistent
high
quality
care
• Rela*onship-‐based
• Whole
person
• Team-‐based
3. Transforma*ve
Care
Model
• Change
from
tradi*onal
doctor-‐centered
medical
prac*ce
• Care
coordina*on
– Health
Informa*on
Technology
– Data-‐driven
decision-‐making
– Appropriate
staff
development
• Con*nuous
quality
improvement
• Policies
and
procedures
4. What
Transforma*on
Looks
Like
• Constant
innova*on
• Key
data
measurement
and
improvement
targets
• Capitalizing
the
benefits
of
EHRs
• Regular
pa*ent
communica*on
• Proac*vely
scheduled
pa*ent
follow
up
• Expanded
access
to
care
• Pa*ent
care
plan
coordina*on
5. Why
Consider
Becoming
a
PCMH?
• Improved
outcomes
• Improved
pa*ent
sa*sfac*on
• Improved
pa*ent
accessibility
– Informa*on
– Same
day
appointments
– APer
hours
– Remote
– Culturally
and
Linguis*cally
Appropriate
Service
(CLAS)
– Follow
up
• Improved
professional
sa*sfac*on
7. Seeking
Recogni*on
• Na*onal
CommiUee
for
Quality
Assurance
(NCQA)
• The
Joint
Commission
• Accredita*on
Associa*on
for
Ambulatory
Health
Care
(AAAHC)
• Others
– Private
Insurers
– Employers
– State
en**es
8. NCQA
Recogni*on
Program
• Third
genera*on
of
qualifica*on
standards
– 2008
– 2011
– 2014
• Pilo*ng
Pa*ent-‐Centered
Specialty
Program
– 2013
• High
volume
– 20-‐30
applica*on
submissions
per
week
to
approximately
100
per
week
10. NCQA
Recogni*on
Criteria
• Six
Standards
– Access
and
con*nuity
– Iden*fy
and
manage
pa*ent
popula*ons
– Plan
and
manage
care
– Provide
self
care
support
and
community
resources
– Track
and
coordinate
care
– Measure
and
improve
performance
11. NCQA
Recogni*on
Criteria
• 28
Elements
– Six
“must-‐pass”
• PCMH
1:
Element
A:
Access
During
Office
Hours
• PCMH
2:
Element
D:
Use
Data
for
Popula*on
Management
Element
• PCMH
3:
Element
C:
Care
Management
• PCMH
4:
Element
A:
Support
Self-‐Care
Process
• PCMH
5:
Element
B:
Referral
Tracking
and
Follow-‐Up
• PCMH
6:
Element
C:
Implement
Con*nuous
Quality
Improvement
13. NCQA
Recogni*on
Process
• Complete
self-‐assessment
to
iden*fy
gaps
• Ensure
all
P&Ps
were
in
effect
for
at
least
90
days
• Run
reports
• Collate
all
suppor*ng
documents
• Submit
applica*on
14. Challenges
of
Becoming
a
PCMH
• Transforming
the
prac*ce’s
leadership
• Teamwork
– ShiP
from
“doctor
as
the
hero”
• Knowing
when
to
seek
help
15. Common
Myths
About
Becoming
a
PCMH
•
•
•
•
•
Transform
as
you
go
You
must
have
an
EHR
You
must
have
a
pa*ent
portal
Once
you’re
recognized,
your
done
You
need
special
repor*ng
tools
for
PCMH
16. The
Future
of
PCMH
• Pa*ent-‐Centered
Medical
Neighborhood
– Bidirec*onal
communica*on,
coordina*on,
and
integra*on
– Consulta*ons
and
referrals
– Flow
of
pa*ent
care
informa*on
– Responsibility
in
co-‐management
– Support
pa*ent-‐centered
care,
enhanced
access,
and
care
quality
– Support
whole-‐person
primary
care
17. What’s
Next?
January
29,
2014
–
Accountable
Care
Organiza*ons
(ACOs)
February
5,
2014
–
Physician
Quality
Repor*ng
System
(PQRS)